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“Better than it used to be...”

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Hotel Albuquerque at Old Town
Ranked #10 of 144 Hotels in Albuquerque
Certificate of Excellence
Grand Junction, Colorado
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Better than it used to be...”
Reviewed 23 April 2012

This hotel has definitely improved since the last time I stayed--especially in the common and conference areas--but the rooms are still pretty much the same. Ours was very small (the "sitting area" consisted of one chair by a small table that wasn't usable as such because the coffee maker was on it), there was a place for a mini-fridge but no mini-fridge, and the television was a smallish old-school tube model. The bathroom was tiny (the largest surface for toiletry items was the top of the toilet) and the shower-head so caked in lime that the jets went in 15 different directions and flooded the floor of the room. There's also a very popular nightclub on the property, and when we returned home from dinner at 10:30 on Friday, there was no parking anywhere in the lot, so we had to park in an unlit dirt lot down the street.

The best thing about this hotel is the location. There are few hotels (other than old/run down motels) in Old Town in Albuquerque, and it's nice to be within walking distance of so much. But there's a fairly new Best Western almost across the street with more modern rooms.

Room Tip: The rooms on one side of the hotels have balconies and overlook Old Town. The rooms on the other sid...
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Stayed April 2012, travelled on business
Helpful?
1 Thank klh_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, 29 April 2012
Thank you for your review and recognizing the improvements that we have made. A few of our rooms vary slightly in the floor plan, so you'll find the layout a little different. Our junior suites might have been a better selection for you. I apologize that one was not offered to you. I think you would have found these rooms to be much more accommodating to your needs. I will follow up with the shower head as this is part of our preventative maintenance so it should have been operating correctly. Thank you for bringing this to our attention, we will address it immediately and we hope to see you again soon.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (497)
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El Paso
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2012

Not a lot to look at from the outside, but nice lobby and friendly staff. Resturant has good food for the price, great waiters. how ever room 901 had a great veiw from the balcony, but tv's are not flat screen and using the coffee maker is quite a problem plugging in to a power strip. The beds were very uncomfortable, it was the first time in my life when I got out of bed with a sever back ache. My wife also said she did not sleep well in the other bed.

Room Tip: Check out room first and bed.
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank LarryBElPaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, 25 April 2012
Thank you for your review. We appreciate you sharing your concerns with us and apologize for the discomfort of our beds. Our Quality Assurance Inspector will examine the situation and see what can be done so that no other guests suffer a sleepless night. I'm sorry you had to experience this. We hope this does not discourage you from coming back for another visit. Our beds are often recognized in most reviews as being very comfortable. Our staff will ensure you have a restful night on you next visit..
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Phoenixville, Pennsylvania
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 April 2012

My wife and I stayed here for a wedding and it was a great experience. The rooms were nice, comfortable and clean. The grounds and the common areas were excellent, great setting for a wedding and we had a great time. Old Town shopping area was within walking distance and is very nice to visit.
Overall this is a great place to stay in Albuquerque.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Koedrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorba Linda, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2012

In 2006, we (both of us are university professors) attended a history conference sited at the Hotel Albuquerque at Old Town, as part of a commemoration of Albuquerque's 300th year as a city. Last weekend, in April 2006, we took part in another history conference sponsored by the same association and once again held at the Hotel Albuquerque at Old Town. On both occasions the history conference was a first-rate event. However, what a difference six years meant to the appearance, facilities, services, and staff of the hotel. Based on our 2006 stay, we dreaded returning to the Hotel Albuquerque at Old Town in 2012. So we were pleasantly surprised, to say the least, to find that the hotel, under the new management of Heritage Hotels & Resorts, Inc., had refurbished and/or upgraded every aspect of the hotel. It now looked and felt like an upscale and cosmopolitan hostelry. Its staff was in every way professional and congenial. The meeting rooms and those areas comprising the hotel's public core were uniformly sparkling clean and tastefully furnished. Our very affordable minisuite room on the hotel's tenth floor offered not only a striking panoramic view of the Albuquerque area, but also featured an accommodating layout and design, a remarkably comfortable king-size bed, and ample and diverse "living" spaces. It was an ideal room in which to read, work, relax, and dine (indeed, the two room-service meals we ordered were delivered promptly and greatly pleased both the palate and the pocketbook). We certainly look forward to a return visit to the Hotel Albuquerque at Old Town.

Drs. Art and Debbie Hansen
Yorba Linda, California

Room Tip: Higher rooms afford a wonderful view of Albuquerque, including the Old Town and the modern downtown...
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  • Stayed April 2012, travelled as a couple
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    • Location
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Helpful?
4 Thank Art H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, 19 April 2012
Our management team truly supports New Mexico culture, so when it came to refurbishing the Hotel Albuquerque, the design team sought to create the most serene place that would embrace the Native American and Hispanic history and tradition. We are so glad you returned to see a better hotel. We will continue to make improvements and appreciate feedback from our guests.
Thank you for staying with us, we look forward to your next visit.
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Crestone, Co
1 review
Reviewed 16 April 2012

I found the staff at Hotel Albuquerque to be the most accomodating and friendly of any hotel I've ever patronized. They went beyond my request for service, always with a friendly smile. The room was good value. A. KOhn

Room Tip: Ask for a room facing the mountains.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ammi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, 19 April 2012
We appreciate you taking the time to complete a review and comment about or staff. Customer service is very important to us and we are happy to do all we can to accommodate every one of our guest needs. Thanks for staying with us.
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Additional Information about Hotel Albuquerque at Old Town

Property: Hotel Albuquerque at Old Town
Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104-2007 (Formerly Sheraton Old Town Hotel)
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#7 Business Hotel in Albuquerque
#7 Family Hotel in Albuquerque
#14 Romantic Hotel in Albuquerque
Price range (per night): ₹ 9,110 - ₹ 15,895
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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