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“Appalling eating options for a five star resort.”

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Denia La Sella Golf Resort & Spa
Ranked #2 of 34 Hotels in Denia
Certificate of Excellence
Reviewed 29 October 2017

I am staying in the Premium apartments at the Denia La Sella Golf Resort and Spa.
We decided that, this evening, we would like to eat at one of the three advertised restaurants at the resort. Our first choice was to eat in the resort's Thai restaurant, as we had heard good reports about it.
Unfortunately, the Thai restaurant is only open Thursday, Friday and Saturday nights, at thi time of year.
It then transpires that the only eating option at this, supposedly, five star establishment is the main restaurant. However, when we arrive there, we are told that the only dining option available is a self-service buffet.
This is a Sunday evening, at eight o'clock, when there are not too many alternatives available. To make matters much worse, as soon as we are shown to our table, a group of sixty Finnish senior golfers arrive to have dinner, using the same buffet.
We had to wait forty five minutes between our first and second courses, while the entire Finnish golf group swarmed around the buffet and queued for their main courses to be cooked.
Having eaten a pretty average self-service buffet, we were charged Euros 27.50 per head for the privilege.
Firstly, it is outrageous that a five star hotel, advertising three different restaurants, only offers a cold buffet with self service grill options.
Secondly, when we complained to the hotel reception, we were told that we could have opted for the menu del dis option, though this was not offered us when we arrived in the restaurant.
Thirdly, I do understand that this is a golf resort and that they need to cater for groups of golfers to make their money during the winter months. But, to swamp the only restaurant in service with such a large number of one group, shows an incredible disregard for the interests of other guests.
I will not only not return to this resort, I will note using ANY of their facilities during the remainder of my stay.
I am filled with trepidation regarding how they are going to manage the playing activities of such a large group of Finnish golfers during the coming week. The last time that I played behind a group of Scandinavian golfers in Spain was last year, at Val d'Este and they took four and a half hours to complete nine holes.
This could be a very long week !!!!

Stayed: October 2017, travelled as a couple
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette S, Director de Relaciones con Clientes at Denia La Sella Golf Resort & Spa, responded to this reviewResponded 1 November 2017

We thank you for taking your time to share your dining experience with other interested readers. A “2” rating is obviously disappointing for us but we appreciate and accept your open critique and we certainly take note of the list of points you have raised. We can understand your disappointment to find our Segaria Thai Restaurant closed, but as published on our website it is currently only open on Thursday, Friday and Saturday evening. During our high season (July / August) we open from Monday through Saturday.

On Sunday evening we were offering a buffet in our Restaurant Montgo as we had several golf groups from different countries staying at our hotel. However, and due to an unfortunate set of circumstances, most of the groups entered the restaurant more or less at the same time and this caused the longer wait times at the cooking stations. We agree with you that this should have been organized differently by us, but it really was an exceptional situation and we wish to ensure you that we have learned our lesson. Normally our individual guests are also given the option to order a la carte and an alternative to the buffet but unfortunately on this evening this option was not offered to you.

Autumn is a peak golf season, so at this time of the year it is quite usual to find golf groups from different countries on the golf course in our country and the golf courses can be very busy at times. But it is understandable that with these marvelous weather conditions, golfers from northern countries prefer to play in the sun instead of doing this at home with rain and frosty winds.

We are truly sorry that we failed to meet your expectations on this occasion. Unfortunately it is not in our hands to make things un-happen but we hope you accept our apologies for any inconvenience caused. We certainly would appreciate the opportunity to show you that we can do better.

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8 - 12 of 891 reviews

Reviewed 16 October 2017

Luxury resort wit reasonable fares and a very nice 27 holes golf court.
Nice facilities for kids, very good breakfast buffet. Nice pool area with bar aside.
At least in octobre most visitors were foreigners, playing golf is unusual to meet spanish players.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Alejandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette S, Director de Relaciones con Clientes at Denia La Sella Golf Resort & Spa, responded to this reviewResponded 17 October 2017

Dear Alejandro,

Thank you very much for staying with us and for sharing your experience with other interested travelers.

We are pleased to see that you have enjoyed your golf weekend and we thank you for pointing out the quality of our golf course and of the facilities of our resort with a special mention of our nice breakfast buffet.

We hope to have the pleasure to welcome you back at a future occasion!

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Reviewed 29 September 2017 via mobile

My husband and I loved staying here for our 8 night holiday in early September.

Our room was perfect with a big and comfortable bed. The room was serviced everyday and the toiletries were replaced daily too!

