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All reviews the river walk el mercado spent nights here room was spacious and clean sliding door nice stay free internet four nights fire pit upon check family vacation checking in sea world lobby riverwalk alamo heb
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Reviewed 5 July 2018

The property looks good on the outside, the lobby was nice, and the front desk guy (Juan) was very friendly and helpful. In fact, all of the housekeeping and maintenance staff were very friendly. Was a short walk to El Mercado, and easy freeway access.

We were upgraded to a suite, and it was plenty large. The room itself was nothing special. I can't think of one outstanding thing that jumped out at me to write about. It did have a microwave and a mini fridge. Would I stay here again? Probably, if the room rate was competitive. Would I look around a little more in advance? For sure.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank CbinBigD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oscar M, Manager at Courtyard San Antonio Downtown/Market Square, responded to this reviewResponded 5 July 2018

Thank you for taking the time to fill out a review for our hotel. We appreciate your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

We booked through the Sea World website for a short stay with two young kids.

We arrived about 4pm and check in was easy with helpful polite staff. We were given a third floor room as we asked for somewhere quiet...it turned out to not be the quietest as it overlooked the pool which was open late. The walls/doors arent sound proof either but this didnt impact on our trip as the kids still slept deeply.

The hotel is modern looking but the rooms are a bit worn carpet wise. We had two king-size beds, great AC system, TV, kettle and microwave along with a fridge. For the price we paid it was better than we hoped for and again we had no complaints. The main things we looked for were cleanliness, comfort and safety and it ticked all boxes.

The hotel offers free car parking directly outside, has Security boxes behind the reception and has a bistro at the reception. However we used the nearby HEB which provided far cheaper (and more kid friendly) cereal tubs and milk.

The Riverwalk is maybe about a mile away and again it was a nice safe walk. That being said the sun was unbelievably hot so a taxi may be more appropriate!

We don't live in the States but will be back in San Antonio sometime and I wouldn't hesitate in booking this hotel again. Its also close to main transport links so access by car was fine!

Room tip: Probably avoid overlooking the pool as the pool is open late.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank CS-Linlithgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

We were quite please with our room, it was quiet and the bed was excellent that offered us a great nights sleep. The hotel offers free parking which is great, but it does not offer a morning USA Today or WSJ like other Courtyards do. They have in-room microwaves and refrigerators that is a plus but our refrigerator failed on us and the replacement also failed -- must be bad karma this trip. Otherwise a nice stay and a great value compared to other hotels in the areas. We will definitely stay here again.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ChickenJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018

I booked this hotel as the reviews were fairly good, the location was good and the price was not too bad. Lobby was nice and check in easy. Room was not spotless, crackers under air con unit, dust on shelves,behind toilet a bit grungy and stains on the bed valance.Corridors were bitty and carpets marked. I have stayed in better and worse. The main problem was when we came to make up the sofa bed for my son (never had to do this before in any other hotel than a courtyard/marriott) we opened out the bed and the mattress cover had a huge urine stain which went straight through the mattress to the other side. We phoned down to ask for a different mattress but the staff member brought another mattress protector. He said he knew of a new mattress but could not get to it as it was in an occupied room. After a little thought he suggested a roll away bed which saved the day. He was apologetic and agreed that nobody would want to sleep on the stained mattress. In fairness he dealt with the problem well. My concern is that the sofa bed still has the same urine stained mattress that will be used for another guest. House keeping needs more time per room or a lesson in cleaning.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank 1JNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Manager at Courtyard San Antonio Downtown/Market Square, responded to this reviewResponded 13 June 2018

Thank you for your feedback 1JNH. We strive to provide the best service and products, however, we have fallen short in meeting those expectations during your stay. We apologize for those inconveniences. Please know that we have shared your feedback with our housekeeping staff to assure we correct these issues in order to prevent them from occurring in the future. If you have any more feedback, questions, or concerns, please feel free in contacting us directly and we will be more than happy to assist. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

The staff were great...very responsive and polite. The hotel is older but maintained/updated. The rooms are clean and comfortable.
The location is great- walking distance to the RiverWalk. I walked downtown daily. Felt safe. There is literally a police officer or two everywhere.
There is dining on location but there is also a HEB Market one block away.

Would definitely recommend staying here.

Room tip: Dining on first floor / front so may be a little noisy
Date of stay: May 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank B89156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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