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La Quinta Inn & Suites San Antonio North Stone Oak
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Reviews (384)
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All reviewsbreakfast ladythe breakfast areasouth texasindoor poolgreat place to stayhighly recommend this hotelcomfortable roomwithin walking distancehome away from homedesk clerkeasy accesswould stay againeach morningexcellent stayspring breakfree breakfastwaffles
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Reviewed 22 June 2011

I spent two nights at this motel. After checking out on Sunday around 11:am, I went out to eat and do some shopping with my family. I then realized I had left two new blouses and a samsonite garment bag. I immediately called La Quinta and spoke to the desk clerk who was too busy to check and advised me to call later. I called 15 minutes later and she told me to call back while she checked to see if the items had been turned in. I then decided to drive 20 miles to the motel to go check for myself. A lady at the desk made a key to the still vacant room. The closet had been picked clean. The desk clerk advised me to call the next (Monday) around 8:30am because that was when the housekeeping staff would come. I did and to my surprise I was told that the housekeeper said that she had found nothing in the closet. The general manager was of no help and sided with the housekeeper which I know was the one that took my items. It's horrible to know that you can't trust the cleaning staff at this particular hotel because I have stayed many,many times at Holiday INN and this problem has never happened. I'm out of two blouses with shells and a nice garment bag and the hotel won't take responsibility. My advise is BEWARE of this hotel.

  • Stayed: June 2011, travelled with family
    • Value
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3  Thank rcastro17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2011

We stayed at this hotel during spring break. The staff was pleasant and helpful. The rooms and hotel were clean; however our first room had a stain in the ceiling where there had been a leak at one point.

As in other reviews I did notice a noise problem during the day on the floor with the double queen rooms, not surprising since those rooms were full of families. Our first room was a double queen, and the TVs in the rooms on both sides of us were on at about 5 pm. We had just driven ten hours, so we needed some rest. We asked to be moved because of the noise, and they moved us to the fourth floor to a king with a pull out sleeper. We had no problems from then on with noise.

The double queen room is just shy of cramped. If you want a nice big room think of booking the king with a pull out sleeper instead. That way you will also get a nice big seating area, and a place to eat if you decide to bring breakfast up.

The room was humid when we arrived, but the AC was turned to 74 degrees. We turned the temperature down and it cooled off soon, and was pleasant the rest of the stay.

The breakfast was good. The menu alternates between breakfast burritos and pancakes, and biscuits and gravy. The rest of the menu was the same everyday: yogurt, toast, muffins, eggs, sausage, fruit, and make your own waffles. Go down early if you want to beat the crowd. We went down between 7 and 7:30 each day, and there were plenty of place to sit and no lines. The crowd starts to arrive between 7:40 and 8:15.

The pool is very pleasant in March. It is heated, and there are large windows in the room that were open when were there. We went swimming in the middle of the day, and at night. The pool was not crowded at any point during our visit, so that was very nice.

The hotel is right next to Wal-mart, so if you’ve forgotten anything it is a great location. There are lots of places to eat nearby, and it was only about 20 minutes or so from the Alamo/Riverwalk and SeaWorld. I think this was a better choice than the hotels next to the Riverwalk, only because the traffic near the Riverwalk is horrible on the weekend.

I would stay at this hotel again, but I will be sure to book a king room from the beginning next time.

  • Stayed: March 2011, travelled with family
    • Value
    • Location
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1  Thank TulsaMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2010

Humidity in the rooms made room feel damp, even the bed felt damp. Great breakfast . 15 to 20 minute drive to all. The major attractions

    • Value
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    • Rooms
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1  Thank Fatness101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2009

I travel frequently for business and have stayed at a number of LaQuinta hotels across the country. I have always found them to meet my expectations, however, this hotel fell painfully short of even the most basic expectations. The room was not clean, there were stains on the pillow cases, the room was in disrepair with broken drawers in the dresser that wouldn't even close, the bathroom had the loudest, most annoying exhaust fan that comes on automatically when you turn on the light switch, the carpet was dirty, the furniture was well worn and the walls are paper thin. Worst of all, I barely had enough hot water to take a 10 minute shower. The lobby & other common areas are perfectly fine but the rooms leave much to be desired. Would never recommend staying at this hotel.

Stayed: December 2009, travelled on business
1  Thank Traveler63017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2009

The stay was decent. It was the additional billing that I have a serious problem with. After many, many conversations with the owner of the hotel, my two night stay has cost me five. After paying the bill on the 14th, I was charged again for an additional three days. I tried to have the problem corrected, however, the owner is very rude and verbally abussive.

Beware of this hotel! I've now been forced to cancel my credit card, put a fraud alert on my bank account, and am reporting them to the better business bureau. This place is a fraud!!! Save yourself the extra time, just stay somewhere else.

2  Thank Gordon7409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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