I've been working in Tucson from out of town and staying at this hotel for the past 6 weeks. The first night I was there I gave them my personal debit card to hold the room as it was after hours (big mistake). The next morning my boss called hotel and gave my company credit card info for payment. A few days later they made a charge to my personal credit card. As I know mistakes happen, I was not angry and I brought it to the attention of the hotel manager and he apologized and credited the amount back, although it took 5 days to get the money back in my account. He also assured me that he would take my personal debit card out of their system so that this would not happen again. A week later, they charged my personal credit card again. Again, took 5 days to get my money back and manager said he would remove my personal card into. Several weeks went by with no problems. Again last night, my personal debit card was charged, but this time for almost $700 dollars. Now I am irate. Best part is, since this time they stole my money on a Friday night, I have to wait until Monday morning to talk to anyone who is "authorized" to credit the amount back. I tried to call Holiday Inn Corporate for assistance and was told that since this is an independently owned location, there is nothing they can do. For the icing on the cake, the last time I spoke with the manager on the phone about this, he started laughing as he was telling me there was nothing he could do and nobody else he could talk to. I guess he thinks it's funny to anger someone who has given them their business for over a month and who works for a company who regularly patronizes this hotel for employees working in the Tucson area. I guess the only way to prevent this from happening again is to switch hotels, which will happen on Monday. I'll make sure my employer knows to never use this hotel again, not like there are not dozens of other choices in the area. This hotel is decent otherwise, but unfortunately being fairly clean and having nice rooms does not make up for them stealing my money. Please do yourself a favor and choose a different hotel.
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn Express & Suites. With the friendliest staff around, come and let us make your stay! Our new Tucson hotel is ideally situated 12 MI from the Tucson International Airport. Minutes away from downtown Tucson and the University of Arizona campus.Families will appreciate our Tucson hotel's close proximity to local attractions, like the Reid Park Zoo, the Arizona-Sonora Desert Museum, Old Tucson Studios and 4th Avenue shopping. Guests of our Tucson hotel can spend a day strolling through beautiful downtown Tucson or take a short, scenic drive to the Saguaro National Park, home to Saguaro cacti.With convenient access to companies such as IBM, Raytheon and the Arizona National Guard, our Tucson hotel's choice location is near the Tucson Convention Center and ideal for business travelers who plan to attend meetings in the area. Our on-site business center offers printing, copying, and faxing services for your convenience, as well. During your stay at one of the very best Tucson, Arizona hotels, be sure to relax in the heated, outdoor pool and whirlpool, guest barbecue grill, utilize the well-equipped fitness center and surf the web on our free, high-speed, wireless internet access. In the mornings, you can also enjoy our complimentary, hot breakfast featuring 100% Arabic Smart Roast coffee and our signature cinnamon rolls. Check out our great Tucson hotel's deals. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Tucson