We rented a car from thrifty through a third party agency (chase rewards) well in advance. First we were able to get an earlier flight into Atlanta but we were unable to change our reservation pick up time. So then we decide we will just have to go to our hotel and come back that night because the travel is cheaper than what they would charge just to change the pick up time. We then come to pick up our car at the time originally set up on our contract. We arrive on the dot and when we get to the rental desk there is NO one at the service desk. We talk to the neighboring Dollar rental counter and they said that Thrifty was all out of cars. We had to take an uber back to our hotel. Additionally many of the other car rental places did not have cars and customers waiting around for hours it appeared. There must be a massive sell off of rental cars but the fact that Thrifty could not at least let us know there would be no car would have saved us a lot of time and money!
I'll never rent through thrifty, or chase rewards again