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Radisson Suites Tucson
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Savings alert! 21% below average rates

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Savings alert! 36% below average rates

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US$ 122
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Reviews (1,276)
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All reviewsthe sleep number bedliving roomtwo sinksfridge and microwavebreakfast buffetlarge poolhot tubpool areaan updatean older hotelhotel restaurantbit datedflat screen tvmountain viewhappy hourspeedwayreunion
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1,049 - 1,054 of 1,276 reviews
Reviewed 16 April 2012

yes this hotel is fairly expensive & you dont get ant free breakfast, but we had a great stay there, yes the rooms are not brand new but were clean & tidy, pool are was real nice.
We booked for 2 nights & ended staying for 5 !
only bad point was all the beers/soda's fromthe bar were flat, no fiz @ all, but the bar staff replaced them for free no problem.

Room Tip: get a higher room, facing the sunset, nice to sit in this on the balcony
  • Stayed: April 2012, travelled with family
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Thank andyrob1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rstucson, Director of Sales at Radisson Suites Tucson, responded to this reviewResponded 27 April 2012

Thank you for your great review and for spending 5 days with us. I have already shared your comments with our team and wanted to advise that we have repaired the sitution with the beer/soda gun in Breeze Patio Bar and Grill. We look forward to having you with us again in the future!

Bruce Richardson
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

My family stayed at this hotel 31 Mar 12 for one night. One person working counter during peak check in time. I received room assignment on 5th floor, and as soon as I walked in, I noticed how small this room was and how old the couch/pullout was. The bathroom sink area had cigarette burns on the counters and the tubs had rust around the drain, and was generally somewhat older than what was represented online. I went downstairs and asked to check out a few more rooms, and decided to move next door. Sleep number bed was working and the pullout was in better condition, but the carpets were filthy. After walking around with barefeet or with socks on, expect black filth left behind. Went to the Sunday morning buffet downstairs at 14.00 a person, and the assortment was fine. The elevators are extremely slow .. so be patient. In the morning, I spoke to a manager named Brandin Jones and he apologized for our experience at the hotel . After giving him specific details, he seemed somewhat embarrased. I would think twice about staying here again. Radisson has let us down twice. We won't be back again.

Room Tip: First floor so you don't have to wait on the elevators.
  • Stayed: March 2012, travelled with family
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Thank texaschick87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rstucson, Director of Sales at Radisson Suites Tucson, responded to this reviewResponded 27 April 2012

Thank you for taking the time to review your recent stay at our hotel. Your comments have been reviewed with the leadership team at the hotel and we are taking all necessary actions to correct the service shortfalls that you experienced. On behalf of our entire team, I am hopeful that should you have hotel needs in Tucson in the future, that we will have an opportunity to provide your with an improved experience.

Please feel free to contact me should you wish to discuss.

Bruce Richardson
Director of Sales & Marketing
520-239-1109

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Reviewed 4 April 2012

We've stayed here several times before and it used to be nice, but this place is going downhill. My young daughter screamed when she found a pubic hair on a towel when she entered the bathroom. There was a fair amount of blood on one of the bed covers. Another daughter tripped because the carpet was coming up between the entry way and the coffee bar. This hotel is in Tucson, Arizona in cool March weather, yet the room's air conditioner could barely keep things at 80 degrees. Makes me wonder how bad it will be come August. Upon making Internet reservations, it clearly gave the impression the breakfast buffet was free for all guest. Quite deceiving once discovered at check-in it's a coupon for only one guest. Shady tactics will lose my business ever time.

  • Stayed: March 2012, travelled with family
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Thank G-ManXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rstucson, Director of Sales at Radisson Suites Tucson, responded to this reviewResponded 27 April 2012

Thank you for this valuable feedback. Please accept my apologies on behalf of our entire team for the issues experienced on your last visit to our hotel. All guests comments are the best means for us to improve our services and I can assure you that our leadership team is utilizing your message to improve our processes.

Please feel free to contact should you like to discuss further.

Bruce Richardson
Director of Sales & Marketing
520-239-1109

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2012

We were so happy to have found a room here after dealing with another hotel that tried to put us in absolute filthy rooms. The environment, the class and style made our somewhat frustrating trip due to car problems, melt away into a secure feeling of comfort and convenience. This will be my first choice on any future trips to Tucson.

  • Stayed: March 2012
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Thank rrclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rstucson, Director of Sales at Radisson Suites Tucson, responded to this reviewResponded 25 April 2012

Thank you very much for the compliments and for staying with us. We look forward to seeing you again on your next visit to our city!

Bruce Richardson
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2012

I'll start on a few positive notes. The Radisson Suites is in a good location. Near Trader Joes and several restaurants. The room set-up is great for privacy - the grown ups have their own room with a locking door to the living room that has a pull out couch and a locking door to the bathrooms. And there's a sink space with an additional bathroom that contains a second sink, tub and stand-up shower. And the lobby is nice and welcoming. My guys enjoyed the pool.

On to the not so positive. I had read reviews prior to my stay, so I was a little nervous about staying here. Unfortunately, those reviews played out. There was hair on the bathroom floor and make-up stains on the hand towel from a previous customer. Eww. But the worst part was that the room never cooled down. We turned the air all the way down, and it made noise like it was trying to cool down, but never did. The bed was not comfy, and was worsened by the hot room. Terrible night of tossing and turning.

I was there for business, but took my husband and son so they could enjoy the city while I was in training. I got the business rate, which was nice. But it only included breakfast for 1 person. Come on, it wouldn't hurt to throw in breakfast for the whole party. ESPECIALLY after knowing of the dirty hand towel and broken air conditioner.

Cleanliness and comfort is important to me, so I felt as if I had to give this just 2 stars. Managers - please take all these reviews to heart. Sadly, you won't get another chance with us. We'll stay elsewhere. Disappointing. I really like the Carlson brand hotels. :(

Room Tip: We were on the mountain side. Nice views and nice balcony. But the 4th foor room with a broken air conditioner was awful.
  • Stayed: April 2012, travelled on business
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Thank TravelingIsFun01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rstucson, Director of Sales at Radisson Suites Tucson, responded to this reviewResponded 25 April 2012

Thank you for your comments regarding your recient visit to our hotel. I am very sorry that your stay was not up to standards and can assure you that our entire leadership team takes guest satisfaction very seriously. Your comments have already been utilized in the process of redefining how we maintain our guestrooms and they will continue to be used as a training tool. I am hopeful that you will reconsider our hotel on any future visits to Tucson and please do not hesitate to contact me if I can assist in any way.

Bruce Richardson
Director of Sales & Marketing
520-239-1109

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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