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“Old Meets New” 4 of 5 bubbles
Review of The Madison Hotel

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The Madison Hotel
Ranked #1 of 5 Hotels in Morristown
Certificate of Excellence
Lake Helen, Florida
Level Contributor
171 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Old Meets New”
4 of 5 bubbles Reviewed 14 February 2012

We visited the Madison Hotel for a wedding. It provided a fine “all-in-one” venue. Between the rehearsal dinner, wedding, reception, meals and social time, we never had to leave the hotel!

From the outside, it looks like an old mansion. Upon arrival, you are greeted by the doorman, who welcomes you into the Victorian style, palatial building. The hotel is full of antiques and ornate decorations, from the hand-carved wood adornments to the beautiful stained glass windows placed throughout the area.

The lobby features a lounge area with fireplace, where you can read a book (they have a lending library), have a complimentary cup of coffee/tea/hot cocoa, or just sit and listen to the big band and crooner music they play over the speakers.

It was really the details which made our stay enjoyable. There is an on-site ATM and a Keurig coffee maker in each room, with free coffee and tea K-cups.

We did eat at Rod’s for lunch one day. Though it was a bit pricey, the food was good and the portions were large.

Overall, our stay was most enjoyable. We would consider this hotel again if/when we are back in the area.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gaseoustania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, 5 March 2012
Thank you for staying with us and for taking the time to post a review on Trip Advisor. We were very happy to hear you enjoyed your stay and we look forward to you staying with us again in the future.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Honolulu, Hawaii
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

My wife and I traveled to New Jersey on business and did a presentation at the Madison. There is a train station across the street so getting to & from New York via NJT is a breeze. The staff was courteous and helpful. Walking into the hotel is like stepping back in time; although built in the 1980's, there are pieces that date back to the 1800's. The fireplace is a work of art as is the glass conservatory at the back of the hotel. The meeting room was clean and spacious and there are many other rooms for smaller meetings or breakout sessions if you are having a larger event. We will be coming back in the spring to work and stay here again.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gordon808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, 8 February 2012
Thank you for saying our hotel was excellent for business and pleasure, we all appreciate the kind words and look forward to you returning as a guest again. If I can ever be of assistance in making your next stay even more enjoyable please do not hesitate to reach out to me.

Scott McArthur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 January 2012

I stayed at the Madison this month on business and will definitely return next trip. The king size bed was excellent, particularly with the array of pillows included. Impeccably clean and every evening I returned from work to a turned down bed and a full ice bucket. The included breakfast had many choices, and I particulary appreciated the hot tea/coffee they had in the lobby when I returned late. Just an all around great value for the price.

Room Tip: I actually was right next door to the elevator and never heard a sound.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, 8 February 2012
Thank you for staying with us and more importantly saying you will definitely return. I was happy to hear you appreciated the king bed, turndown service, around the clock beverage station and the many choices we had for breakfast, It was also great to hear you found everything impeccably clean. We all look forward to having you as a guest again and please do not hesitate to reach out to me if their is anything we can do to make your stay more enjoyable.

Scott McArthur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

The Madison Hotel was excellent!!! The rooms were very nice as was the entire hotel. There is a very classy restaurant attached to the hotel. It is within walking distance of the NJT which is an hour ride to NYC Penn Station. Nice complimentary breakfast that is included and great service. It was very convenient and we also enjoy the darling town of Morristown and Madison the next town over.

  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank elainemocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, 8 February 2012
Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We truly appreciatte you calling the hotel "excellent" and "a must stay" with nice rooms, a classy restaurant, nice breakfast with great service, etc. I would love for you to stay with us whenever you visit northern NJ or NYC and dont forget the proximity of the train also allows very quick access to both Madison and Morristown as well as NYC without using your car at a very affordable price. Thank you again and hopefully we will see you again.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
2 of 5 bubbles Reviewed 17 January 2012

The Madison would appear to be a very nice hotel, until you actually stay in a room. It can be summed up like this: Nice Lobby, Dingy Rooms. The location is convenient if you plan on taking NJT, as Convent Station sits immediately behind the hotel. We were not aware of that when we checked in. Other than the super expensive on site restaurant, there is nothing within about 2 miles of the hotel. We asked the front desk and rather than referring us to the train station, which would have cost $2.50, they referred us to a shady cab service, which cost $20 for literally a 5 minute ride...ridiculous.

I was here for 5 nights and the maid service was good. Other than that, the room sucked. According to the "history of the hotel", which will be left on your bed, they have completely renovated the rooms. This is absolutely false. The "history" of the hotel is as follows: Built in 1981 and pretty much looks the same as when it first opened, except for the pitiful shower and mold in the tub. Nasty vanity...overall a terrible bathroom. There was a hole in the plaster immediately above the bed...at first we thought it was a bug, but it just turned out to be a hole...awesome! The only good thing I can say is that room does contain a Keurig coffee maker and iHome alarm, which is nice. Maybe that's what they meant by "completely renovated".

Long story short, stay somewhere else.
Can't wait to see the form letter response by the General Manager (I believe his name is Scott), where he will beg you to "give us another chance." No thanks, Scott.

  • Stayed January 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, 18 January 2012
Sorry to see that you were disappointed with your stay, I would have loved to have met you and spoken with you face to face to discuss your concerns while you were here but you can always call or email me if you like. Thank you for pointing out how great our lobby is and how good our housekeeping staff is. They take a tremendous amount of pride in keeping our hotel spotlessly clean and our guests notice it as evidenced by the excellent feedback we receive on both Trip Advisor and our internal comment card program. I also appreciate you mentioning the convenience of the train station and the first two of many wonderful upgrades we are planning in the near future (our Keurig coffee makers and IHome alarms). In the next month or so we are replacing every light in the sleeping area of every guestroom. Again, I am truly sorry you did not enjoy your stay but I take a tremendous amount of pride in knowing that you are one of only a very few people to feel that way. In fact in all the time the hotel has been listed on Trip Advisor only 10.9% of guests that posted comments have ranked us poor or terrible while 76.6% have ranked us very good or excellent. Those numbers are even better when looked at over the last 21 months with only 7.5% ranking us poor or terrible and 81.3% ranking us very good or excellent. No other hotel is Morristown is even close to those numbers in spite of the age of our building. Thank you for staying with us and give me a call if you truly would like to hear from me.

Scott McArthur
General Manager
862-345-5500
smcarthur@themadisonhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Madison Hotel

Property: The Madison Hotel
Address: 1 Convent Rd, Morristown, NJ 07960-6922
Region: United States > New Jersey > Morris County > Morristown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Morristown
#1 Business Hotel in Morristown
#1 Family Hotel in Morristown
Price range (per night): ₹ 9,909 - ₹ 20,339
Hotel Class:3.5 star — The Madison Hotel 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Madison Hotel Morristown

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