Let me first start of by saying that this hotel had the best employees. Everyone working there was so nice and helpful. Every morning you would get a hello, how can I help you etc., Very beautiful lobby and perfect location to shopping. What I think needs to be changed starts at the registration. I specicially asked when researving my room did this hotel have any extra fees other than the ones being quoted. I was told No. I specifically said that I would be paying with a debit card and I was told I would be fine. To my dismay after checking in I checked my bank account to see where the hotel charged me $100.00 for "incidentals" because I used my debit card. To be frank I also showed my ID so clearly the card was mine. None the less the hotel would not budge and I was upset. Later that evening I went to use the bathroom in my room only to find hair in the toilet. Gross! The shower was not cleaned very well either. I also thought the beds were lumpy. The hotel in general in the meeting rooms needed to be updated. Thankfully I had a short stay so I was happy. I would like to say that Bruce who is an employee there went out of his way to help me find transportation and I followed up with me. I really liked how he went above and beyond.
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- Also Known As:
- Jw Marriott Atlanta
- Marriott Hotel Buckhead Atlanta
- Marriott Atlanta
- Atlanta Marriott