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“Great long weekend”

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Holiday Inn San Antonio Riverwalk
Ranked #15 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Reviewed 17 October 2017

Came to celebrate my birthday and stayed here because of the location and recent renovations. It was like staying a brand new hotel. Everything was very clean and fresh. The froint desk staff was very polite and helpful. The restaurant was a little small to accommodate as many people as were there.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank SYinPearland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISATRW, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

Dear SYinPearland,

On behalf of the Holiday Inn Riverwalk team, we would like to wish you a Happy Birthday! Thank you for choosing our hotel to spend such a joyous occasion in. We appreciate your comments, and I will be sure to share them with the team. Thank you again for staying with us. We hope to have the pleasure of hosting you again soon!

Kindest regards,

Elizabeth Garza
Guest Services
elizabeth.garza@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 14 of 1,189 reviews

Reviewed 16 October 2017

We stayed here for business/pleasure for 10 days and were very pleased with the hotel property. It's conveniently located on the Riverwalk (up-river of all the craziness), but within a block or two of some excellent restaurants. Our room was very clean and the bed was comfortable for an extended stay. The cleaning staff was fabulous and worked with our schedule and needs. We had the buffet breakfast most mornings in the restaurant downstairs and the staff here was also very friendly and welcoming. The pool area was small, but was great for a quick drip after the hot tub and was shaded in the afternoon which made a pleasant place to sit and relax. The only drawback was that the hotel didn't offer transportation to/from the airport, although there were always taxis waiting on-site. Would definitely stay at this hotel again.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank FrequentTraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISATRW, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

Dear FrequentTraveler2010,

Thank you for your detailed review regarding your Holiday Inn Riverwalk experience. We're glad you enjoyed your stay with us! I look forward to sharing your comments with the team. Please do not hesitate to contact me for booking assistance the next time your plans bring you to downtown San Antonio. We would love to see you again!

Kindest regards,

Elizabeth Garza
Guest Services
elizabeth.garza@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

My family and I stayed here 2 nights and had a great time everyone was so friendly and so helpful. One staff member that stood out was a young man by the name of Carlos (Cuban accent don't remember his last name) he helped us up to our room at check in, hard worker and great personality. The room was comfortable and met our expectations. I used the fitness room on friday night. It contained dumbbells, precor pulley machine, elliptical machines, and treadmills. We used the valet parking for $30 a day and found it to be quite helpful. Plus the valet attendants were really helpful withoading and unloading. My family and I had a great time here. Thank You Holiday Inn Riverwalk for the great time

Stayed: October 2017, travelled with family
1  Thank Beckman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISATRW, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 5 weeks ago

Dear Beckman13,

We thank you for choosing Holiday Inn Riverwalk for your recent visit, and greatly appreciate your detailed review regarding your stay with us! We are very lucky to have Carlos on our team, and I greatly look forward to sharing your review at our upcoming service meeting. Your feedback is truly important to us. Please do not hesitate to contact me for booking assistance the next time your plans bring you to downtown San Antonio. We would love to see you again!

Kindest regards,

Elizabeth Garza
Guest Services
elizabeth.garza@ihg.com

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Reviewed 11 October 2017

I stayed at the Holiday Inn Riverwalk for 7 days while in San Antonio for an Oil & Gas Conference. The restaurant buffet and staff were excellent. The Riverwalk is across the street from the hotel. Lots to do and see in the San Antonio area!

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISATRW, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 12 October 2017

Dear Jan B,

Thank you for taking the time to review your Holiday Inn Riverwalk experience. We greatly appreciate your wonderful comments regarding our restaurant! Please do not hesitate to visit us the next time your travels bring you back to downtown San Antonio. We would love to see you again!

Kindest regards,

Elizabeth Garza
Guest Services
elizabeth.garza@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

I gave this hotel a average because of someone's hair left in the shower, no shampoo and the smell of dirty cleaning rags or something used in the room. Then there was the rude bar staff which I shall name Cynthia. She did not want to be there on a Saturday night at 8.30pm spraying cleaning fluids around us. Kept leaving the bar to do god knows what. One time she did return with a bottle of something that she already had. When ever someone asked for a drink she would we reply I don't have that but never offered an alternative. My husband said she was trying to run people off to leave early. I am sorry if you don't want to be there or happy then maybe it's time to find another job. Check in staff very nice and we cannot say enough about how wonderful the breakfast staff were. So polite and caring both mornings. Great selection of breakfast choices too. Nice to walk out onto the River Walk good location. Loud flushing toilets and you can hear everything, including the construction across the way.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank 395jayneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISATRW, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 12 October 2017

Dear 395jayneb,

Thank you for your detailed review regarding your Holiday Inn Riverwalk experience. While I loved reading that you enjoyed several aspects of your stay, I was greatly disappointed to read of the issues you encountered during your time with us. Rest assured, your review will be shared with our Management Team.

We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
Please do not hesitate to contact me if you would like to discuss your stay any further.

Thank you,

Elizabeth Garza
Guest Services
elizabeth.garza@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Antonio Riverwalk

Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
Price Range: ₹ 8,702 - ₹ 18,509 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Official Description (provided by the hotel):
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 
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Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn

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