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Reviewed 21 July 2016

We arrived very late and check in was easy. Front desk was great to point us to In and Out which was still open (yum!). Front desk staff indicated breakfast next to front desk in the morning until 10.

Room was nicely appointed. Desk for using computer. Bed was very cushy which I liked but my better half did not. Shower was good and bathroom spacious although the bathroom door kept closing on its own.

Breakfast was just eh. We had an incorrect expectation that it was included with our rate which it wasn't (but that was our fault). The variety and selection was just ok and it was pretty pricey for what you got, so I would skip and try somewhere else.

Would stay here again - super close to the airport.

Room tip: The lower number (like 301) is ALL THE WAY at the end and there is only one elevator in the front other side.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank wrensaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this reviewResponded 22 July 2016

Dear wrensaver,

Thank you for taking a moment to review our Holiday Inn & Suites Salt Lake City Airport West.

We are glad to hear you found our Front Desk Agent to be helpful. We are also happy to hear you enjoyed the guestroom, business center and comfortable bedding.

We are grateful for feedback regarding breakfast as well. As a full service Holiday Inn & Suites, we do not offer a complimentary breakfast. However we do have several breakfast package options available when booking.

Thanks again for your feedback and we hope you will stay with us again soon!

Nicole W.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

The front desk clerk, Moe didn't seem to care about his customers. Stayed two nights there and had dealings with him twice. Both times he walked away and I had to wait for someone else. The beds mattresses are in poor condition as they sag to the middle and the restaurant is horrible. No taste to the food and way over priced. Convenient to the airport is the only good thing. Would rather sleep at the airport though. Don't waste your money.

Date of stay: July 2016
Trip type: Travelled with family
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this reviewResponded 22 July 2016

Dear Michael A.,

Thank you for taking a moment to provide us with some feedback from your recent stay. We are glad to hear you enjoyed our convenient location near the Salt Lake International Airport.

We also appreciate your comments concerning the customer service you experienced, as well as the comfort of the mattress and the restaurant. We've reviewed your comments with our team members and we are committed to making the necessary corrections.

Take care,
Nicole W.

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Reviewed 17 July 2016

Booked this as a same-day express deal through Priceline on a cross country trip. Got a good rate.

Basic feeling was that the hotel was trying to be hip with the bubble walls and lounge decor- didn't really work in my opinion, but to each their own.

Pros:
-Comfortable bed
-Decent sized room
-Decent price

Cons:
-Shower stall had hard ridges in the base pan which we tough on your feet and squeaked when you showered. (Rm 403)
-Exterior windows didn't seal properly and you could hear I-80 road noise (Rm 403)
-Door closers need to be adjusted- they slam the door way too hard and wake guests up when their neighbor opens the door. Seriously- it is an easy fix.
-Carpet had wrinkles in the hallway near the elevators (4th floor)
-Staff was just ok
-No free breakfast

In the end, I'd stay here again due to the price, but really no other reason to do so.

Room tip: Avoid rooms facing I-80
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 969EdW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this reviewResponded 22 July 2016

Dear Ed W.

Thank you so much for taking a moment to provide us with a review of your stay. We are glad to hear you enjoyed our comfortable beds, decent sized rooms, as well as the overall value.

We also appreciate your feedback concerning the maintenance issues you experienced. I've communicated these issues to our maintenance team to ensure that we correct these issues for future guests.

Thanks again and we hope you will stay with us again. Next time you visit, be sure to check out one of our breakfast packages for added value and convenience.

Take care,
Nicole W.

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Reviewed 16 July 2016

Very quiet, clean, large standard room full of amenities with a bar, restaurant, gym, pool downstairs. There are several other places to eat nearby. Outside the bar is a patio area, the entire staff were very friendly, breakfast was small portions with fresh and delicious options exactly how I like it. Breakfast did not include gratuity, so bring a 5er or charge it to your room.

Date of stay: July 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank ron b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this reviewResponded 22 July 2016

Dear Ron B.,

Thank you for choosing Holiday Inn & Suites Salt Lake City Airport West for your recent stay.

We are happy to hear you enjoyed your stay with us. Thank you for your compliments on our guestrooms, WingTips Bar and Bistro, Indoor Pool and fitness center. We are also happy to hear you enjoyed breakfast.

Thanks again and we hope to welcome you again!

Nicole

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Reviewed 10 July 2016 via mobile

The rooms are spacious, well-kept, and clean. Unlike many places, the refrigerator kept things really cold. Staff were courteous and personable, and the lobby was luxurious and colorful. For the tired, hot traveler they had ice water with slices of strawberry tucked away in a corner.
Just to the west is a business center with a large pond for waterfowl, which is especially photogenic if you go at sunset.
The swimming facility was great, but I slipped and fell on the hard wet floor.
While we were there a five alarm fire broke out about a half-mile away.

Date of stay: July 2016
Trip type: Travelled with family
Thank mugshotmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this reviewResponded 11 July 2016

Dear mugshotmike,

Thank you for taking a moment to review our hotel on TripAdvisor. We are glad to hear you found your guest room to be spacious, well kept and clean. We are also thrilled to hear you enjoyed our complimentary fruit infused water, as well as our lobby.

We also appreciate your feedback concerning your slip and fall incident. Please contact us directly regarding this incident. Please know that we are committed to gathering as much information as possible concerning this matter. We are very concerned about this situation and we are committed to making sure that future guests do not have a similar experience.

We are looking forward to hearing from you.

Take care,
Nicole W.

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