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Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Ranked #29 of 354 Hotels in San Antonio
Certificate of Excellence
Loganville, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location”
Reviewed 17 April 2012

Very comfortable suite, great free breakfast, located on the River Walk within walking distance from the Alamo. Keep in mind you will have to pay for valet parking. We were sorry to miss the free week day suppers since we were only there on Sunday night.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwkeene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanantoniogm, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 17 April 2012
Thank you so much for taking the time to review our hotel. We truly appreciate your feedback and are working very hard to ensure your satisfaction. I wish you would have been with us Monday-Thursday to enjoy our Welcome Home Reception. It is very nice to be able to unwind after a long day while sitting at a table enjoying the view of the river walk. Thank you for your business!
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1,113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2012

The hotel has a big lobby with windows facing the river. Rooms could use an update, the carpet in my room seemed old and the hallway carpet has lots of visible dirt, I also saw some insects in room and lobby. Breakfast has good selection, and staff is friendly.

  • Stayed April 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mmmck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanantoniogm, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 9 April 2012
Thank you so much for taking the time to review our property. I am the General Manager of the property. Thank you for noticing the fabulous view of the San Antonio River Walk that we have from our morning breakfast and evening social area. It truly is a relaxing way to either start your day or wind down after a long day of sightseeing. We have seen an increase in insect activity throughout the city with all of the recent rains we have had. We do have a professional exterminator who is very aware of this activity and does a great job staying on top of it. Thank you again for your review. If there is anything else I can assist you with regarding your stay, please do not hesitate to reach out to me.
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Houston, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2012

Me and my wife stayed there during our honeymoon for a few days. And 1st issue was we got the "handycap accessible" room, so everytime you showered water went everywhere (all over the bathroom). And we had an issue with them not wanting to release our money. We originally booked for a 4 day stay. So we had a pre-authorization for 4 nights on our account. So when we changed our stay to 3 nights there was a seperate authorization for the 3 nights on our account which went through as a "Point of Sale", so they were paid, but we still had a pre-auth on our account for a 4 night stay. And after 2 weeks after we got home it was still on our account, which meant that we couldn't pay our bills. We were in contact with management and they weren't going to release our money, even though they had already been paid. They were even trying to only give us a portion of it back, which would mean we were getting charged twice! After a big headache and tons of fighting with the management and our bank, it was finally released, but not before a ton of stress and argueing. So save yourself! Go somewhere else!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank KennyM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanantoniogm, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 29 March 2012
Thank you so much for taking the time to review our hotel and more specifically, your experience. I am the General Manager of the hotel and although I did not deal with you directly, I am aware of the challenges you had with the hold placed on your credit card. After reviewing the details of your reservation, I noticed that the handicap accessible suite you were placed in was actually the type of suite that was reserved for you at the time your reservations were made. Is it possible this was the only type of suite that was available when you made your reservation due to the high demand during the Spring Break time that you were with us? It is our goal to assign each guest into the specific type of suite they reserved. Regarding the hold placed on your credit card, I sincerely apologize if this caused you any unwarranted stress. When we were made aware of the hold, we immediately contacted your bank to release any remaining hold that had been placed on the card at time of check in. While we explained to your bank that we wanted to release the remaining hold, they informed us that it was necessary for them to speak directly with you. I believe this may have delayed the process somewhat. Thank you for choosing Homewood Suites. We would be delighted to have you give us one more chance to earn your business and if there is anything else I can assist you with regarding this matter, please feel free to reach out to me.
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Franklin, Indiana
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2012

We needed a room for 5--2 grandparents, 2 parents, 1 child. We got a room that was spacious so that we didn't feel like we were bumping into each other. But we really loved being able to be in one space together so that we could enjoy the family time. The breakfast was adequate--better than many and not as good as some. We never took advantage of the evening meal offering, but it would be a nice option if we needed to save money. The women who cleaned came most days when the baby was sleeping, so we didn't have them clean, but they were very generous with the supplies we needed. The kitchen was well stocked for very basic cooking. The baby has food allergies, so we loved being able to store his food safely. It was in a good location on the river. The car valet charge was way too high, but there weren't other good options for parking. The personel were all very friendly. The pool was warm, but it is breezy on the roof. We would stay here again.

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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nette15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanantoniogm, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 29 March 2012
Thank you so much for your review! I am the General Manager of the hotel and I am very pleased to hear our suites worked well for you and your family while you were in San Antonio, Texas. Our suites are very large and well appointed. The do work well for family gatherings such as the one you had. Thank you for choosing our hotel for your "home away from home" while in San Antonio. Please come back to visit us in the very near future.
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Nashua, New Hampshire
Level Contributor
173 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 28 February 2012

Room has an odd layout with the vanity outside the bathroom near the head of the bed. Someone couldn't get ready without disturbing someone who was still in bed.

The location is great for walking to the Riverwalk.

Valet was extremely so retrieving our car.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrsomalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton San Antonio - Riverwalk / Downtown

Property: Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Address: 432 W Market St, San Antonio, TX 78205-2920
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in San Antonio
#27 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price range (per night): ₹ 11,309 - ₹ 23,782
Hotel Class:3 star — Homewood Suites by Hilton San Antonio - Riverwalk / Downtown 3*
Number of rooms: 146
Official Description (provided by the hotel):
Enjoy being in the heart of scenic and historic San Antonio, Texas at our Homewood Suites by Hilton® San Antonio-Riverwalk/Downtown hotel. Situated on the famous Riverwalk, our all-suite hotel is convenient to historical sites, shopping and dining. Connect with home and the office with free high-speed internet access. Start your day with a hot full breakfast served daily. At the end of a long day, unwind with our evening dinner and drinks (beer, wine, margaritas) served Monday to Thursday. Both meals are included with your stay. Or, prepare your own meal in the fully equipped kitchen, featuring a refrigerator, microwave, two-burner stove top, dishwasher and utensils. Lounge in one of our one or two bedroom suites with a separate bedroom and living area featuring a sofabed and TVs with premium cable channels. Host a meeting or event for up to 90 people and use the services available in our business center. Relax in our rooftop pool or whirlpool, or work out on the latest fitness equipment. Shop at nearby Rivercenter Mall and El Mercado. Learn about Texas history at the Alamo and Governor’s Palace. Dine on local and international foods. Plan family activities at Sea World, Splashtown and the San Antonio Zoo. Business travelers will enjoy our proximity to the H. B. Gonzales Convention Center. Our multi-lingual staff will help you find the best options in San Antonio. ... more   less 
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Also Known As:
Homewood Suites By Hilton Riverwalk / Downtown Hotel San Antonio
Homewood Suites San Antonio
Homewood San Antonio
San Antonio Homewood Suites

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