We have been staying at Campanilla Compound once a year (sometimes renting more than one unit for family) for more than 16 years. The place itself is lovely. However, the "new" manager is not an asset to this property (this is a quarter share property). Last year she switched our condo (we've also stay in the same one. Or if that wasn't available we were given a choice of others) without asking us if this was okay. By the time we got there there was nothing we could do ("ours" was rented out already).
This year we were supposed to be there this week. However, our dog (13) is dying and we had to cancel. We figured we'd go back around the holidays (in fact, I've already made a reservation at another place). The website clearly states that if you cancel 7 days (we cancelled 7 days in advance) or less you have to pay for one night. That's fair. Instead, this "manager" told us we'd have to pay for the entire stay (5 nights at nearly $1500). I have, of course, disputed this with my credit card company. Even the confirmation we received by email doesn't say you have to pay for the entire stay if you cancel.
We loved the previous manager, Marilyn. She was a real people person and always made us feel like we were part of the CC community. This "new" woman, didn't even take the time to introduce herself to us last year (and our condo -- the one we didn't ask for -- was directly across from her office).
If you reserve at CC, be careful. This is no longer a "people" first place. I'm sure the homeowners (they are the ones that get most of the fees) would not be happy to know that this manager is treating longtime guests in this manner (as longtime guests -- at least this one -- will never go there again).
What's especially sad is that the place is just beautiful, and we have loved staying there (before last year) for so many years. But things change.
- Official Description (provided by the hotel):
- Campanilla Compound sits on a quiet hillside just four blocks from Santa Fe’s historic Plaza. Modern luxury and authentic architectural detailing combine to make each of Campanilla’s 15 residences a delightful location for your most memorable Santa Fe vacation.The one and two bedroom homes are tastefully and comfortably furnished to convey a feeling of Southwestern elegance. Each is accented with ceiling vigas, saltillo tiles and decorative art and accessories, and has a traditional kiva fireplace in the living room and the bedrooms.Campanilla Compound also addresses the modern and the practical. Each residence has a fully equipped kitchen, high speed internet, flat-screen TV, washer and dryer, and an outdoor gas grill. Parking is just a few steps outside your front door, and on-site management will assist you with your needs during your stay.Campanilla Compound - it is what you had in mind as the perfect vacation rental in Santa Fe! ... more less
- Also Known As:
- Campanilla Compound Hotel Santa Fe