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“In Transition”

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Four Seasons Resort Rancho Encantado Santa Fe
Ranked #8 of 60 Hotels in Santa Fe
Certificate of Excellence
Fort Worth
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“In Transition”
Reviewed 2 August 2012

My husband, 13-year old son, and I fled the heat in Texas for a weekend in Santa Fe at this resort. We had never before visted Santa Fe. This resort is beautiful and very well thought out. It is outside town in an area that is undeveloped and the resort is surrounded by hilly, brushy areas. There are banks of casitas--some 1 story, others 2-story. The ground floor ones all have walk out porches with fences that make them totally secluded. The units with two queen beds were sold out when we checked. However, our casita was quite large--large enough for us to put the roll away bed either in the bathroom, or in the hall that held the closet. The spa is beautiful, serene, and the workers were professional. The resort has cars that take guests to town and returns to pick you up. In the meantime, there is large reception area downtown with a concierge where you can wait for the car, drop purchases, make reservations.

The reason I am giving the resort a 4 is because of the transition issues arising from the change in management company from Auberge to Four Seasons. The transition occurred July 1 and we visited less than 30 days after. It appeared that some of the behind the scenes positions had lost staff. When I visited the pool in the late evening, there were used glasses and dirty towels. The kitchen staff also seemed to be having issues with getting the whole breakfast out in a timely fashion. Everyone we dealt with was very professional. And, they appeared to be clear sighted about what needs to be done. Therefore, I have no doubt they will address these problems in a timely fashion. We plan to return to this resort the next time we go to Santa Fe.

Room Tip: If you are noise sensitive, you might ask about the single story casitas. We could hear the people...
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  • Stayed July 2012, travelled with family
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Helpful?
4 Thank HornedFrog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
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English first
Tustin, California
Level Contributor
285 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 20 July 2012

Enchant ado resort has been a Four Seasons for 4 months. ThE staff is friendly, accommodating and well trained. The rooms are spacious, well appointed and comfortable. Pillows are too soft. Try to get a top floor room. Upstairs guests sound like they are wearing combat boots if you are downstairs.

Room Tip: See review
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  • Stayed July 2012, travelled on business
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Helpful?
6 Thank KARXPRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf City USA
Level Contributor
775 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
Reviewed 18 July 2012

Four Seasons took over management of this former dude ranch outside of Santa Fe in June. Staff and guests say things are improving. It really deserves 4.5 stars - not 4 or 5. But there's no option for that here. Some cautions: The resort is an isolated area, several miles from Santa Fe. There's little or nothing to do, or see...but that might be a good thing, if you come here to do nothing but relax. The resort is good for that, I suppose. It's access road features a large, dingy trailer park on one side, and a county dump station on the other. Beware that internet service (free) is very slow, and phone service is dodgy (AT&T's "E"). If you need to stay in touch with the outside world here, these can be irritants. The property itself is southwestern style with adobe casitas (64 of them) arrayed out in a small canyon around a pool, spa and wellness center. There's a restaurant with a large wine room. Sunsets are a highlight most nights. The resort is quiet and dark at night. Good for sky-watching. . Since Four Seasons didn't build it, a number of features are probably not of the caliber this company would usually require. The grounds are supposed to be rustic, but they just looked rather rundown and weed-infested. The property is evolving under Four Seasons management, so look for the most up to date reviews when considering a visit here

Room Tip: Casitas at the rear of the property are the most secluded, and have the best views.
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  • Stayed July 2012, travelled solo
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Helpful?
4 Thank jg3arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2012

We recently returned from this beautiful resort after being there during their transition from an Auburge property to the Four Seasons Resort. We did encounter some service issues due to the transition, but the management acknowledged each of our concerns, was working to fix those issues and made very satisfactory accommodations for us. We were very impressed with the effort of the management to make things right.

The resort itself was beautiful and the casitas are lovely and well appointed.

Stayed July 2012, travelled with friends
Helpful?
4 Thank cg15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
114 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 13 July 2012

Hotel resort very elegant, clean and efficient (except for room service). The restaurant service and food was excellent and very efficient. Truly enjoyed our stay despite our anxiety that the switch to four seasons would have affected its character adversely.

Room Tip: Casitas 1 & 2 are located close to the restaurant and avoid overlooking other rooms. However acc...
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  • Stayed July 2012, travelled with family
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Helpful?
3 Thank twets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Property: Four Seasons Resort Rancho Encantado Santa Fe
Address: 198 State Road 592, Santa Fe, NM 87506-0080 (Formerly Encantado, An Auberge Resort)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Fe
#3 Spa Hotel in Santa Fe
#4 Luxury Hotel in Santa Fe
#5 Business Hotel in Santa Fe
#11 Romantic Hotel in Santa Fe
#12 Family Hotel in Santa Fe
Price range (per night): ₹ 26,870 - ₹ 1,04,638
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Number of rooms: 65
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

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