We were in San Antonio for a conference right before Labor Day and right after Hurricane Harvey.
After our stay at the JW Marriott resort (best hotel food ever!) we spend Labord Day Weekend at the Residence in Alamo. It runs out that when we were leaving the resort, I didn't notice that my (very expensive) camera fell out of my purse and onto the sofa in the lobby .
They called me, and I told them I'd Uber back to get it the next day.
The general manager's name at the Residence Inn is Dusty Smith, and he is an amazing man whose staff clearly adore his management. I surreptitiously watched him in action, checking on a group at breakfast.
"Is there anything we can do for you? I'm not saying I'll do it, understand. I just want to know about it!" They cracked up!
I was a stressful time, I'm sure, for the hotel. Mr. Smith came over to talk to us and, of course, the conversation turned to Harvey.
He had Harvey refugees (my word, not his!) in 42 rooms. And 16 dogs. That's a lot of carpets to clean ...
The staff found time to hand out balloons to the little ones. A musclebound dad was holding his daughter's. "She makes me do this EVERY time," he said, looking slightly sheepish as he played with the ribbon!
They had treats for the pets at the registration desk.
We told him where we'd been and about the camera. And in the midst of all this upheaval in the hotel, the GM said he lives near the Marriott resort and offered to stop by and pick up my camera. Thus saving me the Uber trip.
Did I mention what an amazing man he is? It's no surprise that the staff is smiling through what must have been a trying time! He truly went above and beyond.
I'm so grateful to the helpful, friendly staff and great management (Dusty Smith) at the hotel. I'd stay there again in a heartbeat.
Oh, and it's close to all the Riverwalk attractions and across the road from the Alamo!, too!
- Official Description (provided by the hotel):
- San Antonio hotel. ... more less
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- Also Known As:
- Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
- Residence Inn Alamo Plaza
- San Antonio Residence Inn