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“Canyon Ranch Fails To Live Up To Expectations” 3 of 5 bubbles
Review of Canyon Ranch in Tucson

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Canyon Ranch in Tucson
Ranked #2 of 128 Hotels in Tucson
Certificate of Excellence
Sausalito, California
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“Canyon Ranch Fails To Live Up To Expectations”
3 of 5 bubbles Reviewed 21 January 2012

Canyon Ranch is losing its long held top position as a spa which has value, service and excellent ambiance. I have been a repeat guest at the ranch for twenty years or more and have found it to be an excellent place to relax and refresh oneself while enjoying healthy food and interesting classes. My last experience there, however, was very disappointing, and in reflecting upon my last few stays there I realize I have been disappointed in the quality of classes, food, and attitude of the personnel at the ranch.
I think there are a lot of repeat guests like me who return to the ranch year after year without really noticing the shabby nature of the rooms, the disorganization of the front desk staff, nor the lack of interesting classes.
There have been definite cutbacks at the ranch and unfortunately this has happened without much consideration for the guests. My friend and I found the food to be unpalatable at many meals, and we both were extremely uncomfortable during our massages. My friend said he had never experienced a worse massage in his life. My massage felt as if someone were stroking my body without any knowledge of what to do.
During our check in process the staff claimed they had no record of my ten minute conversation requesting adjoining rooms and I had to ask for the manager to have this corrected. (BTW the ranch was only 50% full) At checkout they stated that my deposit taken almost a year prior to this stay could not be found which caused me a lot of stress. They later stated it was there and had been misfiled.
At no point did a staff member apologize for the inconvenience caused to us or attempt to represent Canyon Ranch in following through.
At our final check out a manager came and spoke with us and was extremely courteous and professional, handling the issue with grace and respect for us. We both spoke later of how nice it would have been if everyone we encountered had been as professional.
The problem with Canyon Ranch in my humble opinion is they have no incentive for returning guests like a reduced room rate or providing a guest with a room in a location they preferred. Even a complimentary spa service would be nice. Airlines build loyalty by doing this very successfully. It would be good to give incentives to the staff to behave with more personal responsibility when dealing with the guests. I noticed many of the long term staff had left and a few of the really wonderful doctors in the medical department had moved on. In general the staff we encountered was disinterested in our wellbeing and rude or unresponsive in their communication with us.
In observing the other guests, we saw a population comprised mainly of women who were in their fifties or older. My prediction is that Canyon Ranch will slowly wane in popularity as it already has. Without being able to attract a younger clientele, the older clients will return to find fewer and fewer services, classes and rooms that are not acceptable. Miraval will continue to be the first choice of spa goers as it provides all the things that the Ranch does not. We visited there for dinner and a tour and sadly agreed that our next spa trip would be to Miraval as the rates are far lower and the service, accommodations and staff far nicer.

Room Tip: Ask for a room near the spa.
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  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank lucindaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mdoneff, General Manager at Canyon Ranch in Tucson, responded to this review, 31 January 2012
We are sorry to hear your most recent stay was not as positive as your previous stays; and that you felt your concerns were not addressed before you left, as our management team felt they were. If you’d like to further discuss your stay, I welcome the opportunity to speak with you directly. We always strive to offer our guests the highest level of service and satisfaction, whether it be at Canyon Ranch Tucson or another destination.
Healthy Regards,
Kyle Treat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

The people and energy of Canyon Ranch were the most spectacular things about my four day stay. Employees go out of their way to be courteous and helpful, and what the restaurant staff may not have in experience or food knowledge, I believe they make up for in attentiveness.

My room was very clean with a nice flat screen television, DVD player and iPod dock. The bed was really comfortable. During the night the noisy heater would come on every few minutes and wake me. Finally I just bundled up at night and turned the heater off. The bathtub stopper didn't release allowing the water to drain. And there were mildly annoying inset florescent lights in the ceiling but they were on a dimmer which allowed me to minimize the harsh lighting. The small private safe was a nice touch. Of course they had wireless Internet available in the rooms.

The gym is well equipped, and there are all sorts of classes you can take that are included in the quoted price such as stretching, yoga, meditation and spin. Basic hikes and bike rides are included too. You can pay extra to have private lessons in golf, tennis, biking, etc. The spa is great. They have lots of body treatment/massage options. I had a Nature Ritual. It was a bit pricey but it was glorious. The saunas and pools are included in the package price. They also have a entire metaphysical menu of services like astrology and clairvoyant readings.

They offer a nice, complimentary do-it-yourself laundry room stocked with all the detergents, dryer sheets, etc that you will need. Great for those sticky workout clothes at the end of the day.

