Lucy keeps the eating area spotless. Smiles at everyone. I stay at Holiday Inns nationwide over 150 nights a year and she is the best I’ve seen. Great job Lucy!!! Keep it up. You can tell she loves her job.More
Lucy keeps the eating area spotless. Smiles at everyone. I stay at Holiday Inns nationwide over 150 nights a year and she is the best I’ve seen. Great job Lucy!!! Keep it up. You can tell she loves her job.MoreShow less
Thank you so much for the wonderful comments! I will make sure and recognize Lucy! Lucy does a great job managing our free hot breakfast buffet each morning! Thank you also for your loyalty to IHG!
We stayed at the Holiday Inn Express as we were attending a wedding in downtown Buffalo. All the rooms are suites with a separate bedroom and 1 bathroom which has a door off the bedroom and living area. The living area has a dry bar with a refrigerator and microwave. The room had ample space and was very comfortable. We had a room which overlooked the Metro Rail. The hotel left us ear plugs but I did not find it one bit noisy. The breakfast in the morning was your typical hotel breakfast with a little bit for everyone's taste. This hotel is conveniently located in Downtown. You can get to the arena, canalside, etc on the Metro Rail which is FREE for those who travel on the section that does not go underground i.e. from the hotel to the arena and canalside! The staff is very nice and is there to make your stay a good one.
Wow - Thank you so much for the detailed review. I could not have done a better job describing our great location and large king bed suites and the free hot breakfast buffet. We are so fortunate to have the free above ground trolley train right next to the hotel and a TGI Friday's in the hotel as an added bonus. We also feel we have great amenities and an amazing team of staff here. Hope you return someday!
we stayed one night
Excellent staff, very comfortable, very clean bathrooms and very clean rooms
Very nice breakfast and lots of items like juice egg patty were available. The desk clerk was very helpful and very friendly
Thank you for the very nice review. We take pride in having a clean hotel and we do have some very good staff. I am glad you enjoyed the free hot breakfast buffet which is each day from 6am-11am. Hope you return to Buffalo!
Great location and clean rooms (I am a stickler). Excellent staff and friendly attitude. I asked for a quiet room and that is what I got! Mario, at the front desk, has a go getter demeanor and couldn’t be friendlier. In general, it feels just a little old. Breakfast was a pleasant surprise with some healthy choices like egg white, all veggie omelettes.
Thank you for the very nice comments. We do indeed have some great staff. I will make sure that we recognize Mario. He is very professional and friendly. We do take pride in our clean rooms and I am very happy you enjoyed the free hot breakfast buffet which is each morning from 6am-10am. You mentioned that the hotel feels "old". That will change within the next 5 months as we go floor to floor, starting in December, and put in brand new furniture, lighting, beds, window blinds and tv's (6 months ago we already upgraded the guestrooms with new carpet, wall vinyl, tile and paint).
Gina, who greeted us at the front desk, was very helpful, friendly and fast. She was very informative on sites around Buffalo.I hope all of the employees at Holiday Inns are like her. The room was very nice.
Thank you! We are lucky to have Gina and I will be sure to recognize her! So glad you enjoyed your time with us.
We were in Newyork for a trip and decided to visit Nigera Falls. On the way to nigera falls this was the nearest hotel to stay in. We checked in a deluxe double bed room. The view from the room is of the compound. Its in an open area. Alot of open space for parking was also available.
We just stoped in the hotel for a few hours just to sleep and rest overnight. The rooms were clean and tidy. Though the space was compact still was good for 4 people to stay in.
The breakfast spread was decent. Cereals, juices were available. Bread toaster was there to warm the bread and eat it fresh.
Overall a good stop for a quick stopover
Thank you for taking the time to review. However, I am not totally sure this review is for our Holiday Inn Express because of the parking comment "Alot of Open Space for Parking". We have a small lot for check in and check out purposes and we recommend parking at some other locations nearby. Our rooms have a king bed and a pullout sofabed and can have up to 4 people in the room. We do have a free hot breakfast buffet with cereal, juices, ,eats, eggs, yogurt, fruit and pancakes. We are also only 20 miles from Niagara Falls.