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Reviewed 16 February 2017

I like this hotel, good location, good breakfast, big room, friendly front desk staff. There is just one thing. The housekeeping throw away my ski helmet box. I put the box on the sofa, not in or near the trash can. When I come back that afternoon, the box was gone. I called the front desk, and they told me the housekeeping staffs are all gone for the day. The front desk help me the look for it in the housekeeping room, but of course it cannot be found. I don't understand why and how this happened. It's just an empty box I would like to keep so that I can store my helmet easier, not a big deal, but at the same time, from my experience, it should not have happened. That's the only unpleasant incident, other than that, very good.

Room tip: front facing room can hear TRAX sound. Not a problem for me, but back facing room my be quieter.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DNA0420
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HPSaltLakeCityFOM, Front Office Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded 16 February 2017

Dear DNA0420,
Thank You for your review of your stay here with us in Salt Lake City. We strive to make every guests experience a great one and we are excited to hear you had a good stay. We are delighted to hear you were able to enjoy some of our amenities. We hope that you will come and stay with us again when you come back to Salt Lake City.
Thank you
Jeremy Howard
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

The staff was absolutely friendly and amazing, hotel was in great condition, and in an ideal location! Did I mention the staff was amazing?! Would definitely recommend as well as come back again and again!

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Denae C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HPSaltLakeCityFOM, Front Office Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded 16 February 2017

Dear Denae C,
Thank you for taking time to review your stay with us here in Salt Lake City Utah. We are extremely pleased to hear you had a great stay. We strive to have our guests feel like home when they are here. I am going to share your message with our staff so they can hear your wonderful comments. We also hope to see you again when your travels bring you back to Salt Lake City.

Thank You
Jeremy Howard
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

Room was spacious and bed comfortable, quiet and restful. Love the staff, always friendly and willing to help you in anyway they can. Breakfast is exceptional, with fresh sliced fruit, pancakes, eggs, sausage, fresh oatmeal with all the fun stuff to add in. Great stay!

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Teresa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HPSaltLakeCityFOM, Front Office Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded 16 February 2017

Dear Teresa B,
We are so pleased to hear you had a great stay with us while you were here in Salt Lake City. We are glad you got to use some of our amenities we have to offer. We also want to thank you for taking the time out to write this review. We hope to see you again when your travels bring you back to Salt Lake City.
Thank You
Jeremy Howard
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HPSaltLakeCityFOM, Front Office Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded 16 February 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 February 2017

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HPSaltLakeCityFOM, Front Office Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded 16 February 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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