When we arrived we were informed they were changing over to their Autumn hours (which felt weird in 30 degrees heat!).

We did find the hotel slightly 'corporate' towards the end of the holiday - when we arrived there was a holiday feel to the hotel but towards the later half of the week, and because of a big conference the hotel was hosting (and the fact that it was 'autumn'!) we did feel it was less holiday-y! This wouldn't stop us going back and it didn't ruin anything, just worth a mention! We would maybe stay a week earlier if we stayed again.

We ate in the restaurant twice and it was really good. The service was great (we got good service in the whole hotel - the staff are brilliant!) and the food was yummy. More expensive than if you drive out to a restaurant but you pay for the convenience and the attentive service!

Overall we loved it and would stay again!

Thanks La Sella! :)

Stayed: September 2017, travelled as a couple
1  Thank CloandTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette S, Director de Relaciones con Clientes at Denia La Sella Golf Resort & Spa, responded to this reviewResponded 6 October 2017

Thank you very much for this lovely review and for sharing your experience on Tripadvisor. We are very pleased to learn that you have enjoyed your stay with us and we appreciate your constructive comments and your kind words about our staff which is always a wonderful motivation for our entire team!

The typical summer holiday season usually lasts until first week of September which is when in Spain children have to go back to school. It then indeed gets on an overall basis a little quieter However, as you could convince yourself, temperatures are usually still fabulous and invite for a refreshing bath in our nice hotel pool or the Mediterranean Sea.

Thank you for choosing our resort. We certainly will be delighted being able to welcome you back at a future occasion! Have a wonderful weekend and best greetings from hot and sunny Denia !

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Reviewed 28 September 2017

If you are looking for a relaxed hotel with great facilities, friendly helpful staff with all that you might need in one place this is well worth considering. The beds are generous in size, very comfortable and although we didn't stay in the room much I can't think of anything we missed . Be careful of the bath when standing for a shower, very narrow with rounded edges makes for an easy trip hazard.
The golf course is testing for high handicappers, tight and long but fair. The greens were in good nick too! It is 'walkable' too but having played 3 rounds on the bounce was glad I took the buggy!

Room Tip: Get a room overlooking the pool and beyond to the golf course and mountains.
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank 724andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette S, Director de Relaciones con Clientes at Denia La Sella Golf Resort & Spa, responded to this reviewResponded 6 October 2017

Dear 724andy

Thank you for staying with us and for taking the time to share your feedback on your recent experience at the Dénia La Sella Golf Resort & Spa with other interested travelers.

Thank you for the full“5” ! We are very pleased to learn that you have enjoyed your visit and we appreciate your recommendation and your kind words about our hotel and facilities.

We hope to have the pleasure to welcome you back at a future occasion! In the meantime we send our very best wishes from still sunny Denia.

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Reviewed 20 September 2017

Super comfortable rooms with oversized, single beds, nice linen and clean,spacious bathrooms. All in all a very nice place to stay. Food excellent too. Drinks a little pricey but the you are in a five star hotel so this is to be expected. Generally helpful staff, especially the assistant manager who goes out of her way to make sure you will have the best possible experience not only in the hotel but in the area itself. Hotel is a little isolated with not much else close by but if you want to just chill or play golf it's great. Make sure you pay for pool or golf view, it's worth the extra cost.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank PennyandAdrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Denia La Sella Golf Resort & Spa

Address: Partida Alqueria Ferrando s/n | Jesus Pobre, 03749 Denia, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Denia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Denia
#7 Family Hotel in Denia
Price Range: ₹ 8,131 - ₹ 13,473 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Denia La Sella Golf Resort & Spa 5*
Number of rooms: 186
Official Description (provided by the hotel):
The Denia La Sella Golf Resort & Spa offers 5 star luxury comfort in a quiet environment and surrounded by Mediterranean nature adjacent to the Montgó Natural Park and at only a few minutes driving distance from Denia or Javea (Costa Blanca /Province Alicante).The hotel has 178 comfortable guest rooms and 8 Junior Suites with a tasteful classic design, warm colours and Mediterranean elements. The bathrooms with marble floor have a bathtub/shower combination, towel heater, hair dryer, magnifying mirror and bidet. All rooms are equipped with satellite TV, telephone, air conditioning, in room safe, minibar (a la carte on demand), iron and ironing board, work desk and wifi for free. The hotel includes two restaurants. ... more   less 
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Also Known As:
Marriott Denia La Sella Golf Resort And Spa
Marriott Denia La Sella Golf Hotel Denia
Marriott Denia La Sella Hotel
Denia Marriott

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