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“Great choice!” 5 of 5 bubbles
Review of The Westin Richmond

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The Westin Richmond
Ranked #4 of 83 Hotels in Richmond
Certificate of Excellence
Summit, New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great choice!”
5 of 5 bubbles Reviewed 9 April 2012

Nice, clean rooms, very friendly staff. Lobby is welcoming. Shuttle was convenient and very accommodating. Hotel restaurant is just okay. Would definitely stay here again when back in Richmond.

Room Tip: Club Floor was well worth the additional cost; great continental breakfast, fresh fruit and snacks i...
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank susan859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 11 April 2012
Dear Susan859, thank you for your recent visit and post regarding your stay. I am glad to hear that you had a nice experience overall. Thank you for taking the time to share and we look forward to your return soon. Regards, Feliks Schwartz-General Manager
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639 reviews from our community

Traveller rating
    410
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
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  • English first
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English first
Washington DC, District of Columbia
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 April 2012 via mobile

We had a great stay at this hotel, our room was very clean and comfortable, we stayed on the club level, the evening snacks and drinks were great. Customer service was wonderful as well. There was some sort of mechanical noise on our floor, it was so loud in our room we were switched to another room. I'm a very light sleeper so I must have a quiet room, this is the only thing that kept it from being a 5 star rated stay in my opinion. I would stay again!

Stayed March 2012
Helpful?
Thank Freetoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 5 April 2012
Dear Freetoy, thank you for choosing to stay with us recently and for taking the time to provide positive feedback regarding your visit. I appreciate your positive review of the overall hotel, especially the Executive Club Lounge and the service you received. I am sorry that you were bothered by the mechanical noises and that you had to be inconvenienced by changing rooms. We will continue to ensure we are proactivly looking for these opportunities as not to affect our guests that may be lighter sleepers. Thank you again for the great feedback, it is important and only makes us better. Regards, Feliks Schwartz - General Manager
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Norristown, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

My daughter and I made a quick over night stop here while visiting University of Richmond. After a long day the hotel provided a comfortable clean rest stop for us. The hotel has a great modern vibe and the staff is friendly. The beds were ultra comfy with crisp sheets and a fluffy comforter. The shower was the perfect invigorating way to start the day and all in all our stay was more than we expected for the money!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suey14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 5 April 2012
Dear Suey14, than you for your positive comments regarding your recent visit. I am glad you enjoyed your stay, particularly the heavenly beds and shower. I am pleased that you found a great value in our hotel and we look forward to your return soon. Stay well, Feliks Schwartz - General Manager
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Boston
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

With the exception of the key cards going dead (despite being kept away from cell phones etc) everything was clean neat and the service team was very attentive

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goob007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 26 March 2012
Dear Gooboo7, thank you for staying with us recently and for taking the time to post a positive review of The Westin Richmond. I am glad to see that you enjoyed your visit overall. I apologize for any inconvenience you faced as a result of your guestroom keys failing...I know this can be frustrating as they are very sensative. Thank you again and we will look forward to your return. Stay well, Feliks Schwartz - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Largo, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

Clean, comfortable, modern, upscale, absolutely comfortable almost plush. I only stayed for one night, used a few reward points and minimum cash, and could not believe the value I received. Shower was wonderful, Incredible stay, only wished it was longer than just one night.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eliot_in_LARGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 26 March 2012
Dear Eliot_in_LARGO, thank you for taking the time to post a positive review about your recent stay. I am glad that you found a good value in staying with us and you are right about the shower...it is Heavenly! Thank you for your business and we look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Richmond

Property: The Westin Richmond
Address: 6631 W Broad St, Richmond, VA 23230-1723
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#6 Business Hotel in Richmond
Price range (per night): ₹ 10,346 - ₹ 21,781
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
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Also Known As:
The Westin Richmond Hotel Richmond

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