I stayed here two years ago and was blown away by the condition and service, so I was looking forward to my next stay. I was a bit let down.
It all started off on the wrong foot when there was trouble with my credit card at check-in. It took me 30 minutes to check in because the staff had to go through the stolen credit card protocal. I understood that it was just what they had to do, but when I was finally able to check in, I called my credit card company and they said there were no issues with my card, so the problem must have been on the hotel's end. Again, they were just following procedure, but looking back, it was pretty annoying that I had to wait all that time because of a glitch in the hotel's system.
Anyway, the hotel's condition was fine, but I agree with another reviewer that the hotel seems to be trying too hard. For example, when you get in the elevator...excuse me, lift...there's a "Top 10 things we love" list on the doors. Number 1 is "You." I rolled my eyes...it was like a 12 year old girl wrote the list.
I actually like the room layout and bathroom setup, but I realize it's not for everyone. I ordered room service, and it was tasty and came on time. The bed was comfortable and I was able to get work done. There was, however, an old bon-bon on a shelf below one of the tables. Not attractive.
In all, it's still a nice property, but I didn't have the best visit this time.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Atlanta's entertainment and fashion capital is W Atlanta - Buckhead, where southern hospitality rules 24/7. W Atlanta - Buckhead combines modern luxury and Southern charm into its chic design and welcoming atmosphere, in a neighborhood that puts you in the center of all Atlanta has to offer. ... more less
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- Also Known As:
- w Atlanta - Buckhead Hotel Atlanta
- w Hotels Atlanta