I visited back in January and figured I would give them a third (and possibly last) change to redeem themselves from my previous stays. When I arrived, the front desk staff was pretty friendly, and I thought that maybe they have redeemed themselves. The room they gave me was an updated suite, and I started to relax a bit.
Then the shoes dropped.
I originally planned to stay for two nights, leave for a night and then return to this location. However, because of what happened I cancelled my last night. What happened? I'm glad you asked. I left the hotel early the first day there and stayed out pretty much all day exploring Atlanta, meeting up with friends, what have you. When I returned to the hotel at 3:30pm to prepare for a conference call, I found that the room had not been touched by housekeeping. At all. I went to the front desk to let them know that housekeeping had not refreshed the room at all, and that I was fearful that they would barge in and interrupt my call after 4:00pm. The desk staff apologized and radioed housekeeping, which arrived at 3:50pm - ten minutes before my call. They left just before 4:00pm, and everything went on as scheduled.
The next day, however, was a different story. Housekeeping decided to come earlier, however COMPLETELY DISREGARDING a "Do Not Disturb" sign on the door and WITHOUT knocking, they simply barged in. Fortunately a friend was sitting in the living room and stopped housekeeping from coming in - while I was in the shower. Had he not been there, housekeeping may have gotten a show they hadn't bargained for.
I went down to the front desk after that and not only told them how disappointed that I was, but that apparently Do Not Disturb signs mean nothing and that because of that, I would be cancelling my last night there and staying elsewhere. Their solution? Give me 10,000 Marriott points, an apology, and send me on my way.
I appreciate the points, but because housekeeping has screwed up multiple times, and (from my past reviews) staff seemed indifferent, there will not be a 4th time for this location. I recommend skipping it if at all possible.
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- Also Known As:
- Residence Inn Atlanta Midtown / 17th Street Hotel Atlanta
- Atlanta Residence Inn