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“Disgraceful service”
Review of Vecchia Napoli

Vecchia Napoli
Ranked #108 of 248 Restaurants in St. Paul's Bay
Restaurant details
Reviewed 28 May 2021

It's a pity that after looking so forward to going back to one of our favourites Vecchia Napoli after so many long months of lockdown, we were given a terrible and such a disappointing service. We wanted to book a table at 830pm but they asked us to be there at 730pm. After a long wait to get our order taken, we had to wait another long 90 minutes in the cold to get our pizzas. Apart from an apology, no explanation was given. We won't be back Vecchia Napoli. You have lost a loyal and esteemed customer who used to so enjoy visiting in summer and bringing along numerous friends. No, an apology is not enough. Get your act together.

Date of visit: May 2021
1  Thank AnitaAloisio70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 147 reviews

Reviewed 23 November 2020

The food is ok - average

With regards to Covid-19 measures - by far the best restaurant I've been too. Tables well apart, disposable menus, temperature taken, contact details taken, no staff with masks under their noses.

Service (manner wise) is ok too. Staff was nice and even though without booking, they tried their best to find us a table.

But the service in general is too rushed. I mean you can order, get your food, eat and pay in less than 1 hour. As soon as you finish from lunch/dinner, you're asked for sweets or coffee, and if not taken anything, you kind of ask for the bill right away.
It felt like they were trying to clear our table asap so they can get others in.

Date of visit: November 2020
    • Value
    • Service
    • Food
2  Thank Bernice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2020

This place has a breathtaking view, friendly stuff and the food was absolutely scrumptious, I would highly recommend this restaurant, simply unique

Date of visit: October 2020
Thank I1958HQjulianc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2020

We were given homemade Maltese cocktails made from gin and lavender following a recommendation from our waiter. These were the nicest cocktails we had on the island and we had visited many bars in the area. The restaurant itself was lovely, overlooking the sea and the service was very good. Overall, I would definitely recommend a visit to Vecchia Napoli.

Date of visit: August 2020
Thank Blaithintbrady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2020

not a good experience. we came during the week and even though the restaurant was not full we got terrible service! the waitress simona was super rude and barely smiled. we waited ages to get our drinks and starters and to top it off the pizza made by a very young guy was also soggy. i expected better from such a well known place. i went to this restaurant because i wanted to treat my girlfriend to a nice pizza but unfortunately i was left bitterly disappointed with my night.

Date of visit: July 2020
Thank Roberto_7277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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