One of my college friends was having her bachelorette party this weekend. The actual party with the large group of friends was being hosted downtown on Saturday. The bride, myself and another best friend wanted to have a mini-celebration on Friday night and chose to stay at the Eilan Hotel and Spa. I wish SO MUCH that we had our festivities there on Saturday as well. Even though we stayed a very nice hotel downtown on Saturday, it seemed to pale in experience because we had just had an unforgettable experience at Eilan the night prior.
From the valet, front desk, bellman, and service at the restaurant- we did not encounter a single associate who did not exhibit amazing customer service. Although we did not meet a manager, I feel this also speaks on the management team, as you can always feel a particular vibe when you are somewhere where the associates genuinely care about taking care of the guest, and seem to enjoy their work environment.
Upon arrival, we were upgraded (unfortunately I did not get her name) to a beautiful room with a Terrace as a congratulations to the bride. The bellman Chris took care of us upon arrival and departure and was always so cheerful. The three of us had enough bags for ten people to stay a week!
Bruno and another gentleman in the valet (tall, young, blonde guy) were so quick with our vehicles when we were in a hurry Saturday morning for our morning activities in the city and brought us bottles of water for the ride.
I want to say her name was Alysia (she worked the front desk Saturday at 2pm) she was beyond helpful in helping us with a later checkout as we explained that we had no where to get ready for the downtown festivities because the other girls were decorating the hotel there and that there was 3 of us sharing 1 bathroom. We could have probably made checkout, but we were starving and wanted to eat at the restaurant downstairs before getting ready. Without her help, we would have been rushed, hungry, and not ready for the party.
If we ever called from the room with questions, Jackie at the front desk was very patient in walking us through confusions such as how to check the voicemail in the room.
After we checked out, we spent an hour enjoying happy hour at the bar. The bride was still feeling a bit hungover from festivities the night before and was drinking water. The bartender (I don't remember his name- Saturday at 5p) took the initiative to make her a bitters and club soda to help settle her stomach. She mentioned later that it really helped her feel better.
Saturday night, at the other hotel, we experienced front desk agents that would mention in front of us that they just wanted to go home, we had help with our baggage and were left saying "Chris was so much more friendly and didn't make us feel like we were simply an inconvenience" and when we checked out today, headed home to Houston, all of us girls agreed, that next time we are in San Antonio, we will ONLY stay at the Eilan Hotel & Spa- especially since we were so busy we didn't even have a change to visit the beautiful pool!
Our weekend was unforgettable thanks in large part to y'alls efforts. I hope the management recognizes that they have top tier hospitality staff who really pay attention to the little things.
- Official Description (provided by the hotel):
- Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more less
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