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“Amazing Staff!”

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Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed 23 June 2017

This was my second time at this property, and if business brings me back to Richmond not my last. My room was not the best-a sticky mess on the floor in front of the sliding glass mirror and peeling wall paper throughout. Normally I would not think positively of hotel with less then ideal room conditions, but the staff here is amazing. Every employee that I came in contact with was great (Four Seasons/ Ritz Carlton level) You can definitely tell that this is an extremely well run property. There is a very convenient self parking lot directly across from the hotel ($18 for 24 hours) if you don't want to valet, and the Secret Sandwich Society restaurant is across as well. A special appreciation to Tracy attending the lobby, who went above and beyond!

  • Stayed: June 2017, travelled on business
    • Value
    • Location
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2  Thank dgdclexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 June 2017

Thank you for your visit and feedback. We have shared your comments with our team to address the noted concerns in your room. Thank you ! We do appreciate your feedback about our employees and we are proud of the team offering as you say "four seasons / Ritz level service ! Our goal is of 5 star, glad we hit the mark. We look forward to seeing you again soon. Sincerely, John and team.

PS - I'll be thanking Tracy for her efforts as well.

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160 - 164 of 1,598 reviews

Reviewed 21 June 2017

Great location near the convention center, within easy walking distance of the city center attractions.

Modern, comfortable room with working space and plenty of outlets for laptop and phone charging.

The valet service was our first contact with the hotel and they were very friendly and helpful with the bags. They took good care of our car, assuring us that it would be in a secure location. We called ahead the next morning as suggested, so our car was waiting when we went down about 20 minutes later.

Check-in was friendly and efficient.

We made use of the shuttle service to get to and from museums and dinner.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
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1  Thank phat_dawg_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 June 2017

Dear Phat Dawg; (Like that !!) Thanks for your visit and great feedback on Tripadvisor. We appreciated you recognizing our facility as well the valet team. We hope to see you back again soon ! Sincerely, John and team

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Reviewed 20 June 2017

This is the only hotel I will stay at in Richmond! Best staff ever! Everyone is so accommodating and goes above and beyond to make my weekly stays here feel as "homely" as possible! I would recommend this to anyone visiting for business or personal reasons!

  • Stayed: June 2017, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank KelseyOrczykowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 June 2017

Dear Kelsey;

Thanks for recognizing us as your hotel of choice, and "best hotel in Richmond". We will share your kind words with the team, and hope to see you back soon.

Sincerely,

John and team

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Reviewed 20 June 2017

The Hilton in Downtown Richmond offers exception customer service and lives up to their goal of making every guest feel special. The location is very convenient for state business and offers many nearby dining options.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank nancypO8898WR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 June 2017

Dear Nancy;

Thank you for your visit and wonderful review of the hotel and our "exceptional service". We hope to see you back again to try more of the nearby dining options.

Sincerely,

John and team

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Reviewed 19 June 2017

Back to Richmond VA after twenty years. I appreciated the staff at the Hilton Downtown Richmond; though self park was available, they helped me understand the variables and the hotel valet was the most efficient, economical option. Also, prior to arrival, the Food and Beverage Director helped me pick local breakfast and lunch choices for small client site visits for which the hotel services were not good logistic options. Great restaurants within walking distance. Hotel bar was, um, ok. Exec lounge location and selection of snacks, beverages was ok. HILTON- please add Coke Zero to all your lounge soda selections. Espresso machine was marvelous as usual.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank TaraLeigh423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 June 2017

Dear Tara Leigh;

Thank you for your client visit and feedback about our hotel. We will thank the team mentioned, as well address the need for "coke zero". Glad to hear the F&B Director assisted with some lunch choices in the area. We hope to see you back soon.

Sincerely, John and team

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Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: ₹ 11,075 - ₹ 22,409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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