We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The only hotel I want to stay in San Antonio!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
La Cantera Resort & Spa
Ranked #24 of 356 Hotels in San Antonio
Certificate of Excellence
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The only hotel I want to stay in San Antonio!”
Reviewed 22 April 2012

I absolutely love this place! There is so much to see, you won't even want to leave the resort. My fiancée and I came to celebrate our anniversary and were extremely impressed. The location is great...down the street from 6 flags, restaurants, the best mall and movie theater in San Antonio. The resort had golf, tennis, hiking, several restaurants, shuttles to and from 6 flags and the mall, and the best pool, jacuzzi, patio I've seen in one place. They also have the best breakfast at Brennan's! Great lounge for late cocktails as well. Our Junior Suite was spectacular and the beds were phenomenal! I have to get one of those beds :). Ruby at the front desk sent chocolate covered strawberries and champagne for our anniversary, she's so sweet, it was a great surprise. And Amanda took excellent care of us as out server on the patio. She is the definition of going above and beyond. She was so kind and friendly, she even helped us when she was no longer our server. The pinky thing I didn't love was the parking, more that was a hike! None the less, there is no where else I would stay when I come to San Antonio.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsCaballero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 23 April 2012
We are delighted that your anniversary weekend exceeded your expectations and hope you will celebrate many more with us. For your next visit, note that we have a shuttle that would be happy to take you to and from the parking lot so you can avoid the walk. Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

3,087 reviews from our community

Traveller rating
    1,809
    684
    318
    172
    104
See reviews for
885
658
46
1,048
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (349)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cedar Park, Texas, United States
1 review
Reviewed 21 April 2012

Prior to arriving, we made reservations for a King sized bed. When we checked in and got to our room, we noticed that we had 2 full size beds instead. We called the front desk and let them know that this was a mistake. They said that they must have overbooked and a manager would call us to help. Michaela, their service supervisor, called and found us another, larger room with a king sized bed. She also comped breakfast for us. Pleased, we waited for the bell boy to help us to our new room.

Once we got there, we were stunned at what she had done for us! We had the Cheever suite, which is a one bedroom suite with a huge living room. We had requested the king sized bed because our son would be staying in the roll away crib, which would have been a tight fit in the other room. Our room had both hill country/golf course views and views of the beautiful pools.

After we went out for the evening, we came back to a hand written card (from Michaela) under the door apologizing for the mistake and the breakfast coupons she had promised.

Not only were we blown away by her kindness and generosity, but she followed through with everything she promised.

The pools were amazing, the staff is very friendly (everyone we passed spoke to us and smiled), the views are stunning. The breakfast at Brennon's Cafe (overlooks the pool), was very good. Not anything super unique, but good all the same. The service there was also VERY good. The manager came by at least 3 times to make sure we were happy and brought us anything we needed. She even offered a coloring book and colors for my son who was getting a little bored.

I would recommend this place to anyone, as in my books, they couldn't be nicer and the accommodations are truly lovely! As a side note, our family did the 1 mile hiking trail that starts and ends at the property and it is very nice. You feel as if you are in the middle of the hill country away from it all.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 23 April 2012
Thank you so much for your kind review. We are happy that you had a great time and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch,Essex
Level 5 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 April 2012

Stayed here for a one night treat whilst visiting friends in Houston. When we first arrived at 3.15pm we were told that only one of our two rooms was ready but that we could all use that and we would be called when the second room became available. We trotted off to the room and found that we were on the first floor and had no view at all. All that could be seen was a grassy slope up to the path to the car park. Not very impressive for $300 a night, particularly when the two bottles of water on the hospitality tray were $1 each.

We got into our swimmers and went off to the pool. Not a bed to be had unfortunately and we had to make do with a table and rather uncomfortable metal chairs. The drinks attendants were very nice and after a couple of drinks and a dip in the very nice pool the chairs didn't seem quite so hard.

We were called to be told that our second room was now ready and we headed back to reception. This was where we struck lucky. Someone had let our second first floor room go so we were offered two new rooms on the 6th floor. Much, much better. Both rooms had lovely views of the surrounding countryside and lo and behold free bottles of water!

We ate dinner in Brannon's Cafe and had a very nice meal. The service was a little slow but our server, Andrew, was so lovely that it really wasn't a problem. We ate in Brannon's again for breakfast, and although the buffet was very nice $105 did seem a little excessive for just 4 people. We also were not told that we could have ordered fresh waffles from our server as part of the buffet, this info came to us as we finished eating and overheard the folk on the next table enquiring exactly what the buffet included. Would have been helpful to have been told this from the outset.

