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All reviewsgeorgia rioswine and cheese receptionfood and beverage managerthe river walkfree shuttlethe shuttle drivermanager's receptionminute walkhotel shuttlewaffleswalking distancehot tubthe breakfast areaparking feefree breakfastdowntown areatwo queen beds
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Reviewed 9 February 2018

On our first visit to Texas we greatly enjoyed our multiple day stay at the downtown Comfort Suites in San Antonio, Texas. The staff were outstanding and went well beyond the normal to make everyone feel welcome. Unfortunately we had some very bad weather that forced us to stay in for a day but the hotel did everything possible to make that day better for all. They had homemade soup and light fare for all the guests in addition to their normal 5:00 p.m. reception. The decor is beautiful and gave us a real sample of western Spanish influence in the area. Directions and suggestions were excellent, the area is fabulous and the hotel was so convenient to everything. We are absolutely going back and stay right here for several days!
Probably the best Hotel stay we have had at a Comfort Suites. Staff was outstanding and room was clean, comfortable, and quiet. We are Platinum Members so we have stayed at quite a few Hotels. This one rates everyone of its five stars!!!!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank thelaings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 10 February 2018

Thank so much for the outstanding ratings. We do "strive for five" in every category, and I am delighted that we were able to meet and exceed your expectations. Thank you for complementing our amazing staff, as well as the beautiful decor of the hotel. The owner designed, built, and decorated the hotel with the purpose of showcasing the culture of San Antonio with many of the building materials and furnishings coming directly from Mexico in order to reflect the heritage of our area.

We truly do everything possible to provide the best value in downtown San Antonio. Thank you so much for choosing Comfort Suites Alamo/Riverwalk for your accommodations. We sincerely appreciate your business and your wonderful comments. We hope that you enjoyed your stay in San Antonio and captured many treasured memories during your visit.

Safe journeys,
Donna
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Reviewed 7 February 2018 via mobile

I have traveled the world and stayed in some very nice places. The owner, Sherry who personally walks and greets the guests at the reception and her staff at the Comfort Suites Riverwalk truly know how to make their guests feel welcome. Most of the hotels in America do not know what service means nor do they know how to take exceptionally good care of their customers. NOT this staff...they are awesome.

Bonus - the hotel is beautiful! Large comfy couches and heavy drapes adorn the walls. The room was perfect and perfect in every way. Well played Sherry, well played.

This is now my go to hotel for my San Antonio trips.

Stayed: February 2018, travelled on business
Thank SuperBama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 2 June 2018

We love hearing from our loyal guests who return to stay with us again and again. I am so sorry that this review was not answered in a more timely manner. Please accept my apology. On behalf of the owner, Sherry Chaudhry, I want to thank you for the awesome review and kind words. Sherry is an inspiration for all of us to provide exceptional service with friendly Texas hospitality. She has a genuine interest in her guests, making sure all their needs are met. Thank you for complementing our amazing staff as well as the beautiful decor of the hotel. Sherry designed, built, and decorated the hotel with the purpose of showcasing the culture of San Antonio with many of the building materials and furnishings coming directly from Mexico in order to reflect the heritage of our area.

Building lasting relationships with our guests is a top priority. We look forward to your next visit. Safe travels.

Donna
Guest Services

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Reviewed 15 January 2018 via mobile

My family and I had a fantastic stay. We were very impressed with the staff and cleanliness of the room.

Also appreciated the greeting by the hotel owner and the complimentary snack/frereshments to interactive with others.

Only recommendation I could make would be to have a secure car park.

Stayed: January 2018, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 16 January 2018

We sincerely appreciate your taking the time to share your recent experience at Comfort Suites Alamo/Riverwalk with other travelers on TripAdvisor.com. I am delighted that you had a fantastic experience and a great stay. Comfort Suites Alamo/River Walk is a woman owned and operated hotel, with particular attention paid to total guest satisfaction. It is our goal to provide quality, well-appointed suites, exceptional customer service, and a generous complimentary breakfast buffet, as well as other complimentary amenities that sets Comfort Suites Alamo/River Walk apart from and above the competition. A social hour and light meal (Tuesday through Thursday, 5 to 7 p.m.) is provided by the owner, Sherry Chaudhry, with complimentary wine, beer, snacks, soup and salad, at our “Southern Supper," where she can spend some time interacting with her guests. We sincerely appreciate your business and your wonderful comments. We hope that you enjoyed your stay in San Antonio and captured many treasured memories during your visit.

