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“Nice to come back”
Review of Crockett Hotel

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Crockett Hotel
Ranked #22 of 356 Hotels in San Antonio
Certificate of Excellence
North Georgia
2 reviews
“Nice to come back”
Reviewed 27 March 2012

We recently traveled to San Antonio and had reviewed the Tripadvisor ratings. Last year we stayed at the Emily Morgan -it was very nice, but we wanted to try some other hotel. Some were more expensive than we wanted. I first thought we would stat at the Menger, but there were several negative reviews. I really liked the Alamo area and I remembered seeing the Crockett . Their reviews convinced us to stay there. Ms. Alicia and Ms. Elena were very professional and friendly at the front desk. The valet checked our car for dings before parking it. Their valet parking is outdoors so in hail weather you may wish to park in a covered lot- not sure if the mall covered parking is secure and available overnight. Our room was extremely nice. I would stay there again.- pale green with wide plantation shutters.
Just across the side street, just past Mortons Steak House you enter the mall and easily find a river tour entrance . I really enjoyed the river day tour last year and went on the night tour this trip-it's 30 minutes long and very enjoyable.

Room Tip: We just missed spring break, so rooms were more reasonably priced.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ITWASTHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (476)
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English first
Fort Wayne, Indiana
Level 6 Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 27 March 2012

We stayed here for two nights in early March. I did not request an outside room as recommended by some reviewers, and our room was 4th floor, looking out on the atrium. The hotel was not exceptionally busy, or we just are not bothered by noise all that much, although we could hear some noise from the lobby, it was not enough to bother us. Since this is such a historic property, built before acoustics were probably a big deal, we just enjoyed being here.
It would be difficult, in my opinion, to find a better downtown location. Access to the Riverwalk is right across the street, as is the visitor center, Alamo Park, Alamo, and shopping. We parked the car, and never used it until we left, since you can easily walk or take a trolley almost anywhere here. And it is just far enough from the crowds to be perfect.
The room we had was quite small, but decorated nicely, and brightly. The bathroom, while small, was clean, and met all our needs. (Two persons do not fit well, but that was not a problem in our eyes. We would actually have preferred a walk in shower to the tub. My first shower here was awful, the water kept changing from scalding to freezing, but my husband figured out the combination to make the temperature stay even.)
The breakfast buffet was nice with good food. The down side is the size of the breakfast room. There is not much room to sit at a table to eat. The annoying part to us is that they have a "lounge" with lots of tables sitting empty, but do not open it up for extra seating. Seems to me it would be a "no brainer" for guests to have a place to eat.
The elevators, as mentioned by many others are very small. There is no way a gurney could fit in one should the need arise. We just figured they had a service elevator for such an emergency, but who knows?
The staff here was friendly enough, but not overly helpful.
A couple of things that we found odd. The "Bar and Grill" is a bar. No food, no snacks. Two beers and one mixed drink set us back $25. (Perhaps "normal" for this setting, but live and learn!} I guess they have some sort of deal that you order food from an offsite location, and have it delivered. We saw nothing about this, though. {I just read about it in some reviews.}
There is a 5 and Dime on Alamo Street that sells large bottles of COLD water for under $2. We just said "no" to the $5 small bottle of water in the room.
I guess for a city, $20 a day to park is about normal.
All in all, it was a pleasant stay.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seniorcoupleluvtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this review, 29 March 2012
Thank you for your time in providing feedback following your most recent stay. We are happy to know that you enjoyed the Crockett Hotel and were able to take advantage of our unique, historic hotel in a prime location in San Antonio.

We felt a few of your observations require our follow up and/or explanation.

We serve breakfast each day in the Landmark Restaurant. It has approximately 20 tables and nearly 80 seats. We generally 'turn' the room 1-2 times each day. In high demand periods, we do open our bar area for overflow seating for the breakfast hour. We are sorry that this did not happen during your visit.

We have Happy Hour daily in Ernie's bar from 4pm-7pm During this time, we have drinks in the range of $2.50-$3.00 During regular hours, drink prices range from $3.50 - $8 (depending on the liquor requested. In addition, the hotel provides a room service menu which is a local provider who delivers to the hotel (and to the bar) within 30-45 minutes of order. The menu is available 11 am-2 am and should have been offered if requested in Ernie's bar as well.

For convenience, we provide 2 1-litre bottles of Fiji brand water for $5 in our guest rooms. We also have vending machines on the guest floors that offer Dasani water.

Our guest elevators are limited in size due to the historic nature of the hotel. They can accomodate 5-6 adults at a time. They CAN however accomodate equipment in medical situations etc. The guest elevators were fully modernized with all new control equipment during our most recent renovation.

We hope this additional information is helpful to you and to others who decide to be our guest and visit the Crockett Hotel. Our staff strives every day to welcome and to serve our guests and treat them as such while staying with us.
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Cibolo, Texas
Level 5 Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 March 2012 via mobile

Enjoyed our night at the Crockett Hotel great location and great clean rooms. Enjoyed our view of Downtown and the courtyard of the Alamo.

Stayed March 2012
Helpful?
1 Thank Trevbmx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this review, 27 March 2012
We often hear from our guests about the cleanliness, comfort and convenience of the Crockett Hotel. Thank you for sharing your experience with others.

While the hotel has been operating on this site now for 103 years, the hotel has been well cared for and is maintained by a small caring group of housekeepers and maintenance people. In fact, the entire hotel is operated by 40 people. All dedicated to caring for and serving our guests every day.
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San Antonio, Texas, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2012

This hotel has a great location (our room overlooked the Alamo) and is right in the heart of downtown San Antonio. Our check-in was easy, with very welcoming front desk staff. The rooms are nice sized and clean! My favorite part of the room were the beautiful plantation wooden shutters. We also had a great experience at the hotel lobby bar, which is very welcoming-it seems lots of locals even go there. Would definitely stay here again!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, Kansas, United States
1 review
Reviewed 24 March 2012

We stayed in the hotel during Spring Break and it was wonderful! The staff was very helpful and friendly. Our room was smaller than our families room, so when I asked for a bigger room the manager came up to our room and personally took us to a larger room! The breakfast buffet was delicious, the valet was very friendly, and the hotel was very well located.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this review, 26 March 2012
Thank you for sharing your experiences from your recent stay with us. We are so pleased to hear that you enjoyed the Crockett Hotel and Spring Break in San Antonio.

We know our unique, historic property in the heart of the city is the perfect fit for many people who are looking for personal service and a boutique, independent hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crockett Hotel

Property: Crockett Hotel
Address: 320 Bonham, San Antonio, TX 78205-2083
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Best Value Hotel in San Antonio
#25 Romantic Hotel in San Antonio
#42 Family Hotel in San Antonio
#57 Business Hotel in San Antonio
Price range (per night): ₹ 6,823 - ₹ 14,097
Hotel Class:3 star — Crockett Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
A recommended hotel in San Antonio for families. ... more   less 
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Also Known As:
Crockett Hotel San Antonio
Crockett San Antonio

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