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“Terrible service at the front desk!!”

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Best Western Plus Rio Grande Inn
Ranked #14 of 143 Hotels in Albuquerque
Certificate of Excellence
Reviewed 19 March 2012

Beware! Hotel was fine...service was a nightmare! My credit card was authorized 10 different time totaling over $450.00...
When I approached the front desk about this they were clueless and said it was resolved... Well it wasn't ! We had to leave a day early because our funds were all tied up... Our room was even prepayed-- no direct answer from anyone... No management response or even a courtesy of coming from behind the wall of the front desk. Empower your staff but back them up management!

  • Stayed: March 2012
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1  Thank Shelly85044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dos1, General Manager at Best Western Plus Rio Grande Inn, responded to this reviewResponded 20 March 2012

First, let me take ownership of the problem you encountered with payment while our guest. I want to apologize for the mistakes that were made and for problems this caused you and your family. Please know that after investigating what happened yesterday, I found that we indeed made a mistake when checking you in that caused the billing issue for the two rooms that you reserved. The credits have been made to your account and the third party booking agency contacted to clear your account on their end. I hope that you will accept our sincere apology and the additional adjustment made to your credit card as a token of our sincerity.
I know that our Front Office Manager hoped to speak with you while you were here but this didn't happen. I would have contacted you yesterday when I learned of this but your contact information was not made available to us on the reservation. Please understand that we do attempt to take care of any service issues immediately in order to maintain our guest confidence and loyalty. I am very disappointed that we failed to do this in your case.
The mistake that was made has been addressed and retraining conducted. Again, we are all very sorry for what occurred. If you wish to discuss this further, please do not hesitate to contact me directly.

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1,608 - 1,612 of 1,791 reviews

Reviewed 25 February 2012

Stayed there for one night, room was clean and pretty big, staff were friendly and helpful, complimentary shuttle to downtown a plus. Hotel was full of energy over the long weekend when I stayed.

  • Stayed: February 2012, travelled solo
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3  Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded 28 February 2012

Thank you for your review.

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Reviewed 20 February 2012

Good location, good room, nice staff, and good 3x3 omelet.
only 5 blocks from "old town", a Starbucks just 500 ft. from hotel.

  • Stayed: February 2012, travelled as a couple
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1  Thank Leo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded 28 February 2012

Thank you for your review.

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Reviewed 26 January 2012

We had a great 1 night visit to this hotel. It is immediately off the free and decent walking distance to old town. The hotel was clean and quiet but not "fancy or new" we are more practical travelers who just need a place to sleep and shower. Across the street was a cool wine bistro we went for dinner and that was handy and nice! They also have a hotel shuttle to take you to old town square - we didn't use it because we like the exercise.

  • Stayed: November 2011, travelled with friends
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Thank sunflowerdayzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded 28 January 2012

Thank you for taking the time to write a review of your recent stay with us at the Rio Grande Inn. We wish you could have stayed with us a little bit longer. As you may have noticed, we are currently under going some light renovations. These improvements include new carpeting, bedding and some public space upgrades.

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Reviewed 21 January 2012

Stayed here while on a girls trip to New Mexico and we were very pleased. Not sure what others would expect 4 star hotel for 2 star price.

Staff was friendly, restaurant good (at least for breakfast), shuttles were prompt, picking us up at Railrunner when we arrived, taking us to and from Old Town which is only a few blocks away, and to the airport. Room clean and bathroom large. Felt safe which was a concern. Had computers and printer for guests use.

For the money I'd rate the property very good.

  • Stayed: January 2012, travelled with friends
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Thank Budgetqueen59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dos1, Director of Sales at Best Western Plus Rio Grande Inn, responded to this reviewResponded 28 January 2012

Thank you for taking the time to post a review.

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Additional Information about Best Western Plus Rio Grande Inn

Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104-2031 (Formerly BEST WESTERN PLUS Rio Grande Inn)
Phone Number:
Region: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Albuquerque
#17 Business Hotel in Albuquerque
#17 Family Hotel in Albuquerque
Price Range: ₹ 6,235 - ₹ 9,127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

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