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“So many hidden fees.”

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Sheraton Atlanta Hotel
Ranked #39 of 173 Hotels in Atlanta
Certificate of Excellence
1 review
“So many hidden fees.”
Reviewed 1 May 2012

Pros-HDTV in the room, large computer kiosk area. Housekeeping is fast and courteous. Rooms are smaller but well maintained. Staff was helpful.
Cons-parking garage costs $22 per night for self parking and $29 per night for valet. Parking garage is the most unorganized structure I've ever seen. The "pedistrian walkway" to the hotel from the parking garage is a painted blue line that goes right back through the garage where all the cars drive so be extra careful when you are taking your bags on the extremely long and walk from the garage to the hotel. The wireless Internet is not free. It costs an additional $12.90 for a 24 hour.
Overall, I wish I had known about the additional charges associated with staying here and I probably would have looked elsewhere.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drentropy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 2 May 2012
Thanks very much for staying with us. We're glad you enjoyed the hotel and staff. You'll find that our parking and internet costs to be lower than the other full service hotels in downtown. In fact, we are one of the only major hotels in downtown to offer discounted self-parking. We think that's a great value vs. paying for mandatory valet at our competitors. Safe Travels!
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Yakima
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2012

The hotel staff was friendly and helpful providing service with a smile. I would stay at the hotel again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 2 May 2012
Thanks for giving us an A+ grade! Come back soon.
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gfsu
Level 6 Contributor
168 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 30 April 2012

Stayed here recently on a business trip, good central location in downtown near just about everything. Parking is a bit on the steep side at $22 self park but its down town so no huge surprise. The room looked fairly renovated and was your typical newly renovated room, good tv, decent bed, bathroom was good. Overall the hotel is good, its not great but serves it purpose quite well. The gym was actually very nice, the pool area was decent kind of reminded me of the old school holliday inn with the large indoor pool and hotub, it was all very clean and nice.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gfsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 2 May 2012
Really appreciate the nice score! It means a lot coming from such a well-traveled guest. Glad you enjoyed the hotel, hope to see you again soon.
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Bluffton, South Carolina
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2012

Coming to Atlanta I suggest the Sheraton Atlanta Hotel on Courtland Street. They have good management, very friendly staff, very efficient, outstanding employees are Ms. Shirley, Lydia, Beatrice, Gillian and Fantasia. The Sheraton is in a very convenient location and I highly recommend it.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heinz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 2 May 2012
That's really kind of you to say! Thanks for the great review and we're thrilled you enjoyed your stay with us. Bulfton SC isn't too far away so we hope to see you back again soon!
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Bellingham, Washington
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2012

I stayed here while attending a conference, which was also held at the hotel. I have traveled all over the world, and travel several times a year for both business and pleasure, and it is safe to say that the staff at this hotel were the friendliest and most accommodating that I have ever crossed paths with. Maybe its a bit of Southern hospitality, but it went further than that. Every single encounter that I had with a staff person was terrific, and they went out of their way to make sure that I had what I needed. And always a big smile.

The hotel itself was fine. The room was clean and somewhat basic, but more than suited my needed. Comfy bed, wifi, a desk...and the conference facilities were great.

My only minor complaint was the location, as some of the nearby streets were a little questionable, and I would hesitate to walk around them by myself at night. But it was walking distance to Piedmont Park, and several other sites of interest. I would stay here again.

Room Tip: Request a room on the third floor, which is where the restaurant, bar and business center is. It is...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kishi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 2 May 2012
It sounds like you really enjoyed your stay with us and that's exactly what we're about! We love providing great southern hospitality with a great hotel product! Thanks very muich for your great review and we hope to see you again soon.
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#17 Luxury Hotel in Atlanta
Price range (per night): ₹ 8,118 - ₹ 18,941
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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