Kind regards,
Donna
Guest Services

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Reviewed 12 January 2018 via mobile

First, let me say this hotel is about 4 blocks (easy walk) away from the downtown area and Riverwalk. It is easily accessable from the nearby freeway. Upon arriving, we noticed the vacant lots across the street and wondered about the location. However, walking around both day and night was not a problem. Now, for the best news - this hotel is absolutely the best Comfort Suites we have ever been to, and we travel and stay regularly at this chain. Upon walking into the lobby you notice the excellent decor. Rooms are also very well decorated. The staff were very friendly and helpful. Georgia, the food manager, is fun to talk to. It was clear she takes pride in managing the quality and presentation of the breakfasts. A nice added bonus is that the hotel owner has a wine and cheese reception Tue-Thurs evenings. The hotel has an outdoor hot tub, pool and small mini-golf area in a nice setting. It is clear the owners have really focused on beautiful architecture, decor and quality service. The only thing we didn't care for was the $20/nt car parking fee, but I suspect most hotels downtown also charge for parking. I highly recommend staying at this hotel whenever in San Antonio.

Stayed: January 2018, travelled as a couple
Thank Kent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 14 January 2018

Thank you so much for the excellent ratings, review, and recommendations. I am so pleased that your experience at Comfort Suites Alamo/Riverwalk met and exceeded your expectations. The owner of our hotel designed and built this hotel with guests just like you in mind, with the goal of providing a lovely, relaxing haven with outstanding service and amenities at a great value in the downtown San Antonio area. We truly appreciate your business, and hope you will continue to stay with us when you return to San Antonio.

Safe journeys,
Donna
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Reviewed 10 January 2018

What can I say about the Comfort Suites Riverwalk that really shows how much we enjoyed staying there? My husband and I stayed four nights during Christmas week and felt like we were part of the family. The hotel itself was beautifully decorated for Christmas, but also reflected the Texan/Mexican heritage that I would expect from establishments in San Antonio. All rooms are suites, and very clean and comfortable to relax and/or sleep. The public (reception, breakfast, pool) areas were also immaculate and not crowded into too small of areas for the guests. The staff, from management to maintenance, were friendly and helpful. They seemed very proud of their hotel and didn't hesitate to make sure our needs were met. A very special "thank you" to Georgia (food and beverage manager) for the tasty breakfast and evening reception food. The hot soups she prepared were greatly appreciated since it was chilly and rainy during our stay. Also, a big thanks to Marcus for going out of his way to make sure we got to the airport on time for our flight. We would definitely stay here again!

Room Tip: An easy, safe 10 minute walk to the attractions and the closest restaurants
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LoveMyVacations1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 11 January 2018

Thank you so much for choosing San Antonio for your vacation destination, and Comfort Suites Alamo/Riverwalk for you accommodations. I am so pleased that your experience at Comfort Suites Alamo/Riverwalk met and exceeded your expectations. The owner of our hotel designed and built this hotel with guests just like you in mind, with the goal of providing a lovely, relaxing haven with outstanding service and amenities at a great value in the downtown San Antonio area.

San Antonio has so much to offer all our visitors, from those just around the corner, as well as from far off places. The romance, flavors, sounds and treasures of the city await all those who come to get away from home for a day, a week or a month, and experience the HEART of Texas.

We love serving our guests but most of all we are dedicated to assisting every guest in having wonderful memories to take back home. We love meeting the many amazing customers that cross our threshold. We wish you safe travels and invite you to come back and stay with us again the next time you are in town. Thanks again for sharing your experience. It was our pleasure to have you as our guest and hope to see you again soon.

Happy Trails,
Donna
Guest Services

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