We never got the chance to experience the rooms because the very rude staff prevented us from wanting to ever step foot on their property. We had a room reserved but the day of, we discovered that the area was under a flash flood warning for the entire duration of our stay (the weather reports claiming the river would be 5 feet above flood level). Remember that the cabins are right on the river side. Not only that, but there was also a weather warning for severe thunderstorms with hail, damaging winds and a tornado watch. Not wanting to risk our safety just to be stuck in a cabin for 2 days straight, we tried to get a rain check. The woman on the phone was very rude and unhelpful. She told us we'd just have to make the best of it because they have a 30 day cancellation policy. We said we were willing to take a refund or reschedule for whatever date they might have available. She told us they don't offer refunds unless it's 30 days prior, and told us the next available date was in October (4 months away). We said we were willing to take the October date if a refund wasn't possible. I assume she was bluffing with the October date because she put us on hold for "the owner" but came back on herself and said they would just give us the refund because there was nothing they could do to accommodate us. We were even willing to pay extra if we could extend our reservation out so far, but instead we had absolutely zero customer service or help. I will never stay here or recommend it to anyone else. There are plenty of other facilities and hotels that can make you feel welcome. Trying to make this work out was like pulling teeth
- Official Description (provided by the hotel):
- Beautiful riverfront and mountain setting with great views. Go fishing right out your front door. Park-like setting; lots of lawn area to play football or badminton. Abundant wildlife BBQ/Picnic Area/Playground and an outdoor hot tub at the office. Luxury cabins with full kitchens and everything you need. Rooms on the river with two queen beds bathtub and shower. A fire pit at night for roasting marshmallows. One mile from town and three miles to the park. We are also pet friendly. Free WIFI and guest laundry. ... more less
- Reservation Options:
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- Also Known As:
- Riverview Pines Hotel Estes Park