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“Clean Rooms - friendly staff - Excellent location in San Antonio”
5 of 5 bubbles Review of Hotel Contessa

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Hotel Contessa
Ranked #11 of 354 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
New York
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Clean Rooms - friendly staff - Excellent location in San Antonio”
Reviewed 3 May 2012

My wife and I recently stayed at Hotel Contessa during the Fiesta celebration - the Hotel is perfect for downtown San Antonio with direct access to the River Walk. The room was perfect, clean and amenities were appreciated. The open atrium and lively atmosphere made everything even better.

We ate breakfast and lunch at the hotel and food was great - breakfast had a good variety of fresh fruit, cheese and many other choices. Wait staff was friendly, - I suggest this hotel if you are traveling to San Antonio and want to be on the River Walk.

Room Tip: We were up on the 5th floor with a view of the River Walk. All rooms are suites.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCGM, General Manager at Hotel Contessa, responded to this review, 21 May 2012
Hello and thanks for your remarks about Hotel Contessa’s proximity to all things downtown. We do enjoy a great location right on the Riverwalk that is within easy walking distance to city activities. Our open atrium is a lively place to sip a Mojito and share a story with fellow guests. We appreciate you staying with us and hope you visit, again soon.

All the best, Jeff Wardlaw - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (849)
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English first
Richmond, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2012

If this Hotel get your credit card # they will book your entire stay before you know it as a deposit. and when you try to change the date or cancel 3 months ahead they tell you that you forfit your deposit. Then you find out you entire stay was a deposit. They will not reimburse you. San Antonio has a lot of very nice Hotels. Stay somewhere eles that has more customer freindly policies.

  • Stayed May 2012, travelled with family
    • Service
Helpful?
2 Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCGM, General Manager at Hotel Contessa, responded to this review, 5 May 2012
Sir,

I am not familiar with your specific concern and would like to work towards a positive resolution. Please contact me directly at your earliest convenience, 210 298 8001.

All the best, Jeff Wardlaw - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
waco tx
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 April 2012

We just returned from a weekend in San Antonio. Although check-in at Hotel Contessa was 4 p.m., they were happy to check us in at 2 p.m. Very friendly and helpful and the room was extremely nice. The valet returned our car promptly at check-out. We had breakfast at Las Ramblas and the buffet was delicious. Our waiter, Mario, was attentive to our needs. We would stay here again in a heartbeat!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wacotxtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCGM, General Manager at Hotel Contessa, responded to this review, 5 May 2012
We are glad you were satisfied with valet and our food & beverage team, during your recent stay. Mario will be very happy when we tell him how you praised his service. In addition, our valet team works at having the vehicles ready for each guest as they depart the hotel. We hope that you come back to stay with us and again and thank you for your kind words.

All the best, Jeff Wardlaw - General Manager.
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2 reviews
Reviewed 29 April 2012 via mobile

Hotel is very clean and in a great location. Had a fabulous weekend with girls!

Stayed April 2012
Helpful?
Thank Nicolle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCGM, General Manager at Hotel Contessa, responded to this review, 5 May 2012
It is so nice that the Hotel Contessa provided a great backdrop for your girls’ weekend! We know how important it is for friends to get away and spend a little bonding time together. Come back to see us again soon.

All the best, Jeff Wardlaw - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Angelo, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2012

The professionalism and dedication of the Staff is beyond excellent. Eddie G. the valet is one
stand out person. His personality and devotion to his work can not be put into words. My wife
and I are so grateful for his help and added information. We are both in our 70's and to be
treated with such respect and courtesy reflects highly on the Hotel Management. I'm retired
from the US Air Force (29 years) and we have traveled the world but this has been our greatest
experience so far in the United States and European area. I highly recommend the Hotel, Staff,
Restaurant, and services. The Hotel Contessa should be rated Six Stars. Thank You again.

Room Tip: All the rooms are quiet. We had family staying in different rooms and everyone was quite comfortab...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCGM, General Manager at Hotel Contessa, responded to this review, 5 May 2012
What a pleasure to see that your first comment was on the professionalism and dedication of the Hotel Contessa team. Eddie G. is one of our most dedicated team members and will be excited to know that you recognized his devotion to service and his outgoing, friendly personality. It does make a difference when someone like Eddie greets you as soon as you walk through the front doors. We take it as an extreme compliment that a member of the U.S. military (retired) and his family gives such high marks to our property. We thank you for your service to our country and would love to have you return to the hotel again.

All the best, Jeff Wardlaw - General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Contessa

Property: Hotel Contessa
Address: 306 W Market St, San Antonio, TX 78205-2953
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Antonio
#4 Green Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#5 Spa Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#13 Family Hotel in San Antonio
Price range (per night): ₹ 13,282 - ₹ 24,101
Hotel Class:4 star — Hotel Contessa 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Contessa Hotel San Antonio
Contessa San Antonio

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