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All reviewsgreat locationthe river walkq baralamo viewrooftop poolself parkinglobby barbeautiful hoteldirect accessconvention centerroom keyriverwalk areahotel restaurantrivercenter mallper dayconferenceatrium
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Reviewed 16 October 2017

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

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Reviewed 15 October 2017

The rooms could use a little bit of updating but they were clean. The bed was very comfy and the room had a 55 inch flat screen TV. The hotel is right on the river walk which is really nice and also right near the Alamo. The roof top pool was really nice, too.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jeanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi Jeanne S,

Thank you for your review of your recent stay at our property. We are so glad you enjoyed our convenient location to the Riverwalk and the Alamo. We are happy to hear you enjoyed our comfy beds and the flat screen TV. We appreciate your comments regarding the updates to the room, and look forward to seeing you on your next visit to San Antonio.

Best,
Hyatt Regency San Antonio

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Reviewed 14 October 2017

Location. Excellent for tourists. Just across the street from The Alamo (see picture from my window) and right on the Riverwalk – top two attractions. If you are here for a convention, the Henry B. Gonzalez Convention Center is about 5 - 10 min away by foot; if you want a closer hotel, try the Grand Hyatt or Marriott Riverwalk.

Facility. Very nice: Rooms are roomy, furniture & hardware new, excellent bar area in the lobby. Negative: No walk-in shower (shower in bathtub) and bathroom is small if you are two in the room. You would expect a better bathroom from true 4-star like this hotel is.

Breakfast. Basic buffet with limited but reasonable choices, but you can order a good omelet. Goof coffee, newspaper. Excellent service. Typically no long lines.

Service. Overall excellent. This is a tourist town and they know how to handle visitors. One negative: the minibar in the room is completely empty by design; make sure you have water in your room.

Other. Convenient parking garage across the street, but it is expensive (31 $/day). Street parking would be quite difficult.

Room Tip: For The Alamo view take a room on higher floors facing East (see pic)
  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Trekker00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi Trekker00,

Thank you for your review of your recent stay at our property. We are glad to hear that you enjoyed our convenient Riverwalk location, our comfy rooms, and our Q Bar; however, we are disappointed to hear your negative experience with the minibar in the room, bathroom standards, and lack of hotel parking options. Please know your comments will be shared and utiflized for us to learn and grow. We hope to see you on your next visit to San Antonio.

Best,
Hyatt Regency San Antonio

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Reviewed 14 October 2017

Excellent room and comfortable bed. I did not use any other service. Spent most the time in the conference related activities. I only used the room to sleep in and it was very welcoming and clean. The bed was very comfortable for me.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 828sumanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi 828sumanj,

Thank you for your review of your recent stay at our property. We are pleased to know you found your room to your standards and enjoyed our comfy beds. We appreciate your comments and look forward to seeing you again soon!

Best,
Hyatt Regency San Antonio

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Reviewed 14 October 2017

My family loved this hotel. It is beautiful and in the perfect location for a visit to San Antonio. All of the staff were so friendly and tried to make this stay wonderful. The good news is that they succeeded. This was one of my favorite hotel stays of all time.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank keithlT5426BI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Public Relations Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2017

Hi keith|T5426BI,

Thank you for your feedback. We are so glad to hear you and your family enjoyed our Riverwalk property and friendly staff. We look forward to seeing you and your family on your next visit to San Antonio!

Best,
Hyatt Regency San Antonio

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