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All reviews full kitchen waffles two bedroom suite mon wed the river walk two blocks minute walk small kitchen the breakfast area convention center self parking free breakfast sofa bed hotel is great front desk staff valet service other attractions
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Reviewed 5 September 2017

The hotel is clean, comfortable and close to the Riverwalk/Downtown. But the stay is made by the hotel manager, Dusty Smith. He meets you every morning with a smile and a few words of greeting. Mr. Smith also knows both his visitors and his city. He provided us with several great ideas of things to do and helped with our stay every day. With Mr. Smith as the manager, the entire staff exhibit this kindness and care with everyone.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank HoboBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

Beautiful room. Friendly and helpful staff. Just a short walk to the Alamo and River walk.
The beds are super comfortable and loved having the kitchen and sitting area. Much better than a standard hotel. Will stay with this chain again!

Stayed: September 2017, travelled as a couple
Thank beckyf107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

Location was good and within walking distance of Riverwalk. Our room was a studio. I would like to have a door between bath sink & bedroom so as not to wake those still sleeping, but that comes with a large room. Our room was very adequate for the 2 of us. The bed was comfortable. Front desk staff and valet were very friendly and helpful. Breakfast was good and had a variety - love the option to make my own yogurt blend. We did not take part in the evening Social; however, I do like the idea and have taken part in the past when I've stayed at various Residence Inn.

Pool area was a bit small and lacking, but we did not have a need during this trip.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank michelle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded 1 September 2017

Dear Michelle:

Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for taking the time to complete a review. We certainly strive for higher scores and hope that you give us a future opportunity to impress. I am not certain of the dates of your stay but we did recently remove (and subsequently replace) our pool furniture in advance of Hurricane Harvey.

Also, I apologize that the placement of the door in the bathroom was not to your liking. Please accept my apology.

Sincerely,

Dusty Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Great hotel and great location. Front desk staff was extremely nice and helpful. I stayed in the 2 bedroom suite on the 3rd floor. Room was spacious and clean. 1 block from the Alamo & downtown. However for such a large hotel, the pool was really small.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Cici G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017

This hotel was part of a package deal we had with Sea World. We had a 2 bedroom suite. 4 adults and 2 children. Made use of the sofa bed in living room area. 2 bathrooms were great! Our rooms were clean and comfortable. Breakfast was good and tables were kept clean. Nice big area to eat but small where food was located so a little difficult to make waffles etc but no big deal. Loved the coffee especially the flavored syrups! Nice treat!
Valet service was excellent! Our car was usually waiting while we made our way down to lobby. Stayed 3 nights and enjoyed this hotel and staff.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank Lizzysue76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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