It's been years since I've bothered to post a review, but when you have an outstanding stay it deserves a write-up.
I booked the trip through expedia and mentioned in the comments that we were there to celebrate a friend's 40th birthday. The hotel manager took the time to pen a note expressing birthday wishes accompanied by a personalized cupcake. Both were unexpected and my friend was delighted by the gesture. One just does not expect this level of hospitality anymore.
I've stayed in high end hotels on both coasts and Vegas and it comes as a small surprise to me that the warmest and most sincere service I've ever received winds up being in Atlanta. From the bell service, valets (one in particular who was chastised by a picky child bent on opening his own door and he took it in stride), cleaning service, check in, spa and hotel manager. Each used every interaction with us to greet us by name and/or with warmth to ask if we needed anything.
The room was perfectly sized, turndown beautifully done. Beds were quite comfortable. Spa service excellent as well, we both got facials. I appreciated that the aesthetician did not do a hard sell on products but offered general advice about my skin and then discused product. Part of facial included hand massage which by itself was almost worth the fee. I'm looking forward to see if the new owners - Mandarin Oriental - make any changes to it since they are known for their spas. Nice extras would have been rosemary essence in steam room and a cool plunge bath, but still a 4.5 star experience.
Overall, the hotel is outstanding on service, and the amentities are excellent (pool, spa, workout facilities). Though the price is high, you do get what you pay for. I'll be back.
- Official Description (provided by the hotel):
- Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more less
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