We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 Star Service/Helpfulness/Friendliness”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Baymont Inn & Suites Santa Fe
Ranked #30 of 60 Hotels in Santa Fe
Reviewed 14 February 2012

We've stayed in some of the best relais and chateaus and some nice chains but nowhere have we found a friendlier nor more helpful staff. We all know that Fairfield Inns are not the top of the line in the Marriott Chain of places to stay but if you don't care about being "in town" in Santa Fe (because this location is several miles from "in town") there is not a finer place to stay. Some guest had put a hot iron on the carpet of our room so there was an imprint in the carpet but the room was comfortable and pleasant and the staff is outstanding. I have stayed in a handicapped accessible room in this hotel as well and it is one of very few handicapped accessible rooms in any Courtyard, Residence Inn, or Fairfield Inn that has 2 queen size beds.

Room Tip: 124 is a handicapped accessible rooms on the rear side; I would recommend a second floor room on the...
See more room tips
  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank sue o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 16 February 2012

We greatly appreciate you taking the time to respond with your comments.. The entire staff is committed to providing the best service possible.We are extremely pleased to hear ,we did just that. We hope your future travel plans bring back to the area. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (456)
Traveller rating
Traveller type
Time of year
Language

398 - 402 of 456 reviews

Reviewed 15 January 2012

Excellent location, surrounded by lots of other hotels and restaurants and shopping. Take exit 278B and it's about two miles. Maybe it's because we had just stayed at three other Mariott properties on our 16 day road trip, but it was such a surprise to walk in the lobby to find it was really one large room that combined the service desk and breakfast area. It is very small and cramped. This property is not modern, bright and cheery. But it is clean.

The exceptional customer service made up for it. The young woman who checked us in had lots of energy and enthusiasm and half apologized for the hotel not having an elevator. We didn't need assistance, but she made sure we knew that staff was available to carry up our luggage to the 2nd floor if need be.

We asked for information on two specific areas, and by the time we brought our luggage to our room and freshened up, she had assembled info on these two attractions. On the city map, she highlighted how to get there and even told us where we could park without paying. She suggested a few choices for the type of dinner we were looking for and highlighted a few other pertinent things in the area. We couldn't have asked for better.

Breakfast was cramped. We came down about 7:45am and there were no tables available and the entire room was full. By the time we got something to eat, a family had vacated their table, so we were able to enjoy our breakfast. I'm guessing this is one of the older properties, and maybe they weren't that busy then, but that night, Christmas week, it was packed. I wouldn't say it was bad, but not what you expect from a Fairfield/Mariott.

We didn't have to check out, as we request they slide the hotel bill under the hotel room door. As we were exiting, the service desk staff said goodbye to us and wished us safe travels. Though we rated these specific items high, I'm not sure as we'd stay again, given the multitude of hotel choices in the area. But cheers to the staff for outstanding customer service!!

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank SBluv2rvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 19 January 2012

I'm pleased to hear you had an overall pleasant stay. We apologize for the inconvenience you did experience during breakfast. During holidays and peak seasons, seating is sometimes limited.We cetainly do our best to accomodate our guests. As an option and for added convenience, we provide trays in our breakfast room should you choose to take breakfast to your room. We appreciate and value your business, and thank you for your kind comments regarding the outstanding customer service you received.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2012

My wife and I were traveling to Denver and decided because of the weather to stay in Santa Fe, not knowing the area we got onto the Internet and began our search (this was Christmas Eve) we found and booked this Fairfield Inn online 10 minutes before our arrival. Upon arrival we met a Gentleman named Joseph at the Front Desk (appropriate for Christmas Eve) he was pleasant and so accommodating, he explained that the hotel had been newly remodeled and suggested a room on the first floor. This location was very clean and we enjoyed a very comfortable room and quiet stay, plus enjoyed their breakfast the next morning.

Room Tip: Stay on the back side of the hotel to avoid road noise.
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank LRMSINC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 19 January 2012

Thank you so much for your feedback regarding your stay.We are pleased to hear you found your accomdations exactly how they should be, comfortable, clean, and quiet. We hope your future travel plans bring you to the area. We would love to have you stay with us once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2012

As the old saying goes, beggars can't be choosers. We were afraid to reserve a night in advance due to the heavy snow that might have interrupted our driving trip, so we waited until we reached Santa Fe to get a room. We are Marriott reward members so we tend to lean to their brand. So we got one of the last rooms at the Fairfield. If it wasn't for the front desk guy, Richard, I think is his name, we might have left. He helped us upstairs with our luggage, cooler, cameras etc as there is NO elevator and naturally we were on the second floor at the opposite end of the hall from the stairway. It was quiet though! And that's better than a room on the first floor if noisy guests are on the second floor above you. Back to Richard - he was so helpful, nice and greeted everyone with a smile. He should be commended! We were comfortable for the one night and breakfast the next day was typical Fairfield Inn assortment of cereals, hot and cold, muffins, coffee, and juice. If they only had an elevator!!!!
The hotel is located near a large mall and the Blue Corn Brewery which was good, though very crowded. There are many hotel choices in this area as well.

Room Tip: Get upstairs near the stairway if you are hauling a lot of luggage though it may be noisier there.
See more room tips
  • Stayed: December 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank zinniaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 11 January 2012

We appreciate you taking the time to comment on your stay. I am pleased to hear Richard provided helpful, friendly service and assisted with your luggage and belongings. Our staff is dedicated to providing just that.While unfortunate, that our two story hotel does not have an elevator, our staff is always eager and available to assist you with your luggage,belongings and any other service We know you have a choice in where you stay, and we appreciate you giving us the opportunity.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2011

Great value, very clean and well maintained. Great shopping and restaurants near by. Not a bad drive to the tourist area of Santa Fe.

  • Stayed: November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Jennysw53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
property85, General Manager at Baymont Inn & Suites Santa Fe, responded to this reviewResponded 11 January 2012

Thank you for taking the time to comment. We are commited to offering each and every guest a wonderful experience at a great value, and it sounds as though we did just that. We hope your future travel plans bring you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Fe hotels
0.4 km away
Comfort Inn Santa Fe
Comfort Inn Santa Fe
#33 of 60 in Santa Fe
315 reviews
0.3 km away
La Quinta Inn Santa Fe
La Quinta Inn Santa Fe
#35 of 60 in Santa Fe
687 reviews
1.2 km away
Best Western Plus Inn of Santa Fe
Show Prices
Show Prices
Show Prices
1.8 km away
Comfort Suites Santa Fe
Comfort Suites Santa Fe
#15 of 60 in Santa Fe
959 reviews
0.3 km away
DoubleTree by Hilton Santa Fe
7.7 km away
Santa Fe Sage Inn
Santa Fe Sage Inn
#29 of 60 in Santa Fe
1,365 reviews
Show Prices
Show Prices
Show Prices

Been to Baymont Inn & Suites Santa Fe? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Baymont Inn & Suites Santa Fe

Address: 4150 Cerrillos Rd, Santa Fe, NM 87507-7208 (Formerly Fairfield Inn Santa Fe)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Santa Fe
Price Range: ₹ 4,906 - ₹ 6,843 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Santa Fe 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Most Welcoming Hotel near Santa Fe Mall, Pet Friendly, 100% Non smoking Property, free Wireless High Speed Internet, Free Hot Breakfast, Indoor Heated Pool, Free parking, Handicap Accessible rooms, ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and TripOnline SA so you can book your Baymont Inn & Suites Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Santa Fe Hotel Santa Fe
Fairfield Santa Fe
Santa Fe Fairfield Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing