This was my first time to Atlanta, and I was excited to see what all the hype was about! My boyfriend and I had been driving for quite some time, after driving around for 30 minutes we got lost so I called the hotel for assistance. Normally hotels are glad to help potential customers find the location, but instead I was rudely greeted and given no direction (exact words "Its on Peachtree st. you need to come on Peachtree st."). We eventually had to stop to ask someone where the hotel was located and at 4AM there was practically no one on the street. Embarrassingly enough we had to ask a valet from the Marriott and he was more friendly than the representative from the Hyatt. Upon finally making it to the hotel I was greeted by the same individual on the phone, in person she was even worse. I asked her about the rooms and explained my experience at another hotel and her exact words were, "well the Hyatt is a tremendous step up, and is a major upgrade from that". I do not know what her issues were, but it reflected my thoughts on the hotel my entire stay there. In addition, the fees are a bit much (internet, parking, bottled water in your room $4.00). That being said the hotel did have wonderful qualities like a wonderful view, great bed, excellent maid service, and great location the only thing that needed improvement was the staff member that I came into contact with and the ridiculous fees.
- Official Description (provided by the hotel):
- A tranquil retreat within a vibrant urban setting. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hyatt Atlanta In Buckhead Hotel Atlanta
- Hyatt Atlanta In Buckhead
- Grand Hyatt Buckhead
- Atlanta Hyatt