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“Great Staff, the Room was Meh”

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DoubleTree by Hilton Hotel Atlanta - Buckhead
Ranked #74 of 173 Hotels in Atlanta
Reviewed 4 October 2017

The staff was great, lobby was great, convention center was great, and accomodating. The room was clean, but the wall paper was torn, and some dry wall was crumbling above the shower. It really detracted from the rest of the place.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank RJ E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded 6 October 2017

RJ E

Thank you for the comments on your stay with us. I love sharing these with the team members. I'm glad you enjoyed the property overall and I'm sorry for the room issue you had with the wall paper. Your comments will only make us better!

See you soon!

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22 - 26 of 1,148 reviews

Reviewed 2 October 2017 via mobile

Someone how my reservation was at another hotel and for the day before. And that particular hotel had no more availability. But one call and we headed to the double tree. Nice helpful staff and great room. We really appreciate their hospitality.

Stayed: October 2017, travelled with friends
1  Thank Tamrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded 4 October 2017

Hi Tamrocks

Thank you for the wonderful comments and thank you for giving us a chance to serve you! Your business and comments mean the world to us. See you soon!

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Reviewed 2 October 2017

The staff was very nice but didn't handle my compliant satisfactory and room was very clean. Cleanliness is the only reason I won't rate them a 1 star. My complaint was that our air conditioner (old unit below the window type) was running so loud it was disturbing and didn't cool the room to good. Room number was 317. Called and reported our second and last night. They gave us 2 free breakfast because we said it was late and it was to much of a hassle to move. I feel like the 2 free breakfasts' that I didn't want didn't compare to the two sleepless nights I had at the hotel. This will be my last stay at this hotel. Just expected better from doubletree. They are definitely not what they use to be but their air conditioners are still the same old motel like units. The air conditioner are what they used be (no good). :-(

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank tmurray2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile

I have been coming to this location for the past 5 years and this was my worse stay as a Hilton Honors memeber I was not on the Hilton Honors floors.

The toilet did not flush normally the water pressure in the shower was very low and the drainage was slow.

My room did not offer me the complimentary vouchers for the bar no cookie snacks were provided.

To top it off my bed had some type of insect on the sheet near the head board I noticed this on last day while checking out.

Stayed: September 2017, travelled on business
Thank bumpyjonas5071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded 28 September 2017

bumpyjonas5071

Thank you for your comments as well as your business for the last 5 years. I'm sorry that your room preference was not honored during your last visit as well as the issues you encountered. I hope you will give us another chance as you have in the past.

All the best,

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Reviewed 27 September 2017

Overall it wasn't a horrible experience, but I would not stay again nor recommend to associates. The room smelled musty, the ceiling paint was peeling and bubbled, there was hair on the floor of the bathroom and on the last night the air conditioner leaked and got my suitcase bottom wet when I placed on the floor. The conference room was nice, and the staff was attentive. There was nowhere to sit outside, no place to enjoy a cigar without sitting on a curb. I had to go to the Courtyard Marriott's bar across the street, their drink prices on Johnny Black were $15 vs. the $23. Not thrilled.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank mattcA3242HE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dwayne D, General Manager at DoubleTree by Hilton Hotel Atlanta - Buckhead, responded to this reviewResponded 28 September 2017

Dear mattcA3242HE,

Thank you for responding on your recent visit with us. I'm disappointed that we fell short in exceeding your expectations. I wish I could have discussed this with you prior to your departure to Make it Right. I hope you will give us another chance in the future.

Sincerley

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Additional Information about DoubleTree by Hilton Hotel Atlanta - Buckhead

Address: 3342 Peachtree Rd NE, Atlanta, GA 30326-1024
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#79 Business Hotel in Atlanta
Price Range: ₹ 7,678 - ₹ 22,710 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlanta - Buckhead 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Save with the hotel’s complimentary shuttle to locations within 3 miles of the DoubleTree by Hilton Hotel – Atlanta Buckhead. You'll be greeted with a warm DoubleTree chocolate chip cookie upon arrival. Select from upscale guest rooms and suites all within walking distance to dining and entertainment and in very close proximity to MARTA. ... more   less 
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Also Known As:
Doubletree Hotel Atlanta Buckhead
Doubletree Atlanta
Atlanta Doubletree

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