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All reviewsfront deskceiling fanseparate bedroombreakfast areaking suitegreat place to staycomfortable stayeasy accessliving areaoro valleycomplimentary breakfastbeds were comfortableevery morningvery nice hotelconvenient locationhome away from homenice room
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Reviewed 12 June 2018

Great service, yummy beds/pillows and great breakfast that tops any I've stayed at any hotel for this price. Good location without a car as there's lot of places to eat, and walking distance to shops or a quick Uber ride.

  • Stayed: June 2018, travelled solo
    • Value
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Review collected in partnership with Hampton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2018

Overall, we had a nice stay at the Hampton on Oracle in Tucson. My only complaint would be about the mattresses. We had two queens and both of them were pretty worn out on the nightstand side edge. We had to prop ourselves up with pillows to keep from rolling off. We finally split up and took the wall side of each bed where the mattress was a little firmer to get some sleep.
My other complaint is a pet peeve with hotels in general and that would be the sound of the room doors slamming when people enter or leave. One time it turned out to be housekeeping cleaning rooms. I wish hotels guests could be a little more considerate and learn to close their doors quietly instead of letting them slam, especially if you are coming in late at night or leaving early in the morning. Better yet, if the hotels could figure out how to line the doorway with something that would absorb the sound of metal on metal.
But, all in all, this Hampton is a good place to stay if you are lucky enough to get a newer bed. The area felt very safe, there was plenty of good shopping close by, gas, supermarket, drugstore, bank, natural foods, etc. The breakfast was good, plenty to chose from and the room coffee was really good, the best we have ever had at a hotel! The staff was really helpful and friendly. I would stay there again.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hampton
Thank wrigh2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 11 June 2018

Hi wrigh2n-

Thank you so much for staying at our property while you were in Tucson. I am pleased to hear you enjoyed the complimentary breakfast the hotel offers and the location. I am sorry to hear the bed wasn't comfortable for you. We hope to have a renovation in the next year or so which would mean new beds! We loved having you and hope to see you again soon!

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Reviewed 31 May 2018 via mobile

Beware of this property as they do not honor there guests. Checked in as an elite member with a room offered andbupon arrival the hotel changed the room type to accommodate them. The room reserved was not what they gave us. Response was that there is no guarantee upon arrival and they will check you out and provide a room at a sister property that is filthy and rundown. Great service!

Stay away from this hotel if possible as there are other options within the area.

Stayed: May 2018, travelled on business
1  Thank johndenio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 31 May 2018

Hi Mr. johndenio-

I am disappointed to hear that you did not feel like we honored you while you stayed at our property. We did our best to accommodate your request of being on a high floor away from the elevator. We were able to put you on the 3rd floor, our highest floor, at the end of the hall with a nice view of the mountains. I apologize if this was not the exact room that you had chosen when you did the echeck-in. We appreciate your loyalty to Hilton and thank you for being a Diamond member. I apologize that we fell flat on meeting your expectations. I hope you have a nice rest of your day.

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Reviewed 30 May 2018

The staff was very helpful. We had fun at the pool. The room were clean , but we needed to get towels from the front desk a few times. The breakfast was great except on Sunday which is your busiest day was Lowsey. This location is located to multiple restaurants and activities. Over all I would stay here again.

  • Stayed: May 2018, travelled with family
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Review collected in partnership with Hampton
Thank jsantacruz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 30 May 2018

Hi jsantacruz2018-

Thank you so much for your feedback in regards to your recent stay with us! I am pleased to hear that you enjoyed your room and amenities that the hotel offers. We loved having you and hope to see you again the next time your travels bring you back to the old pueblo.

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Reviewed 25 May 2018

Excellent place to stay! Rooms, breakfast, pool, and everything else was great! Made our stay worthwhile! All staff members were so friendly and helpful! Will stay again! The place offers so much and the price was right! Thank you

  • Stayed: May 2018, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Johnbusse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 25 May 2018

Hi Johnbusse1-

Thank you for the awesome feedback! We are thrilled you enjoyed the free hot breakfast, amazing pool and friendly staff. We loved having you and look forward to serving you in the future! Have a great weekend!

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