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“Wear down, historical but cold”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wear down, historical but cold”
Reviewed 7 April 2012 via mobile

new to the area looking around for a place for family to stay when they visit. Tried some food and drinks in the tavern. . The staff was ok ceni in the tavern was good, attentive, good server. When asked to see a room at the front desk, the elevator was very small and padded walls? Was brought to a suite to see the Emmerton suite where the bathroom was newly renovated very small and in the shower a window and covering was a shower curtain? No and the toilet was like a public toliet. The rest of the was wear down.

Stayed April 2012
Helpful?
1 Thank pearl1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 13 April 2012
Dear pearl1616:

Thank you for taking the time to write this review regarding your visit to the Tavern. While I am very pleased that you received excellent service from Ceni, we are sincerely sorry that you did not otherwise enjoy your time with us.

We obviously have a very successful hotel operation here, including an excellent reputation for the quality of our property overall. It seems that you were not impressed, and we would like to know what we can do to improve. If you would contact me directly, I would like to make amends to you if we have not done so already. You can call me at 978-744-4080.

Thank you,

Juli Lederhaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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m
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2012

My husband and I stayed here recently with our dog. We had reservations for one night and decided to extend it to two nights as we were so pleased with the Hotel. Our room was large, clean and the bed very comfy. The staff was very pleasant and helpful. We enjoyed room service and our meal in the Tavern. Alison and Angie were very friendly and helpful and made our stay even more enjoyable. Will definetly return! Thank you all!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 7 April 2012
Dear a d:

What a lovely review! You really were able to succinctly articulate all of the wonderful things about a stay at the Hawthorne Hotel

Thank you so much for recognizing Allison and Angie. They will receive something special because you did so. We are very proud of every member of our Hawthorne Hotel team, and appreciate it when our guests notice them as well.

Thank you for extending your stay. Certainly it is the mark of excellence in a hotel stay when guests choose to extend their time with us, or to come back again and again. Speaking of which, we look forward to welcoming you back again soon. Your title for this review certainly says it all!!

Warm regards,

Juli Lederhaus
General Manager
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Villa Park, Illinois, United States
1 review
Reviewed 3 April 2012

We stayed for a week at the historic Hawthorne Hotel in Salem and it was wonderful. The suite was spacious, clean and beautifully decorated. The beds were comfortable. The staff was super friendly and very attentive. Salem is a great place to spend a week when touring the Boston area. There's lots to do there and much of it is when walking distance. I would especially recommend the Peabody Essex Museum. It was also a good location for getting to other parts of Boston via the expressway or the T. I would gladly recommend this hotel to others traveling to Boston.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonnie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 7 April 2012
Dear Bonnie Z:

We certainly appreciate any customer who stays an entire week with us. Thank you so much for all your patronage.

You clearly understand why staying at the Hawthorne Hotel is such a good idea. The Peabody Essex Museum is one of the best museums in the world, and it is only one block from the Hawthorne Hotel.

Boston is so easy to get to on the T (the commuter rail), and Salem is much less expensive a place to stay when compared to Boston. Our free parking, free wi-fi, complimentary morning coffee and tea service, complimentary use of fitness facilities both here and at the YMCA, and excellent guest room value all contribute to an excellent stay for our guests.

Most of all we value your comments about our staff members. We know that the kindness and professionalism of hotel team members can really make a big difference to our guests.

Thank you so much for taking the time to write this excellent review.

Warm regards,

Juli Lederhaus
General Manager
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Houston, Texas, United States
2 reviews
Reviewed 31 March 2012

By far the best hotel I have ever stayed in. It has great value awesome room service and a nice staff. The staff are always smiling and are helping you with your bags. It was totally worth the cost.

Room Tip: Rooms on the south side are quiter
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 2 April 2012
Dear Aaron C:

While your review is brief, it is certainly very helpful to other travelers. We do provide terrific value, and excellence in service at every turn, and at the end of the day, isn’t that what everyone desires from an excellent hotel stay?

Thank you so much for writing this nice review. We especially appreciate your headline. We will be certain to share it with the entire staff.

We look forward to welcoming you back again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southbury, Connecticut
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 30 March 2012

Many thanks to the staff at the Hawthorne Hotel for making my stay a great experience. They are very friendly and helpful. The decorations are very victorian and have anything you may need. The rooms are being done over and the outcome is lovely. It is very quiet which allows a peaceful sleep. I have stayed here many times and find it to be enjoyable. Stay here. You will be glad you did. It is close to everything right in the heart of Salem and close to the waterfront - very beautiful!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, 2 April 2012
Dear Trish199:

It is now our turn to thank you, both for your patronage, and for this very kind review of the hotel and our team members’ service. We are working very hard each and every day to bring our guests a perfect experience each time they stay with us. Thank you so much for recognizing what we do!

Thank you again,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorne Hotel

Property: Hawthorne Hotel
Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Region: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price range (per night): ₹ 9,895 - ₹ 18,761
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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