We reserved the room through the internet, picture of room looked nice and clean, we paid over the phone. We walked into lobby and hallways had no air conditioning, elevator doing all sorts of noises, the room had dirty carpet, mole around the bathtub, bedspread had a hole, there was a hole/gap behind air conditioner, you could see the building next door. We had asked for a cot instead they put one twin mattress with box spring that did not fit in room. The family walked out, husband tried to get money back and desk clerk refused. TripAdvisor called to complain.
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