We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel Albuquerque at Old Town
Nearby Hotels
US$ 113
US$ 106
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Comfort Inn Albuquerque Airport(Albuquerque)(Great Value!)
US$ 87
US$ 73
ComfortInn
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$ 116
US$ 109
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$ 153
US$ 144
Booking.com
View Deal
  • Free Parking
  • Pool
US$ 112
US$ 106
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$ 107
US$ 98
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Hyatt Regency Albuquerque(Albuquerque)
US$ 135
US$ 128
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$ 112
US$ 106
Booking.com
View Deal
  • Free Wifi
  • Pool
US$ 73
US$ 68
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$ 111
TripAdvisor
View Deal
  • Free Wifi
  • Free Parking
Reviews (1,936)
Filter reviews
1,936 results
Traveller rating
1,040
575
188
75
58
Traveller type
Time of year
LanguageAll languages
More languages
1,040
575
188
75
58
Show reviews that mention
All reviewsq barcasa esenciafront desknew mexicohotel restaurantmexican foodwithin walking distancebeautiful hotelhot air balloonssandia mountainsballoon fiestaconferencebalconyqbarlobbyweddingsouthwest
Filter
Updating list...
1,629 - 1,634 of 1,936 reviews
Reviewed 23 April 2012

Not a lot to look at from the outside, but nice lobby and friendly staff. Resturant has good food for the price, great waiters. how ever room 901 had a great veiw from the balcony, but tv's are not flat screen and using the coffee maker is quite a problem plugging in to a power strip. The beds were very uncomfortable, it was the first time in my life when I got out of bed with a sever back ache. My wife also said she did not sleep well in the other bed.

Room Tip: Check out room first and bed.
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LarryBElPaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded 25 April 2012

Thank you for your review. We appreciate you sharing your concerns with us and apologize for the discomfort of our beds. Our Quality Assurance Inspector will examine the situation and see what can be done so that no other guests suffer a sleepless night. I'm sorry you had to experience this. We hope this does not discourage you from coming back for another visit. Our beds are often recognized in most reviews as being very comfortable. Our staff will ensure you have a restful night on you next visit..

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2012

My wife and I stayed here for a wedding and it was a great experience. The rooms were nice, comfortable and clean. The grounds and the common areas were excellent, great setting for a wedding and we had a great time. Old Town shopping area was within walking distance and is very nice to visit.
Overall this is a great place to stay in Albuquerque.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Koedrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

In 2006, we (both of us are university professors) attended a history conference sited at the Hotel Albuquerque at Old Town, as part of a commemoration of Albuquerque's 300th year as a city. Last weekend, in April 2006, we took part in another history conference sponsored by the same association and once again held at the Hotel Albuquerque at Old Town. On both occasions the history conference was a first-rate event. However, what a difference six years meant to the appearance, facilities, services, and staff of the hotel. Based on our 2006 stay, we dreaded returning to the Hotel Albuquerque at Old Town in 2012. So we were pleasantly surprised, to say the least, to find that the hotel, under the new management of Heritage Hotels & Resorts, Inc., had refurbished and/or upgraded every aspect of the hotel. It now looked and felt like an upscale and cosmopolitan hostelry. Its staff was in every way professional and congenial. The meeting rooms and those areas comprising the hotel's public core were uniformly sparkling clean and tastefully furnished. Our very affordable minisuite room on the hotel's tenth floor offered not only a striking panoramic view of the Albuquerque area, but also featured an accommodating layout and design, a remarkably comfortable king-size bed, and ample and diverse "living" spaces. It was an ideal room in which to read, work, relax, and dine (indeed, the two room-service meals we ordered were delivered promptly and greatly pleased both the palate and the pocketbook). We certainly look forward to a return visit to the Hotel Albuquerque at Old Town.

Drs. Art and Debbie Hansen
Yorba Linda, California

Room Tip: Higher rooms afford a wonderful view of Albuquerque, including the Old Town and the modern downtown, as well as the surrounding mountains.
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Art H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded 19 April 2012

Our management team truly supports New Mexico culture, so when it came to refurbishing the Hotel Albuquerque, the design team sought to create the most serene place that would embrace the Native American and Hispanic history and tradition. We are so glad you returned to see a better hotel. We will continue to make improvements and appreciate feedback from our guests.
Thank you for staying with us, we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

I found the staff at Hotel Albuquerque to be the most accomodating and friendly of any hotel I've ever patronized. They went beyond my request for service, always with a friendly smile. The room was good value. A. KOhn

Room Tip: Ask for a room facing the mountains.
  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ammi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded 19 April 2012

We appreciate you taking the time to complete a review and comment about or staff. Customer service is very important to us and we are happy to do all we can to accommodate every one of our guest needs. Thanks for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2012

Not only is the Hotel Albuquerque at Old Town a beautiful hotel, but there is a hidden treasure in the Casa Esencia venue. We recently held a fundraiser event at the Casa Esencia venue, and it was amazing. It was classy, elegant and a part of history that you would never imagine from the outside. Not only did the venue make you feel like you were taken to a different part of the world but the customer service was amazing. The entire team supporting the event was a class act! In particular both Geralds worked around all customer needs and the event was extremly successful!! If I ever renew my wedding vows, Casa Esencia would be the perfect place. Special thanks to Adrian, the Geralds and the entire Casa Esencia team!

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this reviewResponded 19 April 2012

Casa Esencia is an extraordinaire part of Hotel Albuquerque and one of New Mexico's historic venues. We hope all our guests have an opportunity to experience Casa Esencia. With its lavish furniture and elegantly custom designed rooms, it redefines entertaining and is much different than a ballroom setting. Our specially trained staff caters to this venue with the utmost care and level of service. Thanks for your recognition of the special events team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews