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“Unforgettable Experience”

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Eilan Hotel & Spa, Autograph Collection
Ranked #15 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 16 October 2017

One of my college friends was having her bachelorette party this weekend. The actual party with the large group of friends was being hosted downtown on Saturday. The bride, myself and another best friend wanted to have a mini-celebration on Friday night and chose to stay at the Eilan Hotel and Spa. I wish SO MUCH that we had our festivities there on Saturday as well. Even though we stayed a very nice hotel downtown on Saturday, it seemed to pale in experience because we had just had an unforgettable experience at Eilan the night prior.
From the valet, front desk, bellman, and service at the restaurant- we did not encounter a single associate who did not exhibit amazing customer service. Although we did not meet a manager, I feel this also speaks on the management team, as you can always feel a particular vibe when you are somewhere where the associates genuinely care about taking care of the guest, and seem to enjoy their work environment.
Upon arrival, we were upgraded (unfortunately I did not get her name) to a beautiful room with a Terrace as a congratulations to the bride. The bellman Chris took care of us upon arrival and departure and was always so cheerful. The three of us had enough bags for ten people to stay a week!
Bruno and another gentleman in the valet (tall, young, blonde guy) were so quick with our vehicles when we were in a hurry Saturday morning for our morning activities in the city and brought us bottles of water for the ride.
I want to say her name was Alysia (she worked the front desk Saturday at 2pm) she was beyond helpful in helping us with a later checkout as we explained that we had no where to get ready for the downtown festivities because the other girls were decorating the hotel there and that there was 3 of us sharing 1 bathroom. We could have probably made checkout, but we were starving and wanted to eat at the restaurant downstairs before getting ready. Without her help, we would have been rushed, hungry, and not ready for the party.
If we ever called from the room with questions, Jackie at the front desk was very patient in walking us through confusions such as how to check the voicemail in the room.
After we checked out, we spent an hour enjoying happy hour at the bar. The bride was still feeling a bit hungover from festivities the night before and was drinking water. The bartender (I don't remember his name- Saturday at 5p) took the initiative to make her a bitters and club soda to help settle her stomach. She mentioned later that it really helped her feel better.
Saturday night, at the other hotel, we experienced front desk agents that would mention in front of us that they just wanted to go home, we had help with our baggage and were left saying "Chris was so much more friendly and didn't make us feel like we were simply an inconvenience" and when we checked out today, headed home to Houston, all of us girls agreed, that next time we are in San Antonio, we will ONLY stay at the Eilan Hotel & Spa- especially since we were so busy we didn't even have a change to visit the beautiful pool!
Our weekend was unforgettable thanks in large part to y'alls efforts. I hope the management recognizes that they have top tier hospitality staff who really pay attention to the little things.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank boswellstephanie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 874 reviews

Reviewed 4 October 2017

My wife and I had a wonderful stay. The service and workers make sure that you have a great time while you are there. They greeted us by our names. The amenities are everything that is included with your stay really made it for a special time. Location cannot get any better. A lot of great shopping and great restaurants right across the street. They even provide a shuttle. We plan on coming back!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alamoguy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

I spent a night with my wife at the Eilan and they did not disappoint. Valet service free upgrade and free apps at bar with valet.

Went to George's for a few drinks and went to the pool. I highly recommend this hotel for business pleasure or family. Great experience and I will be back for $200 a night.

Stayed: September 2017, travelled as a couple
Thank mike p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017

I'm greeted by Jasmine, Neda, or Ana every morning when I go into Mercado to get my Starbucks and a complimentary pastry. These ladies light up this Hotel with their big smiles and hearty "Good Morning" ...it instantly changes my early morning attitude and puts a big smile on my face. This is truly a Resort and Spa and not only is it amazing, eveyone is so friendly and accomodating.

Room Tip: All rooms have a great view of the hill country or the pool and tennis courts
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  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank rscgrouprsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 September 2017 via mobile

Hotel was clean and nice.
Sustenio was great and LEXI was AMAZING!!!
Adam the shuttle driver was a great resource and super helpful!!
The pool is only open on weekends, so service during week was not great.

Stayed: September 2017, travelled with friends
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eilan Hotel & Spa, Autograph Collection

Address: 18603 La Cantera Ter, San Antonio, TX 78256-2520 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Region: United States > Texas > San Antonio > Northwest Side
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 358 Hotels in San Antonio
Price Range: ₹ 15,415 - ₹ 28,433 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 
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