we arrived pretty late after driving 7 hrs from new mexico with our 3 yr old son. we booked a king suite online and it was quite expensive for what we got.
however, since it was new years eve many hotels in the area were booked pretty solid so it's understandable that hotels raise rates for this one night. i thought this only happened in places like NY or LA but i guess people in Flagstaff have to party in hotel rooms as well.
once we got into the room it was not a king suite and the room was overpowered by the smell of cheap deodorizer. it was so strong and bad that all my clothes still reek from the scent. the rooms was dingy and the carpet felt slimy to the bare foot.
i called to front desk to ask about our suite and they said there were no suites left and there's always a margin of error when booking online. really? the guy at the front desk was nice but offered nothing in return for this error. so we accepted the situation and unpacked for the night.
once we settled in we found a prescription pill on the floor. so much for vacuuming. i wiped down the bathroom floor with a towel and water so my child could have a bath and it was filthy. there was hair everywhere and it wasn't ours. once it was time to go to bed and we open the covers to find a headband. so much for changing the sheets in between customers.
the next day i complained nicely to the front desk and she took several dollars off of our bill but it's just not enough. i know hotels don't change the blankets but dirty sheets are unacceptable. she said she would have the manager call us and still no phone call. it cost us almost $100 to stay at this flea bag hotel. i advise you to save your money and sleep in your car. at least you know that dirty hair you'll find on your car seat is your own!
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, an indoor heated pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more less
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- Also Known As:
- Hampton Inn Flagstaff East Hotel Flagstaff
- Flagstaff Hampton Inn