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All reviews animal park on arrival arbatax park half board cagliari airport nature reserve relax pool sardatur holidays crystal clear waters pasta main entrance sports facilities reception staff cold meats central bar clothes dryer plenty of sun loungers
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Reviewed 25 September 2017 via mobile

Beautiful resort, food is good. At this time of year then nice quiet beach and space.
Things I would improve:

1) Boboi bus needs an RFID tracker so you can see where on the resort it is on the app. No one needs to be waiting around for buses. 20 mins is too long to wait!

2) enable the app so you can book the boat trips on it. If you're staying at the Cottage resort then you don't want to take a bus to the top of the resort to get to the next beach-this is a 4 star hotel!!

3) if you go to reception at Cottage you should have same facilities as at top reception . Why be so lacking in customer focus that you want them to get a bus to get their needs met having walked passed 2 other receptions

4) welcome- we really weren't met with a smile, just a request for passports and booking confirmation. After a 3 hour drive we had to resend our email confirmation so you had it, even though we were in your system already . Remember to smile- your job but my holiday

5) put candles on the tables in the buffet restaurants, turn the lights down- I understand why reviews complain of it feeling like a canteen. Food is great, staff excellent. Embrace romance!

6) ischnusa beer €4.... shocking. It is €1.25 at every beach bar. Why??

7) in some management feedback, I've seen that staff are happy to give guests lifts...never seen evidence of that. Just staff tearing around the resort at high speed in golf buggies or on mopeds... saw someone nearly knock down a couple of kids on a bend....!

8) stock the beach bar. We were very excited to get a great beach menu. We manage to get one plate between us, so far we've managed one plate of bresaola and nothing else was in stock, the other time it was prosciutto crudo ... lovely but one dish is all we can get

9) beach is rocky( beautiful though) and crystal clear waters perfect for snorkeling.
I walked to the shop and could get a breathing tube but no mask!! So we're still here and need to trek to town to get the gear!

10)we're here end September so no need for a/c thankfully as it sounds like a tank/ Boeing 737 is in the room... they need an upgrade, perhaps with the profits from the beer ?!

This is not an easy resort to get out of , steep and long walk but that's why it's a complex and resort I guess

Stayed: September 2017, travelled as a couple
2  Thank 949SULLY949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Cottage, responded to this reviewResponded 22 October 2017

Dear 949SULLY949,
we thank you for taking the time to share your experience with Tripadvisor community. We are sorry that your stay didn't totally satisfy your expectations, our Guests are usually enthusiastic about the Hotel, our Staff and our services. We would have liked to speak directly with you when you were in the facility so we could better understand your needs. We hope to host you again at Arbatax Park Resort in the future to show you the quality which distinguishes us. Best regards.
The Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017

We booked a suite for 3 adults in September 2017 for 5 nights. What we got were two double rooms connected with a door. So it was not really what I expected for the quite high price. However the location of the rooms was good (approximately 100 meter to the beach and a nice sea view). We booked half board and the dinner buffet was excellent. There is also a SPA in the resort and we got a free entrance to it. The SPA is OK but would need a bit of renovation.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Global4711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Cottage, responded to this reviewResponded 24 October 2017

Dear Global4711,
we are happy you loved our buffet and the proximity of your room to the beach but we are sorry you weren't totally satisfied about the Suite; it is usually very appreciated by our Guests. We would have liked to speak directly with you during your stay so we could better understand your needs; anyway we want to thank you for your opinion, it is very important for us. We hope to host you again in the future at Arbatax Park Resort to spend a stay completely in line with your expectations. Best regards.
The Guest Relations Manager

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Reviewed 13 September 2017

My wife and I stayed for 7 nights beginning of September in Cottage room 766. We booked through Sardatur, who were efficient and all transfers went to plan. All we wanted from our holiday was a week to relax and kick back, which isn't our usual style (normally we choose walking/activity holidays), but boy was it needed! Our room was cleaned thoroughly each day, bed was comfortable enough (mattress not as firm as others have suggested), lots of space and a nice veranda. We were close to both restaurant and the sea (which is a two minute walk max from the cottages).

The restaurant was fabulous. Some reviewers have suggested it is 'canteen like' but that is far from the truth. Dishes changed every night, lovely range of fresh fish (moules one night!), meat (hog roast another... best pork ever!), delicious pastas and antipasti. Yes, the desserts aren't great, a bit too creamy and sweet, but they weren't terrible either. Anyhow, we were usually too full by then! The wine and water was a nice inclusion, the red in particular was very tasty. All the staff at Sa Gana were friendly and helpful.