Canyon Ranch food focuses on low fat, healthy fare as you can imagine. It is fresh but usually lacks much flavor. Thankfully there is salsa and other spice condiments that you can request on the side. The portions are small, and at first it looks rather odd on the large dinner plates but I noticed after I returned home that I didn't feel like filling my plate as much as I used to. That's a good thing.

My biggest surprise/criticism came when my girlfriends and I ordered room service one night so we could watch the Golden Globe awards on television. The adorable waiter arrived at my door with his arms laden with covered plates galore. Where's the table on wheels for us to eat on, I asked? We don't have anything like that, he answered. I was shocked. Canyon Ranch consistently ranks very high in resort listings but this is a glaring omission they need to correct. We finally pieced together foot stools from the other rooms to create a very funky table arrangement.

The intention in creating Canyon Ranch according to the plaque at The Gathering fountain was to bring healthy living in physical and spiritual form together. They have certainly accomplished this. The sculpture throughout the grounds are thoughtful, and I found the handmade Native American simple arts and crafts that were carefully laid on tree branches and by the streams especially endearing.

Canyon Ranch is an expensive place to relax but I enjoyed it for the most part.

Room Tip: Suites are available for families.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank victoriasintention
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mdoneff, General Manager at Canyon Ranch in Tucson, responded to this review, 28 January 2012
Thank you for sharing the highlights of your spa vacation experience here at Canyon Ranch Tucson. We are proud of our fine staff, activities and amenities, especially our extensive daily programming. I look forward to sharing your compliments with our team and will also review with our operations team your concern over comfort details in your room to assure we have a relaxing and efficient environment in all our rooms.

Our renowned chefs work with top nutritionists to create abundant, satisfying food for our guests. Since all meals and always available healthy snacks are included in a Canyon Ranch stay, you’ll find nutritional information instead of prices on our menus, and you can savor as many healthy proportioned menu items as you’d like.

Congratulations on when arriving home you experienced some of the healthy habits of a Canyon Ranch dining experience. We at Canyon Ranch thank you again for your review and hope you and your girlfriends will return again very soon.

Kyle Treat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killeen, Texas
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

Canyon Ranch refuses to live on its reputation. Cenyon Ranch continues to provide excellent food and service with a total emphasis on heathy life styles.

Helpful?
Thank oicrnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 4 January 2012

The rooms weren't my favorite but then again you are never in your room except to pass out after a fun filled day of activities. My last day I hiked on the trail around the resort and it was a perfect ending to a perfect week.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jsw1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mdoneff, General Manager at Canyon Ranch in Tucson, responded to this review, 9 January 2012
Thank you for choosing to spend your health and wellness vacation with us. We thank you for your review and wish you a happy and healthy New Year.
Kyle Treat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Missouri
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

Life changing for many. Diet, exercise and relaxation. Even a day (ending with a massage) is worth the $$$.

Helpful?
Thank H T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Canyon Ranch in Tucson

Property: Canyon Ranch in Tucson
Address: 8600 East Rockcliff Road, Tucson, AZ 85750
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Tucson
#1 Luxury Hotel in Tucson
#1 Spa Hotel in Tucson
#1 Family Hotel in Tucson
Price range (per night): ₹ 45,366 - ₹ 2,47,664
Hotel Class:5 star — Canyon Ranch in Tucson 5*
Number of rooms: 180
Official Description (provided by the hotel):
Canyon Ranch is more than a place – it's a state of mind and a way of life. For more than 30 years, Canyon Ranch has been empowering people to live healthier, longer, more joyful lives through fitness, nutrition, stress-management and integrative wellness. Discover the Arizona luxury spa resort vacation that can transform your life. At renowned Canyon Ranch health resort in Tucson, revitalize your spirit, expand your boundaries and explore new ways to lead a healthier, more energized life with the help of warm, personalized attention from caring staff and leading integrative health experts. With practically boundless choices awaiting you, your healthy vacation will be as individual as you are. At our all-inclusive luxury resort, you can hike or bike desert canyons or atop pine-covered mountains, play tennis, refine your golf game, work out in sparkling gyms, enjoy healthy gourmet cuisine and unwind completely with the most lavish luxury spa treatments in Arizona – or anywhere else. At our world-famous Health & Healing Center, consult unhurried holistic medicine experts who treat you as a whole person. You can also choose from in-depth Health Packages – including our comprehensive Executive Health Programs – and experience an integrative, science-based approach to health through good nutrition, healthy weight maintenance, stress management and staying fit. Everything at Canyon Ranch in Tucson is about enhancing your enjoyment of life. ... more   less 
Also Known As:
Canyon Ranch Hotel Tucson
Canyon Hotel Tucson
Canyon Resort Tucson
Canyon Ranch Tucson

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