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122 - 127 of 3,937 reviews
Reviewed 28 May 2021

Customer service sucked. No valet on duty & no luggage carts available. I asked the front desk for a luggage cart & they said they would send someone to help us. No one ever showed up. The double beds are very uncomfortable and do not accommodate two adults. I asked for a roll away bed or at least the mattress to put on the floor & was denied the request. The room had fleas. There were no guest towels at the spa pool.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank Departure48928646784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Hill Country, Marketing at Hyatt Regency Hill Country Resort and Spa, responded to this reviewResponded 28 May 2021

We are truly sorry to hear that you were not 100% satisfied with your stay. Obviously this is not the level of service and accommodations that we strive to provide for all of our guests, and is not typical for this resort. Please contact us if there is anything we can do to rectify the situation.

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Reviewed 27 May 2021

The facility has a very relaxing environment. We enjoyed relaxing in the rocking chairs in front of the hotel as well as the chairs on the patio overlooking the courtyard and beach area of the pool. We enjoyed activities such as playing basketball, tennis, bike riding and floating in the lazy river. The pool side bar and grill provided a convenient place to grab a snack and refreshing adult beverage. Our experience here was very enjoyable and we will likely return. There are some things that the hotel need to give attention to. The exterior and interior paint is very dated and dull. The carpet is also dated. Some basic maintenance can also help, the exterior stairs near the fitness room looked like they hadn't been cleaned in two or more years (mold, stain etc.). It appeared that a simple power wash (perhaps with some type of cleaner) would have solved this problem with the stairs. Additionally the roof top of the pool side bar and grill looked like the leaves hadn't been blown off in quite some time. These two things i've mentioned are the type of things that make you question the cleanliness's of the entire facility. Nevertheless, they were exterior areas and all else seemed to be in order.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
1  Thank hennamalva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Hill Country, Marketing at Hyatt Regency Hill Country Resort and Spa, responded to this reviewResponded 28 May 2021

Thank you for your review and feedback, and for choosing to celebrate your birthday with us! We are so happy to hear that you enjoyed your stay, including the relaxing environment and amenities such as tennis, bicycles, lazy river and more. We appreciate your feedback on the outdoor areas, and want to ensure you that we have increased our cleanliness efforts throughout the resort, however the weather and other seasonal changes make things a bit more challenging outdoors. However, our wonderful landscaping team is working hard to make everything look its best! Thanks again, and we hope you'll come back and visit us again!

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Reviewed 26 May 2021

Maria, the server, was excellent. She was on top of everything and displayed exceptional leadership. I was at a wedding and she created a seamless experience. Very friendly and very professional. Will come back again.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank alejandrozelaya48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Hill Country, Marketing at Hyatt Regency Hill Country Resort and Spa, responded to this reviewResponded 28 May 2021

Thank you so much for your wonderful review and feedback! We are so happy to hear that you enjoyed our stay, including our friendly staff. We appreciate you letting us know about your experience and look forward to welcoming you back!

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Reviewed 26 May 2021

very beautiful property, they practically waited on us hand and foot. I am sorry I could not explore the property better. The rain kinda of prevented that. I would have loved to use the pool and float along the river. The rain prevented us from walking the trail or bicycling along the trails.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank ulekhram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Hill Country, Marketing at Hyatt Regency Hill Country Resort and Spa, responded to this reviewResponded 28 May 2021

We are so happy to hear that you enjoyed your stay with us! Thank you so much for letting us know about your experience, and if you had the best trip ever and weren't able to float the lazy river, then you HAVE to come back again when the sun is shining! We'd love to welcome you back when you have the opportunity to utilize all of our outdoor amenities as well. Thanks again!

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Reviewed 24 May 2021

Beautiful resort. We attended the resort for a wedding and it was absolutely phenomenal. the grounds were beautiful. lots to do for families and the wedding they put together was amazing. Staff was very friendly and helpful

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank mlrobinson1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Hill Country, Marketing at Hyatt Regency Hill Country Resort and Spa, responded to this reviewResponded 24 May 2021

Thank you so much for your wonderful review and feedback! We're so happy to hear that you enjoyed your time with us, including the grounds, wedding location and friendly staff. We truly appreciate you letting us know about your experience, and hope to welcome you back again should your travels bring you back to San Antonio!

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