We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stayed three nights”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn San Antonio Riverwalk
Ranked #20 of 356 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Washington, DC
2 reviews
“Stayed three nights”
Reviewed 12 April 2012

Stayed here while attending a conference in town. Wanted a place near the Riverwalk, but not at the hefty prices of some of the higher end hotels. The stay was very comfortable. The rooms were very clean. I had a room at the far end of the hotel, so it was quiet. I think being on the end also affected the shower because I never really got any hot water, just luke warm. The fitness room was nice, but it was dead-bolt locked early in the morning when I needed to use it (0545), even though it required a room key for entry.
Finally, the breakfast was not complimentary as in the Holiday Inn Express' and was nearly $13 for the buffet. I did not eat breakfast there. Overall, I would stay there again. I would rate this better than average...just not 'very good'.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Riverwalk, responded to this review, 24 May 2012
Dear Joe L,

Thank you for your feedback. We are glad you enjoyed your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you experienced only luke warm water and for any inconvenience the hours of our fitness room may have caused you. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27710299
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,144 reviews from our community

Traveller rating
    513
    328
    157
    74
    72
See reviews for
308
331
34
265
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (263)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mabank, Texas
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 April 2012

We stayed in this hotel for 3 nights in March. It was ok, we weren't very impressed with the quality of the maid service to start with. They took care of the bare minimum. We had an empty kleenex box that was never replaced, the plastic cups used were never replaced and the couple that were used that we had left sitting on the counter were just left there and not thrown away(which is not a huge deal because we can throw them away ourselves but I've stayed in Motel 6's that would take care of that type of thing). The liner for the ice bucket was never replaced, she left the water from the previous night's ice in it and twisted the top shut, I've never seen that done before. Overall cleanliness of the room not good. Our biggest complaint was the girl we dealt with at check-in. She was definiely not worried about customer
satisfaction, just getting through her shift.
On the positive side they had free wi-fi and the parking attendent was very helpful and informative when we first arrived although the parking rates were a bit high in our opinion.
We were expecting much better for the prices at this hotel.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kozzer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Riverwalk, responded to this review, 15 May 2012
kozzer1,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service (or quality) which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strathmore, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2012

We had prebooked and paid for in full a king delux room through a travel agent before we left on our holiday. We arrived at theHoliday Inn Riverwalk the front desk told us we would be staying in a double room. We immediately told them that is not what we paid for and the front desk went on to lie to us by telling us it was our travel agents fault and she did not book the right room and maybe there might be a bigger room come avaible in the morning but it was going to cost us. We went to the the double room and the beds were no bigger than twins! We immediately phoned our travel agent who comfirmed we booked the king and that the front desk was lying. Jacob Newhimmeny the manager was rude our travel agent and her boss, when they were trying to get us moved to another hotel so we could get a king bed. He refused, it was not until the travel agent threaten to go to corporate did he find another room for us.But when first checked in according the front desk there was no extra rooms available. But the room we did get was a handicap room , it was only a queen bed and there was no counter space in the washroom.The room constantly smells of mildew. The food is terrible in the restaurant. Dont stay at this hotel!!!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnRiverwalk, Manager at Holiday Inn San Antonio Riverwalk, responded to this review, 12 April 2012
We are so sorry that your experience at the Holiday Inn San Antonio Riverwalk was less than satisfactory.

We try so hard to accommodate all travel agency requests. Unfortunately, many times, a travel agent books a "run of the house" room, which indicates any room type available at the time of check in. We are so sorry that they did not communicate that to you at the time of booking.

We are so glad that we were able to move you from a room with two standard double beds to a room with one queen bed during this very busy time.

In the future please be sure our website to book your reservation. Rooms are reserved according to your specifications to avoid unfortunate surprises like the one above.

Room types include: King Bed, King Bed Riverview, 2 Double Bed, 2 Double Bed Riverview and Executive Suites.

We hope to see you again soon. Until then take care and safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Pete Beach, Fl
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2012

Got here on a Thursday and stayed until Monday. The only time that the maid came to officially clean the room was the very next day after check in at 830 am! We were still sleeping. And we had not even been the 24 hours! How messy could it be? The next day they only maderhe beds. We had to call for towels, coffee and TOILET PAPER! Really?!?! Sunday by noon they never came I had to call. When I called I was informed that they 315 guest and would be there when they get there! How is having 315 guest to clean for MY problem? I am a paying guest here. Beside the location this place is horrible. Oh and did I mention I am priority club member? It gets u NOTHING!!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meganmichelle1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Riverwalk, responded to this review, 3 May 2012
Dear meganmichelle1968,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2012

Hotel is looking a little rundown. No hot water in the first room. Had to wait about 20 minutes just to get the front desk on the line. Then they told me to come down for a new room key, since it would take about an hour for someone to bring a key up to me. Had to wait 20 minutes in line at the front desk to get the key. Anyway, if you're going to San Antonio Riverwalk, there are a bunch of hotels to stay in, I wouldn't stay in the Holiday Inn again with all of the competition.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TimCentralJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Riverwalk, responded to this review, 4 May 2012
Dear TimCentralJersey,

Thank you for your review. I certainly apologize for the hot water issue and for any inconvenience or negative impression this might have caused you. I understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to ensure that situations of this nature will not reoccur in the future.

Sincerely,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Hotel Valencia Riverwalk
#7 of 356 in San Antonio
3,052 reviews
Downtown
Drury Inn & Suites San Antonio Riverwalk
East Side
The Westin Riverwalk, San Antonio
Show Prices
Show Prices
Show Prices
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#23 of 356 in San Antonio
3,728 reviews
Downtown
Drury Plaza Hotel San Antonio Riverwalk
East Side
Hyatt Regency San Antonio
Hyatt Regency San Antonio
#18 of 356 in San Antonio
3,010 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn San Antonio Riverwalk? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Holiday Inn San Antonio Riverwalk

Property: Holiday Inn San Antonio Riverwalk
Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
Price range (per night): ₹ 8,395 - ₹ 17,501
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Official Description (provided by the hotel):
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Agoda, Hotels.com, Expedia and HotelQuickly so you can book your Holiday Inn San Antonio Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing