The location was great - right next to the Charles River with paths and a green space between the hotel and the river bank. The hotel was clean and well managed. While the parking was listed at an outrageous $40/night (luckily no valet costing an extra tip), we had no problem getting free parting along the road on the river side of the hotel. (Note to get this you have to go to the hotels back entrance in the river side.)

Disliked · We booked a river-view room but were given a "partial river-view" room! It would be nice to receive what we booked. I reported it to the desk on departure but no attempt at any compensation was made by the desk agent.
While it is not the fault of the hotel, I am floored by the $71-78 additional taxes and fees per night.
The bed was too soft leading to quite a kink lying on ones back or side.

A night of torture - never stay here,

The room had broken AC and a horrendous rattling sound making sleep impossible.

I was there for a one night business trip, and ended up checking out in the middle of the night and getting the first flight home so that I could get some rest at home.

Richard, the manager on duty refused to give me any sort of refund because I’d made a non refundable booking, even though the room I was given was not fit for purpose.

There are so many other hotels in Boston - don’t stay here. It also looks like a multi-story car park.

The hotel is extremely poorly managed. Someone seriously needs to evaluate options for improving staff attitudes. Had one of the worst experience in my life. Most Staff are terrible....front desk guys were worst and indifferent..they have no consideration...rooms/ bathrooms are dusty and poor quality.
Don’t ask to talk to GM or hotel manager. They don’t speak to you because they don’t care.