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“Incredible building”

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Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed 18 May 2017

This building was built in 1885 & was a famous department store. They have kept that theme & some items from the store! The restaurants there are amazing. The rooms are huge and beds super comfy. In the heart of Richmond. This is the first Hilton I have ever liked. It is clean and really high end for a reasonable price. Join Hilton Honors and they really take care of you. There is room service and high end toiletries, pool, work out too.
My only complaint is the Hilton 800 number gave me all the wrong info on this hotel. They had no idea of the amenities.

Room Tip: High floors are quiet
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Roseann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 22 May 2017

Dear Roseann;

Thank you for your visit and your review of our "Incredible Building". Yes, our wonderful facility was open as a department store in 1885 and we still feature many items on display throughout as well some classic menu items from the day. Great to learn you had a pleasant experience with us for a reasonable price ! We will review our info. our Hilton team has to ensure they are up to date. We hope to see you back again soon. Sincerely, John and team

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103 - 107 of 1,514 reviews

Reviewed 18 May 2017

My stay was average. The outside area was very noisy, therefore kept me awake at night. The valet parking was a headache due to the number of people. Hotel rooms were clean. Front desk made you feel welcome and gave you an update.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank S6368RBkarene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 22 May 2017

Thank you for your visit and your review. I was disappointed to hear you had some "outside noise", or sounds of the busy City ! We do have quieter interior rooms for the future. We appreciate you recognizing our clean rooms and front desk staff and hope to see you back again soon. Sincerely, John and team

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Reviewed 17 May 2017

The location is good if you want to be in downtown Richmond. Breakfast buffet was pretty standard as was the bar. I would not stay here again because I felt that my room was dirty and there were ants in the bathroom. Happy it wasn't roaches or bedbugs, but not really thrilled with ants in my hotel room either. Also, the AC was extremely loud and woke me up every time it cut on. I would have turned it off, but it was too hot to sleep without it. I would stay in a different hotel and simply drive downtown. Valet only parking was expensive anyway....

Room Tip: Room 326 had ants in the bathroom and very loud AC unit.
  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank WatsonFamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 22 May 2017

Dear Watson Family;

Thanks for your visit and feedback. We've already communicated on your other survey response and have addressed your comments with the team. Best of luck to you in your future travels. Sincerely, John and team.

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Reviewed 17 May 2017

Big room, high ceilings, neat, clean and VERY comfortable pillow top mattresses. 'Bad back people' should have no fear about staying here.

Very smooth and quick check-in, friendly and helpful staff, great bell and valet parking experience. This is especially impressive because it was graduation eve at Virginia Commonwealth University (we have a new PhD in the family, yay!) and the hotel was packed.

We'd definitely stay here again when in Richmond.

Stayed: May 2017
Thank RoverWise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 22 May 2017

Thank you for your visit and your review from a VCU graduation weekend and congrats on your new PhD in the family ! Great to learn you enjoyed your experience with us. We appreciate you recognizing our staff (Check-in, Bell and Valet) on a busy weekend. We hope to see you back again soon. Sincerely, John and team.

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Reviewed 17 May 2017 via mobile

I recently talked to Amy about planning an event and she was very informative and helpful in scheduling options. I would strongly recommend Amy for your future event planning in downtown Richmond. Ask for Amy!

Stayed: May 2017, travelled on business
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripdbl, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 22 May 2017

Dear Robert,

Thank you for your stay and feedback. Glad to hear you had a great planning session with Amy and trust your event went great too. We hope to see you back again soon. Sincerely, John and team.

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Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: ₹ 10,459 - ₹ 20,464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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