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Hyatt Regency San Antonio
Ranked #20 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 October 2017 via mobile

We've stayed at the hotel twice now & enjoyed both stays. Clean & comfortable rooms. (Caution, don't drink the water bottles in the room unless you are okay with paying $3 each as the tiny writing at the bottom states). Parking is expensive but there's no where to park so you kind of have to. It's nice to be able to walk around the riverwalk & go back to your room at anytime. Very convenient. Close to the Alamo. You do have to use your room key to access the elevators & the key doesn't always work, happened on both stays. Small annoyance.

Stayed: October 2017, travelled as a couple
Thank Clea428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi Clea428,

We are pleased to hear you came back to our property for the second time! Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our hotel's convenient location to the Riverwalk and the Alamo; however, we are disappointed to hear about your concerns with the room key access to the elevators. Please know that your comments will be shared with our enginnering team to address this issue. We hope to continute to be your hotel of choice when visiting San Antonio!

Best,
Hyatt Regency San Antonio

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160 - 164 of 3,302 reviews

Reviewed 16 October 2017

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Celia C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 October 2017

The rooms could use a little bit of updating but they were clean. The bed was very comfy and the room had a 55 inch flat screen TV. The hotel is right on the river walk which is really nice and also right near the Alamo. The roof top pool was really nice, too.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jeanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi Jeanne S,

Thank you for your review of your recent stay at our property. We are so glad you enjoyed our convenient location to the Riverwalk and the Alamo. We are happy to hear you enjoyed our comfy beds and the flat screen TV. We appreciate your comments regarding the updates to the room, and look forward to seeing you on your next visit to San Antonio.

Best,
Hyatt Regency San Antonio

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Reviewed 14 October 2017

Location. Excellent for tourists. Just across the street from The Alamo (see picture from my window) and right on the Riverwalk – top two attractions. If you are here for a convention, the Henry B. Gonzalez Convention Center is about 5 - 10 min away by foot; if you want a closer hotel, try the Grand Hyatt or Marriott Riverwalk.

Facility. Very nice: Rooms are roomy, furniture & hardware new, excellent bar area in the lobby. Negative: No walk-in shower (shower in bathtub) and bathroom is small if you are two in the room. You would expect a better bathroom from true 4-star like this hotel is.

Breakfast. Basic buffet with limited but reasonable choices, but you can order a good omelet. Goof coffee, newspaper. Excellent service. Typically no long lines.

Service. Overall excellent. This is a tourist town and they know how to handle visitors. One negative: the minibar in the room is completely empty by design; make sure you have water in your room.

Other. Convenient parking garage across the street, but it is expensive (31 $/day). Street parking would be quite difficult.

Room Tip: For The Alamo view take a room on higher floors facing East (see pic)
See more room tips
  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Trekker00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi Trekker00,

Thank you for your review of your recent stay at our property. We are glad to hear that you enjoyed our convenient Riverwalk location, our comfy rooms, and our Q Bar; however, we are disappointed to hear your negative experience with the minibar in the room, bathroom standards, and lack of hotel parking options. Please know your comments will be shared and utiflized for us to learn and grow. We hope to see you on your next visit to San Antonio.

Best,
Hyatt Regency San Antonio

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Reviewed 14 October 2017

Excellent room and comfortable bed. I did not use any other service. Spent most the time in the conference related activities. I only used the room to sleep in and it was very welcoming and clean. The bed was very comfortable for me.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 828sumanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi 828sumanj,

Thank you for your review of your recent stay at our property. We are pleased to know you found your room to your standards and enjoyed our comfy beds. We appreciate your comments and look forward to seeing you again soon!

Best,
Hyatt Regency San Antonio

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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#30 Family Hotel in San Antonio
Price Range: ₹ 13,739 - ₹ 28,970 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 630
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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