The complementary late check out was very welcome as this allowed us to have a lounge at the pool for a couple of hours before we had to get ready for the off. As we got to the pool at 10.30 we also managed to bag some beds too!

All in all a very nice stay, though I think we may have felt differently had we not been elevated from the dungeon level.

Room Tip: Refuse a room on the first floor. The 6th floor is much better as you will get a view.
See more room tips
  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quizbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 23 April 2012
When you treat yourself to a stay at The Westin La Cantera Hill Country Resort, you should experience revitalizing comfort and delight in all of our amenities. From our championship golf courses to the spa, from Francesca’s at Sunset to our five swimming pools, as well as our array of complimentary resort activities, every feature of the property has been designed to offer the utmost relaxation and satisfaction for our guests. We are sorry to hear that your stay didn’t provide the kind of value you were looking for, and we would appreciate the opportunity to discuss your experience further. Please contact us at (210) 558-6500 and ask for the General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
YANKTON
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 April 2012

Our April 2012 five day stay did not get off to a good start. We arrived at 3 p.m. and were told by a less than friendly room clerk that our room was not ready and that she did not know when it would be ready. We cooled our heels in the lobby for an hour. A curt parking valet demanded the keys to our car while we waited for our room, and he wasn't very nice about it. Meanwhile, we tried to locate three other groups of family members arriving separately. We tried to reach our daughter and her family, who were said to have checked in, but could not get them on the house phone and the less than friendly clerk refused to tell us her room number. Our daughter-in-law and one grandchild arrived in her car but were not allowed to check in because the reservation was made by her husband, who was arriving later with another grandchild. So another wait in the lobby deal. By this time we were all sorry we'd chosen this resort, which seems to be oriented to convention business while individual family guests get short shrift. Once we were all in and settled things did improve. Most of us stayed in the Casitas. Its furnishings were worn but serviceable while the carpeting was badly in need of cleaning. However, at almost $500 a night (including all the various taxes and fees) we were a bit disappointed. The grounds were immaculate, as was the golf course. The bellmen were friendly and the room service was excellent. The food was excellent and the service fairly good at Francesca's Restaurant, but the service in Brannon's Cafe and at poolside was terrible. You cannot expect little kids to wait an hour and fifteen minutes for their food to arrive. This is particularly inexcusable when the the restaurant was never more than one-third full of patrons. Formerly in the food service business myself, I recognize gross understaffing when I see it. Unfortunately I never met Food and Beverage Manager Philippe Wilhelm, about whom other reviewers have kind words; my words to him would have been less than kind. Our last family reunion vacation in Texas was at the Hyatt Lost Pines Resort near Austin. I recommend it over Westin's La Cantera.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DAKOTATRAVELER2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 2 May 2012
We apologize that your stay was not everything you expected. Our goal is to help all of our guests get back to their best selves so that they leave The Westin La Cantera Hill Country Resort feeling recharged and well cared for. We clearly fell short in this situation. We take feedback from our guests very seriously and use it to improve the overall experience. Please know that your comments have been forwarded to team and that we are making every effort to improve the overall guest experience.

A note on safety and security: All Starwood hotels make it a rule to never release the room number of any guest in the hotel and to only allow the guest whose name is on the reservation access to room keys. We also check IDs before giving out replacement keys. We take the safety of our guests extremely seriously, and our security policies are designed to protect that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, Missouri
Level 6 Contributor
222 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 April 2012

Stayed here in April 2012 for the first time, for a convention held in the hotel. My room is great, with two balconys and doors that open for fresh air. The staff has been wonderful, the food great. Ate two meals in the bar with a huge TV screen watching playoff hockey and basketball games. I did not golf but my collegue did, the course must be beautiful and worth this hotel as a destination by itself. They handeld a 500 attendee convention, all the food and demands, very easily and quite professionally. I will return here on my next trip to San Antonio.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BillParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Northwest Side
Eilan Hotel & Spa, Autograph Collection
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#23 of 356 in San Antonio
3,728 reviews
East Side
Mokara Hotel and Spa
Mokara Hotel and Spa
#2 of 356 in San Antonio
1,478 reviews
Show Prices
Show Prices
Show Prices
Far West Side
Hilton San Antonio Hill Country Hotel & Spa
Hotel Contessa
#5 of 356 in San Antonio
3,178 reviews
Omni San Antonio Hotel
#17 of 356 in San Antonio
1,907 reviews
Show Prices
Show Prices
Show Prices

Been to La Cantera Resort & Spa? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price range (per night): ₹ 12,335 - ₹ 34,679
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and HotelQuickly so you can book your La Cantera Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing