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“Outstanding hotel great customer service” 5 of 5 bubbles
Review of Hotel Parq Central

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Hotel Parq Central
Ranked #4 of 146 Hotels in Albuquerque
Certificate of Excellence
Redlands, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding hotel great customer service”
5 of 5 bubbles Reviewed 27 August 2012

Was so surprised at the wonderful attention to detail in the remodeling of the building. They did a beautiful job from the crown moulding to the color of paint. Aside from that I was most pleased with the coustomer service. While there I fell in love with the pillows and asked if I could have there resourse so I could purchase them. I was told I could buy them and take them with me but seeing we were flying home that was not possible. I contacted the hotel when we got home and Noelle promtly replyed and sent me 5 pillows. In this day and age most people do not take the time or effort to go out of their way foir a customer. I appreciated her effort and would most certainly stay at this wonderful boutiqe hotel again. Everything made for a perfect stay.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank melo49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelleWallace, Guest Relations Manager at Hotel Parq Central, responded to this review, 15 September 2012
Dear melo49,

Thank you for choosing to stay with us at Hotel Parq Central! We are delighted that you found the renovation to be beautiful from the crown molding to the carefully chosen paint colors. We are thrilled that you were pleased with the customer service you received. The pillows are very comfortable and we were more than happy to make it possible for you to have them at your home. We believe that hospitality is building relationships with our guests by going to any lengths to provide them with customer service that exceeds expectation.

We are so pleased that you had a perfect stay with us and we appreciate you taking the time to write a review of your experience with us. We look forward to seeing you again soon!!

All the best,

Noelle Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (445)
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English first
texas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 August 2012

We were very pleased with our stay at Hotel Parq Central. What a wonderful building which has been remodeled beautifully. The grounds were perfect and inviting, the park across the street a great place to walk our puppy, the staff friendly and helpful and the room we had was perfect. We enjoyed drinks and the light menu at the rooftop bar where the view was awesome and the service equally as good. I liked the security of needing your room key to access your hallway (we were on the 1st floor, so I can't speak for the other floors) and the outside gates. The breakfast was above average with many healthy choices. We are sorry we only had 1 night there and will always make the Parq Central our hotel of choice in Albuquerque.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelleWallace, Guest Relations Manager at Hotel Parq Central, responded to this review, 9 September 2012
Dear onto,

Thank you for taking the time to write a review of your recent stay with us at Hotel Parq Central. We are delighted that you found the building to be beautifully remodeled and the grounds to be inviting. We are so happy that you brought your puppy along and that the park was a convenient place to take a walk. We strive to provide the highest level of hospitality and we are pleased that you found the staff to be friendly and helpful. The Apothecary Lounge does offer a lovely view of the city and we are pleased that you enjoyed it. The safety of our guests is very important to us and we ensure that only guests are able to access any area where there are guest rooms. The breakfast is something we enjoy offering and we are glad that you found it to be above average.

We appreciate you choosing to stay with us at Hotel Parq Central and we look forward to seeing you again soon!

All the best,

Noelle Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver City, New Mexico
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 26 August 2012

Let me start off by saying that this is a very nice boutique hotel. They have done a great job remodeling it. Our room was nice though pretty small. We were close to Presbyterian hospital, which was what we needed. That was a great perk. We could walk from the hotel. Our biggest problem was the street noise! I don't know if it's where our room was located or what. We sleep with a sound machine and it didn't help much. Sounded like everyone was racing up and down Central all night! We didn't get much sleep. If you stay here, ask for a room AWAY from the street.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KrisH88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelleWallace, Guest Relations Manager at Hotel Parq Central, responded to this review, 9 September 2012
Dear KrisH88,

We appreciate you sharing your experience with us at Hotel Parq Central. We are glad that you find Hotel Parq Central to be a very nice boutique hotel and that you enjoyed the renovation. We are glad to provide a place for you to rest while you had needs at Presbyterian Hospital. We apologize that the street noise was audible in your guest room. We would be happy to place you in a quieter room facing the courtyard on your next visit.

Thank you for choosing to stay with us during your time in Albuquerque; we hope to see you again soon!

All the best,

Noelle Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, New Mexico
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 25 August 2012

By far the best hotel in Albuquerque. The rooms are nicely decorated, the view is wonderful and the location is convenient. We were upgraded to a suite and enjoyed it very much. The only thing I would change is adding coffee pots to the rooms - there is coffee and tea available in the lobby, but that is inconvenient.

Room Tip: If you want a room with a great view ask for a room on the Central side.
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charli13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelleWallace, Guest Relations Manager at Hotel Parq Central, responded to this review, 9 September 2012
Dear Charli13,

Thank you for choosing to come back and stay with us at Hotel Parq Central! We are thrilled that you find us to be the best hotel in Albuquerque. We are glad that you enjoy the guest room decor and that the location is convenient for you. We appreciate your recommendation regarding having coffee pots in the room- we are always seeking ways to improve and we will take this suggestion under consideration. We are so pleased that you enjoy the view of Albuquerque from your suite and hope you were also able to take in the view from the Apothecary Lounge on the rooftop.

We appreciate you taking the time to write a review of your second stay with us and we look forward to many more check-ins!

All the best,

Noelle Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, MI
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 21 August 2012

This is a very nicely refurbished hotel, though the "neighborhood" (street front in a sketchy area) is not ideal. Front desk staff were a mixed bag. the room was initially not available a 10 minutes before check-in...and no idea when it would be ready, so we were asked to wait or pay $30 for an upgrade to an immediately available suite. We declined and waited 20 minutes. Apparently it was shift change, and we found the second front desk staffer to be much more accomodating -- apologizing for the lack of organization that led the room to still not be ready and gave us a complimentary upgrade to the suite. Room was excellent and other staff interactions great. Great rooftop bar. The Grove Market down Central Ave was a nice lunch spot.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank business_traveler008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NoelleWallace, Guest Relations Manager at Hotel Parq Central, responded to this review, 9 September 2012
Dear business_traveler008,

Thank you for taking the time to write a review of your recent stay with us at Hotel Parq Central. We are glad that you found the renovation to be nicely done. We apologize for the inconsistent service you received during your check in. We are pleased that we were able to extend a complimentary upgrade to a suite. We are delighted that you enjoyed your guest room and had great interactions with members of our team. The Apothecary lounge on the rooftop offers an amazing view of the city and a delicious menu- we are happy that you were able to spend some time up there.

We appreciate you choosing to stay with us at Hotel Parq Central and we look forward to seeing you again soon!

All the best,

Noelle Wallace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Parq Central

Property: Hotel Parq Central
Address: 806 Central Ave, SE, Albuquerque, NM 87102
Phone Number:
Region: United States > New Mexico > Albuquerque > Huning Highland Historic District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 146 Hotels in Albuquerque
Price range (per night): ₹ 9,665 - ₹ 13,778
Hotel Class:3.5 star — Hotel Parq Central 3.5*
Number of rooms: 74
Official Description (provided by the hotel):
The perfect blend of contemporary comfort and historic elegance, our boutique hotel is ideal for leisure and business travelers in search of superior service and a memorable place to stay in Albuquerque. This is a place to rest, relax and refresh with stylishly appointed guestrooms, an outdoor dining plaza, spacious garden park and a rooftop lounge with panoramic views of the mountains, downtown city lights and enchanting Southwest sunsets. Don’t just stay in Albuquerque — get away to an urban oasis at Hotel Parq Central. ... more   less 
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