We took our family of 11 to Makena Surf and had an outstanding time. The place, the beach and the pools were wonderful. We liked how we were out of the bustle of Kihei and Wailea, but close enough to do anything we wanted for meals and entertainment. Kids were 5 to 13 years of age.
Travelocity
Travelocity
Taking safety measures
TravelocityTaking safety measures
Beware - I paid for a platinum level condo but was assigned one of the worst located and out of date condos on the property. Do not book through a travel agent or management company. Book directly with the condo owner for a specific condo.
We have stayed at Makena Surf over 10 times and it never disappoints, the views, the grounds, the beach are all exquisite. Keala at Destination Residences was extremely helpful in finding and booking the perfect spot for our 40th anniversary.
Unit needs updating- screen door to unit is rusted- needs new locks- kitchen poorly stocked
Some items not functioning-no propane-broom was old and not useful-coffee grinder broken-not enough garbage bags-unit was missing the remote- furniture was stained
Staff was very responsive and helpful with what we needed
With less than a month before our planned arrival, Makena Surf decided that our 5 families coming together from around the country to celebrate my father's 75th birthday could not stay in the building we rented as they wanted to perform standard exterior painting maintenance during that time. Not for a hazardous issue. Not for an unforeseen event. For cosmetic maintenance. Needless to say, this has devastated our plans. With less than a month before our planned arrival, we can no longer find suitable accommodations at Makena Surf or other nearby resorts for our entire group, thus meaning that our 5 families will be split between various locales.
I understand the need for maintenance and potential unavailability of units, but informing our party of this just 1 month prior to arrival is horrific service. Such maintenance should not be performed unless a resort can notify affected visitors at least 3 months in advance and preferably 6 months so that alternative arrangements can be made (we had made reservations 9 months prior). Simply offering a refund does not come close to compensating our family for the disruption this has caused to our vacation.
Excellent beaches, close to high-end shops, restaurants and grocery store. Furnitures and carpet are bit old. Other than that, no complaints. We really enjoyed the stay. Staffs are friendly and very helpful