Spa facilities were fine, had a nice massage. It's actually only a 15 minute walk up to the spa but there is a bus if needed. If you book a massage they pick you up. The Relax pool at Cottage was great, quite big and a pleasant atmosphere. The evening entertainment shows were both hilarious and enjoyable.

The real highlight of the whole trip was the beach area and coves down by the Beachcomber Bar and the bar itself. My wife taught me to snorkel and we went twice a day, every day. It was fabulous! Warm water and super weather helped. It was so nice to be amongst the exotic fish. We worked our way through the cocktail list at Beachcomber Bar and special mention to Alberto and Vittorio (apologies if I got the name wrong!), their superb service and friendliness made our week extra special. We were sad to say goodbye to them.

Even paradise has a few flaws and whilst these things did not detract from our stay, they should be worth mentioning: Service at the Pizzeria was terrible (but the food was good). They couldn't care less so we ate our lunches at the Beachcomber for most of the week (great platters and sandwiches). Service at the main Bouganville Bar was almost as bad and drinks orders were often messed up. Bar La Palme was better. Air conditioning unit in the room is very noisy, so we wore earplugs at night. Also, when waiting for our return transfer, our buggy (promised 15 mins prior to departure) never turned up, so we walked up to the coach instead. Contrary to some reviews, I actually thought the chip card was a great idea and the system worked well. Cottage reception staff were very helpful. We liked the shopping area but 24 euros for suncream was a bit extortionate! Thankfully we just about brought enough.

So yes, a few things could be improved, but none of them bothered us all that much (although if the air con units could be improved that would be awesome). Finally, for those who complain about poor wifi, who cares?! Get off your iPhones and into the sea, you're on holiday!

Thanks to all the staff at Cottage for a wonderful stay, we will be back!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Anthony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Cottage, responded to this reviewResponded 24 October 2017

Dear Anthony N,
It's a really pleasure for us reading you spent a wonderful stay at Cottage Hotel. We want to thank you for sharing your recent experience on Tripadvisor and for your precious opinion; Guests' suggestions are very important for us. We sincerely hope to welcome you again in our Resort in the future. Best regards.
The Guest Relations Manager

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Reviewed 26 August 2017 via mobile

We've just spent two weeks here. There are a number of good things:
1) the facilities are good ( for example the tennis courts, animal park and snorkelling).
2) i also came across a number of good staff members - Stefano who lead the tour of the animal park was really good and very friendly, as were the ladies at the cottage reception and the lady who runs the icecream counter.

However, there are two things that they really need to improve:
1) the breakfast options at Sagna reataurant which we found really limited and the quality was not great.
2) the shuttle around the resort. The resort is huge and built on very steep slopes. They operate a shuttle called the boboi, which i do not think is good enough - you can be waiting for up to 20 mins. I know that others have commented on this issue and management have ignored this. This is a shame as it is easy to fix - they have plenty of staff going around on golf carts why can't they also help people get around the resort? I would not come here if i had very young children or found it hard to walk.

I think in summary the resort was good for how much we paid. But i would not go back unless they fixed these issues.

We ate once in the evening in the resort - we thought it was ok. We ate in the local restaurants in tortoli which were no more than 5 mins by car - our favourites were: il faro, baia, saphore de mere and star 2.

Stayed: August 2017, travelled with family
1  Thank thausagethandwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Cottage, responded to this reviewResponded 5 September 2017

Dear thausagethandwich,
thank you for taking the time to share your experience at Cottage Hotel. We are glad to know you appreciated our Bellavista Natural Park, the several free activities proposed every day and the kindness and politeness of our Staff. We regret reading your dissatisfaction about breakfast buffet, that respects always standards of high quality. We are sorry you didn’t like our internal transport Boboi, anyway our Staff is always available during its travels to give a lift to our Guests, when it is possible, because all our Staff is happy to be helpful with our Guests. We sincerely hope to host you again at Arbatax Park Resort. Kind regards.
The Guest Relations Manager

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Reviewed 19 July 2017 via mobile

We arrived late in the evening, but the staff were still helpful and we got settled into our cottage.
The beds were a bit hard, but nothing I would complain about.
The one thing that annoyed me though, was the long breaks the staff in the reception/information had. From 11-13? Really stupid we had to wait so long.
Good facilities, and all though. Would definetly come back

Stayed: September 2016, travelled with family
Thank NikolajOlesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Cottage, responded to this reviewResponded 2 August 2017

Dear NikolajOlesen,
thank you for taking the time to write your review about your stay at Cottage Hotel. We are glad you loved your stay at Arbatax Park Resort and the politeness of our Staff, it sounds strange to us reading your words about the break because all the Receptions are open 24/24 and there is always, at least, a Receptionist. We hope to host you again in our Resort, kind regards.
The Guest Relations Manager

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