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Reviewed 5 March 2018

Room was clean, nice, and hotel was in a great location compared to the event I was working. I had a problem getting into my room the last evening of my stay, and Stephanie C. at the front desk was fantastic at helping me remedy the situation - thank you!

Date of stay: March 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank yellocoyote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

The hotel needs some major updates. The grinding noise that came out of heater woke us up around 3am, twice! We finally had to call maintenance. They responded quickly and temporarily solved the problem. Had chicken wings night snack in the Harbor Bistro & Bar. They were great! Also had breakfast in Harbor Bistro & Bar service and good were good. Told the staff at check out they needed to check the heater in our room (told them about the late night wake up). They didn't apologize. So I was disappointed.

Date of stay: February 2018
Thank smrdisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

The hotel needs some renovations. If you are under 5ft tall, you will love the shower head since it's so low. One young lady working the front desk on the evening of the 28th looks like she just rolled out of bed and was not friendly or helpful. The hotel does not have a shop inside and there are no stores within walking distance. It also does not have an airport shuttle. And if you want a lackluster breakfast in the morning get ready to pay $14. don't think I will be staying there again.

Date of stay: February 2018
Trip type: Travelled on business
1  Thank cstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark-B B, General Manager at Adam's Mark Buffalo, responded to this reviewResponded 10 March 2018

Thank you for your comments. We are truly sorry to hear that we did not meet your expectations or the high standards of professionalism and hospitality that we always do strive to extend to our guests. Your comments have been noted and will be shared and used by all of us to continue our ongoing efforts to exemplify great customer service and a quality product for all to enjoy. .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

Groupon deal for one night after hockey game. Great location. Decent room. Free breakfast. Excellent value overall rather than driving all the way home.
Parking is free as long as you follow the simple rules.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank John_B_Rox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark-B B, General Manager at Adam's Mark Buffalo, responded to this reviewResponded 19 February 2018

Thank you for taking a few moments to post your comments. The Groupon (and other deals we run from time to time) are designed to have a great value like this and introduce new and returning guests to our hotel. We are so glad you found us and that it was a good choice for you to enjoy the hockey game. Please keep on watching for other specials and/or good value rates so that you can come again. Maybe another time, you'll have a chance to visit some local attractions and explore even more. Buffalo has so many new things to offer, it's fun for visitors and locals alike to discover them!

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Reviewed 12 February 2018

Only stayed one night but long enough to appreciate the clean, comfortable room and the very competent, friendly staff. A special shout out for Renee, the young lady bartender ... she was happy, friendly, engaging, and right on top of her game. She made the entire visit well worth the ten hour drive it took us to get there.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark-B B, General Manager at Adam's Mark Buffalo, responded to this reviewResponded 13 February 2018

Thank you for taking the time to share your comments with your fellow travelers. We are so glad we could make your stay experience a great one and just what was needed after such a long drive to get here. That is the goal of hospitality and it is rewarding for us to know we succeeded on your behalf. We hope next time you are here, you have a chance to stay longer and appreciate more of our facilities and service and all the attractions and points of interest nearby and throughout the Buffalo area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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