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All reviews cookies double tree front desk living room salt lake parking garage very nice hotel free breakfast enjoyed my stay temple square shuttle service business trip close to downtown great room easy access downtown slc nice stay
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Reviewed 16 October 2018 via mobile

The location of the hotel was good, very walkable to downtown destinations. There are a number of comparable hotels in the immediate area, including other Hilton properties.
Most of the staff were very friendly, the front desk and shuttle driver in particular.
Room service was spotty, better on some days than others.
The hotel bar was a disappointment. Bar staff were slow and unfriendly. Even worse on busier nights. Luckily there are lots of other bars in the area, I’d recommend skipping the hotel bar and going elsewhere.
Overall a decent hotel for the price.
Make sure to double check your bill when checking out - I had a restaurant charge and didn’t eat at the hotel at all. The process to have the charge removed seems more complicated than necessary, as of this review it still hasn’t been taken care of.

Date of stay: October 2018
Trip type: Travelled on business
Thank Bshackleford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaC9252, Director of Guest Experience at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this reviewResponded 1 November 2018

Hello Bshackleford! We apologize for the slow and inconsistent Food and Beverage service that you received during your stay with us. Your feedback is greatly appreciated and will be shared with the Food and Beverage Management team. We are happy that you enjoyed the Front Office staff and that our location fit your needs well. Please feel free to reach out to me concerning the incorrect charge if it has not been resolved. Jessica Cottle at 801-359-7800 or jessica.cottle@hilton.com.

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Reviewed 13 October 2018

We stayed here for the first time and this has been the best place in SLC so far. Staff are superb, especially Lacy in housekeeping and front desk staff. Superior service. Restaurant was ok, staff are awesome but the service was a bit short staffed & slow on one evening...the host/manager was very gracious to us though in regards to the lack of service. We were surprised with a special movie and snacks night ..compliments of the staff ...initiated by Lacy. It was great to get to know the staff and they were always willing to help us with anything we needed. Loved the shuttle from airport and to near locations when available. I'd defintiely recommend this hotel. Rooms were very nice. .

Date of stay: September 2018
Thank DEELE93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaC9252, Director of Guest Experience at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this reviewResponded 1 November 2018

Good day DEELE93! Thank you so much for the amazing compliments about our staff and service. The feedback about the restaurant will be passed along to the management team so that we can better serve our guests. Lacy is is great asset to our hotel and we are thrilled that she provided great guest service! Looking forward to seeing you again soon!

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Reviewed 9 October 2018 via mobile

We got a corner suite with amazing mountain views.The suite was spacious and clean. The safe was large enough to fit a laptop. The staff was very attentive and friendly. We got a welcome package of free delicious cookies and water. Parking was reasonably priced and conveniently adjacent to the hotel.Our room key was programmed to use for parking.The hotel was in a nice area not too far from Temple Square.There was an on-site restaurant that we used for a buffet breakfast and a dinner on our 2 night stay at the Doubletree.Service was good and the food was delicious.Check In and check out were easy with options to do online.I loved the atrium of the hotel.

Date of stay: October 2018
Trip type: Travelled with family
Thank Ccari01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaC9252, Director of Guest Experience at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this reviewResponded 11 October 2018

Greetings Ccari01! We are thrilled that you enjoyed your stay and our hotel so much! Our team is here to give great service and ensure that you are happy and comfortable. Thank you for such a wonderful review and hopefully we will see you again soon!

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Reviewed 8 October 2018

Front desk Rick was very antagonistic and unhelpful. For some reason the hotel had us using Hilton points and money. The reservation was only for points but Rick insisted I phone Hilton Honors and ask them. I spent 20 minutes on the phone at 1220 am only to find out I was indeed correct. They charge 12.00 for parking to top it off. The location is 6 blocks from temple square. The breakfast is complimentary if you are a Hilton honors diamond member. There are a lot of other Hilton honors choices in that area. I will consider that next time I am in Salt Lake City.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Rod F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaC9252, Director of Guest Experience at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this reviewResponded 11 October 2018

Rod F - I apologize for the poor service that you received upon check-in. Please know that is not a usual experience and we make every effort to ensure our guests feel welcome and comfortable. We fell short of your expectations and our own. If you would like to discuss this matter further, please feel free to reach out to me, Jessica at 801-359-7800 or jessica.cottle@hilton.com.

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Reviewed 7 October 2018

This is a great hotel and is conveniently located near Temple Square. They have a shuttle available. We have been very pleased each time that e have stayed here. They even gave a DoubleTree Cookie to our Uber Driver.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bwb138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaC9252, Director of Guest Experience at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this reviewResponded 11 October 2018

Thank you for taking the time to give us a 5 star rating bwb138! We are so happy that you enjoyed our cookies and of course they are for everyone! We hope to see you again soon!

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