I felt that it was necessary to give back to my fellow travelers by writing this review since I have read and used the advise of trip advisor reviewers in order to plan my trip. I traveled with my husband and two children (1 and 5 years) for a long anticipated summer vacation. I chose the Grand b/c of the beach, pools and adult activities alike. This was my second trip. The first was about 8 years ago for a conference. I fell in love with the hotel back then. This time around I can honestly say that I still love the hotel, grounds, pools , beach and spa -but the food and room / furniture left much to be desired. After a 50 million dollar renovation, I could not explain why there was chipped furniture and peeling paint in our deluxe garden view lagoon wing room. Several handles fell off of our bedside table. New Carpet??? Hard to tell. There was also a slight musty smell in the room that I got used to after the first day. There did not appear to be an air conditioner vent in the bathroom and it felt quite warm in there most days. The room air conditioner was adequate though. The marbled bathroom very nice and spacious.
The food: Overpriced for the quality. Skip lunch at the volcano bar and try the brick oven baked pizza at Bistro Molokini instead. Cafe Kula had a decent lunch menu with great onion rings and a plate lunch though the teriyaki chicken was overcooked. Because we were traveling with small children, I was too tired to go next door to the shops for lunch or dinner. The hubby and I hired a sitter and had dinner at Humu Humu it was ok. I had the lobster bisque and the surf and turf. The steak was right on but my lobster tasted grainy. The service was professional and attentive but inexperienced. We loved dinner however, at Cuatro in Kihei. A must try! We did not have breakfast so I cannot review this area. With the kids, we chose to feed them in the room. We were lucky enough to have a refrigerator and a microwave so this made it easy for us to heat up bottles and serve my son cereal. I even had reheated left overs one morning.
The pool: What we expected and why we chose the hotel. My 5 year old loved the beach and the pool. We rented a casabella (2 shaded,padded lounge chairs and 2 regular sun-exposed loungers) for 150.00 per day for the entire week. This was truly the best investment we made during the entire trip. I can't imagine having to trek down to the pool at 7 am to reserve chairs as most of our fellow pool users did. The pool service was great. Shortly after checking into our casabella for the day we were given a fruit tray with banana bread and iced water which was replaced throughout the day. We were also given popsicles and frozen grapes throughout the day as well. My husband especially love the chilled towels!!! The pool side amenities were a nice touch but they came at a steep price. It is truly a shame to have to pay for shade. The pool is really laking in enough shady places to sit (bummer). The cost for the casabella was a little easier to swallow after my husband and I decided to pay for an elite membership $1500.00 (non-refundable) with 30% off best available rates for the rooms and 20% off food, beverages and spa/salon for future stays. In doing so, we were given a $500.00 resort credit which helped to off set our casabella rental costs. The pools and slides were a blast especially for a pool loving family. I felt like a kid again! For any future trips I will definitely reserve a casabella by the pool ($150) or facing the beach but near the pool ($75.00).
In summary, we loved the pools and grounds. The staff were wonderful and very accommodating. I never once had to wait for our room to be cleaned. The housekeeping staff took very good care of us. I do not blame the hotel for charging the $25.00 resort fee because between bathing, the spa and the pool I must have used 15-20 towels per day! Not to mention the white sheets and duvet covers that were changed daily. By the way, the Terme baths are not to be missed. You can show up at 4 pm (last call) a reservation for the baths is not required and for $55.00, what is there not to like! Skip the massage. The baths were not at all crowded. I went to the spa on a rainy afternoon and left the husband and the kids napping in the room...total bliss for 2 hours!
Although the Grand Wailea is not a 5 star hotel, it is pretty darn nice for an upscale resort. What I like best about the Grand is that there is something for everyone. The adult pool, gym and spa for mom and dad and the best resort pool anywhere that not only kids but parents can enjoy as well. We hope to return next year.
PS - After the first day of valet parking we took advantage of the free self parking lot. The parking spaces were small and it was not ideal to have to walk to the parking lot through the loading and receiving dock. At times we could smell the stench of warm garbage...Yuk!! During our last trip, self parking was located in the current valet lot. We miss the old location and it was too bad our polynesian fantasy was disrupted every time we walked to the car.
- Official Description (provided by the hotel):
- Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more less
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- Also Known As:
- Grand Wailea - a Waldorf Astoria Hotel Wailea
- Grand Wailea Maui
- Grand Wailea Resort Maui
- Grand Wailea Hawaii
- Grand Hotel Wailea
- Grand Resort Wailea
- Grand Wailea - A Waldorf Astoria Resort Maui